-
March 2024 by Andrew Kunkel
Misleading claims! I came in here to have links taken out of a Bulova men's watch and to have some watch batteries replaced (something I've done here numerous times before). When the sales associated greeted me upon entering the store, I told her that I have a watch that needs some links taken out. She said we can't help you with that unless you bought the item here because it's "company policy". Perplexed by this, I told her that I've been coming here before and had links taken out before. She said the policy just changed.While heading off to find another jewelry store to help me. I went to the Kay Jewelers website and asked their 'Chat with an Expert' with Kay Jewelers removes links from men's watches and replaces watch batteries. The expert said yes!. I then explained what had just happened in one of their locations and the expert said there is no such policy.I called the store back and the associate said this was the policy that just took effect 4 months ago. She then offered to print the policy for me to read if I came back. She then asked what kind of watch I had and when I said it was a Bulova watch, she said I can bring it in. If the policy is that you don't work on items not bought at Kay, and then sent me away, why not are you saying I can come back to have it fixed? I told her that this is not a clear policy if they keep flip flopping. She said Kay's isn't allowed to work on watches not purchased at the store because they could break them. Are these people not professionals that they might break a watch by just removing links?The topper is then when I got home, I received a promotional email from Kay's Vault Rewards program saying they can fix and adjust jewelry "not originally purchased from us". I won't be returning to Kay Jewelers anymore.
-
March 2024 by Issac Suba
Great service!
-
February 2024 by Clayton Shell
Very nice employees. Kaitlin recommended a set of chocolate diamond earrings that my wife absolutely loves. Thank you.
-
February 2024 by Kim Shell
The lady that helped me today, Kaity was very knowledgeable and kind. I will definitely come back.
-
February 2024 by Linda Lou
Excellent customer service! I came in looking for a gift for my daughter. I was greeted immediately. Beth was wonderful. She helped me find the perfect necklace, and she was kind enough to even wrap it for me! I will absolutely be back for future purchases!
-
February 2024 by Julie Minch
Kay’s is the best! The staff went above and beyond to help meet my needs. Thank you ladies!!$
-
February 2024 by Wayne Cosgrove
3rd purchase from this store and always pleased. Beth was very professional and helpful!!!!
-
February 2024 by Amber Golebiewski
I came into the store just to browse for myself, and Kaity came over and helped me pick out a stunning necklace! Great customer service. Thanks again!
-
February 2024 by Paul Obrosky
Always treat me great!!!
-
February 2024 by Reid Wolfe
Great people and easy going shopping!
-
February 2024 by Woody S
I bought my wife’s engagement ring and they helped me every step of the way. Couldn’t recommend more!
-
February 2024 by Patty D
First time I was in your store and it was a good experience. Only wish you could have helped me with my watch band too but you did do your best. Thank you. Noel did help me with my necklace though and I am very pleased about that.
-
February 2024 by RaeAnn
Peggy was so very helpful by informing and helping us trade in a previously purchased item that never fit right for a beautiful new bracelet that fits perfectly!
-
February 2024 by Gary Fuller
Peggy was amazing! She picked my ring out first and knew it was my perfect ring!
-
December 2023 by Matthew Mamula
The young lady that waited on me was very professional made it easy to make a hard decision for a gift for my significant other thank you Katie merry Christmas and happy holidays to you thank you for your help see you soon, I got to get myself something too, ?
