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August 2024 by Mike Trapolsi
My name is Mike ts and I am a car dealer in Pittsburgh and I use Alex, and his team all the time. They are very knowledgeable and very fair on price thanks guys.?
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August 2024 by Michael Chiarelli
Useless. Brought my car in for a simple flat repair. Told the manager I was pretty sure it was the drivers front that was leaking but to please check all the tires. Get the call to come pick it up. I ask what the cause of the leak was. The manager says "I dunno I didn't work on it". I didn't think you personally worked on it but I guess it's too much to ask to have a line of communication with your own staff.
Turns out he didn't know because that wasn't the leaking tire, all they did was overinflate the one I said I thought was leaking to 40 psi (there's a sticker on the door that tells you what the psi should be, and every mechanic knows the default is 35 on a passenger car) and charged me $25. Turns out the leaker was the rear passenger side tire, which they would have found if they checked all like I asked.
Can't even fix a flat tire, with a name like Factory Tire Outlet. What a disgrace.
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August 2024 by Eddie S
Very nice, helpful and accommodating. Reasonably priced as well. Great experience.
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August 2024 by Zaituna Makasheva
Great customer service. This my second time here. Bob and Alex are great. Definitely recommend them.
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July 2024 by Raison Bautista
Went in for an alignment was advised about the conditions of my tires they had several finance options and we were able to get new tires and the alignment all the same day for a reasonable price and time. I will always recommend Factory Tires and Full Service because of their hard work and honesty.
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July 2024 by Matthew DAD Frankovitch
Took our van to Factory Tires & Full Service on Route 51 and was treated exceptionally well. Excellent customer service from Bob and Layla. Excellent maintenance on our vehicle. Head Mechanic, Alex, made a point of talking to me about the condition of my van. Prices very affordable. Highly recommended.
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June 2024 by MJ Mell
Oil change and replacement of 2 new tires for 200! Great service!
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June 2024 by TJ Jiyaun
You just don't get better service or care like this anywhere else. Period.
My father had been coming here for near 40 years when John and Bob owned it. Their legacy of excellence is carrying on with the new ownership too. Happy to continue bringing my cars here!!! Explanations are clear, prices are always great, and I leave with no worries.
Outstanding work dudes. Thank you so much!
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May 2024 by Elizabeth Buckley
Fantastic shop! Alex was extremely helpful. I’ll definitely be back!!
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April 2024 by Abdulla Nazarov
Excellent customer service and reasonable price
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April 2024 by Erica Riley
Excellent excellent excellent!!!
Went in had all kind of issues with my car offered me coffee .
Was super friendly and the prices can not be beat ... They fixed me in under an hour ..I highly recommend
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March 2024 by Brian Ozanich
Bob called me back in couple min. Gave me great quote over phone on 4 studded tires. Price didn't change when I went in for the tires and mounting. Good honest ppl, fast work.
*EDIT* After such a good experience getting tires few months b4 i went back for my car inspection. Alex took care of my inspection like a boss! Showed me what was wrong with it. I already knew there was an issue with left front cv axel. Quoted price to fix & I said, I really can't do that much today. He said I can probably find a cheaper part and I'll take care of you, but it will take longer to fix cause I gotta source the part and get it delivered; Because I couldn't afford new part they had in stock. Gave me new price quote and estimated time. I was able to afford it. Took just about as long as he estimated. Thanks again, Alex & everyone there! This is definitely the shop I will keep going to.
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March 2024 by Kenya Johns
It's no wonder they always seem busy; this place is great. Their auto services are trustworthy and reliable, and the people there are polite and friendly. I was surprised at how quickly they handled my walk-in tire emergency, but their estimated time was spot on. When I call in, they seem eager to be helpful, they have a nice little waiting area with a coffee machine, it all adds up to the feeling that they really value their customers. I've consistently been satisfied with the prices here, and I plan to be a repeat customer in the future.
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March 2024 by J H
This is definitely old school takin' care of business and customers tire place. Bob, who I dealt with was an extremely nice person and provided the best price for four tires out the door for my Honda Ridgeline. Then to boot...I unfortunately got a screw in my new tire (? UGH) I was unaware of but noticed It was leaking air. Took my vehicle back to have the tire checked out and lo and behold... screwed by a screw. Bob and his team fix it and didn't even change me for the fix. I tell ya, if you are not purchasing tires here, you are not getting the best ftom the best. Thanks Bob and your team. YOU GUYS ROCK!
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March 2024 by cameron furniss
Alex was amazing, got me in right away. Was courteous, helped me with tires and gave me a great price. Definitely get the workmanship your seeking by coming to this place !
