Xfinity Store by Comcast Branded Partner
Internet Service ProvidersHours:
1150 PA-315 Suite A, Wilkes-Barre PA 18702 Hours
About Xfinity Store by Comcast Branded Partner
The Xfinity Store by Comcast Branded Partner receives mixed reviews regarding the customer experience. Many customers report a great experience, noting that the people in the store are really helpful, professional, knowledgeable, and patient. Several reviews highlight that representatives went the extra mile, provided great customer service, and took time to explain options, which made the process smooth and stress-free. This helpful service resolved issues and made customers confident in the services offered. However, other customers were dissatisfied. A common complaint was having to wait a long time to be seen, with long lines. Dissatisfied customers also found the pricing very high and the package options frustrating, feeling they had to settle for unwanted channels at a higher cost. This led to surprise and dissatisfaction, with a sentiment that the pricing structure was not straightforward. The overall experience varies significantly between very positive service interactions and negative experiences with wait times and pricing.
Most Recent Reviews
November 2025
Elinson was amazing! Went the extra mile and helped me file a claim when my package was stolen. He also gave great information about different products and was very helpful.
November 2025
It takes time amd patience! I appreciate who helped me with my account. Very knowledgeable and patient. Had to call tech support the next day but that was my fault due to not knowing passwords 😂
November 2025
The people working in the store were really helpful today. I had the issues resolved with my phone and they made me confident in the services they offered.
More Comments(111)
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