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August 2023 by Ashley Tepsic
This is the absolute worst company I have ever dealt with. They replaced all of our windows over a year ago and detroyed our window frames. They were never reliable with when they were to arrive at our house for installs and fixes. Once they completely no showed without calling us. Here we are over a year later and one of my windows is growing mold because it is faulty. I called them in March to request a replacement window they told me no problem. I have not heard a word from them until today which is now the end of July stating that our window is in. This has been the most frustrating experience I have ever had. Horrible don’t do it.
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August 2023 by Aimi Long
Great company- thanks Tom and Ryan!! We love our new pucture window and the replacement windows. Fair price, ethical and hard-working. Highly recommend
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August 2023 by Meredith Steinhagen
Ordered back patio door 5 months later Still no door. They keep saying 3 more weeks. We cancelled the order. Completely unprofessional and didn't communicate at all. I had to call them.
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June 2023 by Henry Braun
They are nice on the phone, but never got back to me with the estimate. It's a shame because they sounded really knowledgeable and I wanted to work with them. I called quite a few times, and the answer was always the same "we'll send you a quote in a day or two". I guess they must be really busy or my job is not worth their time, but I would appreciate a call declining instead of keeping me waiting.
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June 2023 by David M.
Dont buy windows from this company. They installed a window with broken glass held together by duct tape and now won't answer my calls. Not only that we have windows that will not lock. Windows that were ordered wrong. Horrible customer service. Please dont put yourself thru this aggravation. Because of the non communication I will have to get an attorney involved. All can be resolved easily if they would communicate. Oh yeah my order was for 18 windows. Should be a little more attentive than that!
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May 2023 by James Suszynski
The window was installed wrong. The flashing is sloped back into the window. I’ve been calling off and on, dozens of times, over the past 16 months now and can’t get anyone to fix it.I’m not sure who pays for the damage inside once the caulking fails or how many years it will take to get the problem fixed. I paid a lot to have the window installed and to have the warranty on it and am not too thrilled about having to hire someone else to fix it or to pay to rent a brake and buy metal to fix it myself.
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April 2023 by Martin Kisla
I had a great experience with Windows R Us from the initial start of the quote to the flawless install. Great group of people who take care of their customer with quality service and superior product.
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February 2023 by Unpredictable Diva
Very satisfied customer here the workers worked wonders removing my 120 year old windows and replacing them with energy efficient ones that are beautiful and made my house look tremendously better and upgraded the value of the property.
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November 2022 by Corey Mckeel
I ordered and paid half for a large picture window in august. Was told it would be installed by mid October. I called when it never arrived and was told they would order it from another company and have it in 4-6 weeks. Well here is it almost 8 weeks later and now no one returns calls or answers the phone! I hope this doesn’t get to the magistrate level….ugh won’t use or recommend this company to anyone!!
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November 2022 by Dee Pastel
Love the windows….they are just beautiful if you can call a window that. The guys were thorough and worked diligently with every detail! I was very impressed with the whole agreement and Tom was great in getting the job done!
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November 2022 by Darren Vanderzee
We ordered replacement windows for a project. We were quoted 2-4 weeks lead time. 16 weeks later and the windows are nowhere to be found. I requested a refund because we are finished with the project and have no use for the windows. The owner told me they will not refund my money and called me a liar on top of that. We will never do business with them again.
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November 2022 by Kathleen DeRose
I have been told that window companies are very good at leaving the house as clean as possible after window installation. In addition, window blinds are rehung after installation.My house was left filthy. Black grime everywhere, blinds not hung, did not vacuum carpets after installation. I am told by other window companies that this is totally unacceptable.Nice windows but horrible service.
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August 2022 by Joan Baker
We came in contact with Windows R Us at the Home Show. From start to finish in enclosing our back porch, our sales rep - Tim K - was always responsive with our questions as well as knowledgeable in the various product options. Installation was done by very experienced craftsman Frank who despite the exceptionally hot and humid weather perservered in completing this project in not only a very timely manner - but also with high quality results.
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August 2022 by Colleen Caro
Just had my windows installed and I am very happy with them. I meet with Tom and he gave me the best price out of all the other window company’s. My windows came in a timely manner. The installers were professional and respectful. They were on time and very neat with their work. I would highly recommend this company to any of my family or friends!
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July 2022 by Janeen Ferguson
Horrible. They were here about 4 months ago and promised my windows would be installed in 4-8 weeks tops. (Which is why I picked them). I haven’t heard a peep. I’ve gotten 2 bills so far tho. Funny they can remember me to get paid but not to do their job