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August 2024 by J.M. Soto Dls Santos
Good service a little disorganized as far as their service department a huge dealer could have great potential if show room is used at the parts department other then that cool place .
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July 2024 by Rod O.
They went out of their way to purchase a vehicle. Was feeling like I had to deal with people, not a push through & give me your money.
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July 2024 by William Neimeyer (Nemo)
great customer service and repairs to my vehicle.
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July 2024 by Derek R.
Recently got a new truck from here and is definitely the worst experience I've ever had on any purchase. Brand new 24 Tundra having major engine issues within the first 2months and 2200 miles. I understand that things happens but the manner in which my repair issues were handled was totally unprofessional. This is probably one of the worst days, weeks of a persons life when confronted with the news that their $70k+ brand new truck has no engine power. From the first call from service I was questioned and lead to believe that I had done something to this truck (which is crazy because of how new it is) and that there was no warranty coverage for my repair, I was emphatically told no warranty coverage. First off if there is or there is not any warranty coverage you should be reassuring your customer that everything is going to be ok or even if you don't know the answers for me, you should be saying "we don't really know what is causing is this but it's brand new so we'll work through this together and get this resolved for you " But Instead I received 4 or 5 calls from service in a confrontational manner and a clear lack of knowledge about warranties, local and federal laws and that you can't deny warranties because it doesn't have a Toyota logo on it, that is a violation of both state and federal laws. But when I pushed back and asked for it in writing you would not provide me this statement in writing but choose to continue to tell me warranty is voided and that this repair is at my expense. Your employees positions make no sense because if it's a warranty scenario then it's the mfg problem not the dealer so why the take this position and allow your people to do this. This is extremely short sided as a business. So having been driven crazy by the audacity of this service associate, I call the service manager, I'm assured that he will look into it and get me an answer. I receive a call back from the sales manager at which point he also regurgitates the same Bs from service dept that warranties are voided if you use an OEM part that doesn't have a Toyota logo on it. That is 100% wrong and I'm no lawyer but I know a little bit and I know there are protections in place against this. You should consider having your team educated on the local and federal laws that apply to your daily operations. Make no mistake about it, 2 people here violated those consumer protection laws, either intentionally or unintentionally. But 3 weeks still no truck, no eta on when this engineer is gonna be out to see it and that I need to wait several more weeks for his evaluation and then order parts and make repairs. If you actually monitor these and want to correct these mistakes taken by your organization, then I welcome your call to have a discussion about a resolution to this, because the current plan and results are absolutely appalling that you would treat a long term Toyota/Lexus customer like this. As this is my 6th in about 22years of driving, everyone probably says they are "valued customer" but you'll see I traded in a 22Lexus GX to get this truck. I own the White Tundra Platinum that is collecting dust in your service lot, maybe someone should do something before this goes much further.
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July 2024 by Mark H.
The salesperson i worked with was very professional and kind. He was very low pressure. However, when it came to trading in my vehicle they were on the border of being dishonest. They gave an initial offer that was $8,000 dollars below the average KBB trade-in value for my vehicle. They used misleading reasons on the quote, such as 150$ off because the second key I had needed a battery. The car just passed inspection a week ago, and they said that the tires needed replaced. They argued with me that the difference between the KBB value and their value was that I listed the condition wrong. So I reentered my vehicle into KBB this time with a "FAIR" rating which has a description "the vehicle has some cosmetic defects that require repairing and/or replacing and requires some mechanical repairs" which is not true because the vehicle was in great mechanical working condition (Just passed State Inspection and emissions). But the average trade-in value given for my car at the "FAIR" condition was still 5,000$ above their initial offer. Next time I will not trade in a vehicle with this dealer. They need to work on their customer service.
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June 2024 by Larry D.
Great service, friendly people and a fair price. Thanks for your help, Dan and John! I'll tell my friends!
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May 2024 by Kathy Weis
Best service personnel! They make you feel like family. Keep you informed of any service
maintenance. They even send you a video while you wait showing your car and explaining the multi-point inspection so you can see for yourself! Love'em!
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May 2024 by Melany Reilly
Excellent service love my experience
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May 2024 by Amy D.
One star was taking like five hours to get a plate and chase out us slow service terrible service was talking to other people
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March 2024 by Nata Kogan
Fast and friendly, thank you!
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December 2023 by Ryan Hawkins
They took my call. Heard my requests, and didn't do anything that would make me ever want to return. Then they charged me for a failed inspection that I told them wasn't what I was looking for, and left me stranded in fricken Duquesne. Just terrible.
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December 2023 by Sir Harves
Having been a devoted customer of this Toyota dealership for five years, I entrusted them with all my vehicle services, ranging from routine inspections to oil changes. The appeal of Toyota's reliability and the promise of expert service initially drew me in. However, my recent encounter has left me profoundly disappointed, prompting me to question the integrity of their service.During my last visit, I explicitly inquired about the condition of my brake pads, stressing the importance of timely replacement to avoid costly damage to the rotors. Reassured that everything appeared fine, with only a potential revisit for the tires in a month during PA inspection, I left feeling confident, expecting to return for a state inspection.To my dismay, within a week or two, I noticed a distinct squeaking sound while braking. Initially attributing it to rust, I assumed all was well, given that the experts hadn't flagged any issues during my last service. Fast forward to the inspection, and I'm informed that not only do the brake pads require immediate replacement, but the brake rotors also demand attention due to excessive wear.This sudden turn of events is both frustrating and financially burdensome, especially given the significant expense associated with brake rotor replacement. As a customer who willingly pays extra for peace of mind, it is disheartening to be blindsided by hidden issues seemingly overlooked during what was supposed to be a thorough inspection.Regrettably, this experience has eroded my trust in the dealership's service. I anticipated transparency and honesty, particularly after expressing concerns about potential brake pad issues. This review stands as a cautionary tale for others, urging them to be ready for unforeseen costs and disappointments even when you are on top of things.Additionally, it's worth noting that this might be one of those minor oversights for the dealership. While it may not cost them significantly, for a customer, the impact of such mistakes is substantial. Despite a history of trouble-free visits, this incident has prompted me to reconsider my loyalty to the dealership.
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November 2023 by Jessica Harrison
Scheduled a tire rotation that should take 15 minutes. I waited 50 minutes before checking and they were just getting to my vehicle. Total time was 1 hour and 10 minutes for a 15 minute service.Service: Tires
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July 2023 by Ravshan Rasulov
Very rude and unprofessional service manager. Would never take my vehicle to be serviced here again.
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May 2023 by B P.
I went to Ken Ganley in Pleasant Hills, PA this morining for an oil change and some other prepaid services. I believe they overcharged me for the oil change to make up for the Toyota Care PLus services purchased elsewhere they were obligated to provide. A bill of $100.82 for an oil change on a 2019 Highlander SE is ridiculous. Especially when all the other Toyota dealers charge $79.99 I would recommned avoiding this dealership, this is my second and last visit at Ken Ganley with bad service.
