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April 2022 by Kayls H.
I love WesBanco as a whole. They are usually the best with customer service, and extremely convenient. I have been a loyal customer for 5 years. I have quite a bit in both of my accounts. Never been negligent. The woman who answered the phone when I went to update my phone number was extremely rude, and I accommodating due to the circumstances I had just dealt with. I almost withdrew both my accounts and went to a new bank. They really need to work ok customer service because you people are awful, poor server, and treat loyal customers like they are criminals.Do better. I will boycott and never recommend you to anyone. If you’re a WesBanco customer avoid this bank at all costs. Being polite and great customer service is your only job, how do you fail your customers like that?I wish I could give no stars.
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April 2022 by Kaylz
I love WesBanco as a whole. They are usually the best with customer service, and extremely convenient. I have been a loyal customer for 5 years. I have quite a bit in both of my accounts. Never been negligent. The woman who answered the phone when I went to update my phone number was extremely rude, and I accommodating due to the circumstances I had just dealt with. I almost withdrew both my accounts and went to a new bank. They really need to work ok customer service because you people are awful, poor server, and treat loyal customers like they are criminals.Do better. I will boycott and never recommend you to anyone. If you’re a WesBanco customer avoid this bank at all costs. Being polite and great customer service is your only job, how do you fail your customers like that?I wish I could give no stars.
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February 2020 by Ramsey Wood
Drove here to make deposit into my account no option in menu. I am very upset.
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September 2019 by Anne Marie Talty
I had to leave 1 star to leave a comment. Had a problem entering as you need to buzz in. Loud construction outside and no one came to assist. Have to buzz in yet again in foyer. Needed change, had license as ID. Could not get change in a bank. Need to have account. work in major hospital right next door and spoke to manager who just smirked. No wonder why I was the ONLY customer in the bank. Horrible customer service. what is a bank for????
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July 2016 by Tom Dempsey, Jr.
Nice folks. Easy to deal with. Security entrance and exit. One entrance by vehicle is from Morewood Ave.
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December 2015 by David Givens
This is a horrible bank. It is not a good neighbor to the businesses and organizations around it.
