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July 2024 by Tom Graf
I went to this store and there were 6 employees doing nothing. I tried to return equipment and three of the employees were very rude and angry I guess that I interrupted their conversation. I witnessed two of the employees throwing away my equipment next to the trash container outside the store. This was after one of them attempted to stop me from leaving the store.
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June 2024 by Joe Falo
Kyle is awesome to help small businesses! Great customer service, made the transfer of lines from tmobile to verizon seamless
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May 2024 by Georgia Kruhm
This is a corporate store. I'd never go to any stores but corporate.
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May 2024 by Diana Kostelic
I had a question on a new iPhone. Kassi was able to assist me. She was very polite and extremely helpful got the problem solved quickly.
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April 2024 by Ana Rodriguez
Had the pleasure of working with Kurt today. He was incredibly kind, very helpful & knowledgeable. I truly appreciated all his help!!
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February 2024 by Travis Versher
Needed a new case for the s24 ultra. Good selection
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February 2024 by Dominic Reale
Friendly and Fast service, very professional.
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January 2024 by Maria Tranto
Frank was amazing in helping us with our phone issues! Highly recommend!
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January 2024 by Madison Jones
Great customer service. Ran into some issues transferring my number to a new line, but was resolved in the end. Frank, one of the store managers was GREAT!
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December 2023 by Mary Rose Furka
I genuinely don’t even know where to start. My father (account holder) ordered a new phone for my mother for Christmas. They told him he’d have to pay off her old one, and then the taxes and fees on top of that for the new one. They didn’t have the new phone in stock but said they’d ship it to us. Well, first the order was accidentally rung in as cash when we wanted to pay with a card. After they tried to cancel the transaction for a while, my dad said he would just go get the cash for it. He paid it in cash and they assured us that it would be shipped to us before Christmas. Fast forward 2 weeks, and the order was cancelled and shipped back to the warehouse. We weren’t notified of this and they couldn’t seem to figure out the reason. Eventually they told us that the order had been cancelled as a result of them attempting to cancel the cash transaction before. I went to go talk to them to figure this out and they told me they would fix it and get it shipped again and would update us with tracking info. Fast forward several days - no shipping info. My dad tried to go up to the store and ask them what’s going on, they told us to text the rep who helped us and they couldn’t do anything for him in the store, so he left. We’ve both been trying contact the store or the rep and have gotten NO reply. We’ve called customer service and they won’t have an update for us for 7-10 days, and when I attempted to just cancel the order completely, they told me I would be refunded HALF of what we paid. Their system shows no record of the hundreds that were paid at the store, only half. They took the cash and now there’s no way to figure out what happened or what went wrong and no one will give us any answers, other than their customer service who said they may have to open an investigation into what happened with our money. I genuinely don’t think we’ll continue with Verizon after this experience. I’ve never left a review for any business on Google before but I don’t want this to happen to anyone else.
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November 2023 by Colby Robinson
Store opens at 10am. Door got unlocked at 10:01am. Went in to switch a cell phone plan from my dad’s name to my name since I’ve paid for it last 10 years. When on phone I was told to go into store to switch it. Then when I got to this location they told me to call. I went over to at and t and switch entire plan. Terrible customer service. That’s what you get when you hire someone who doesn’t care. You lose business.
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October 2023 by Ross F
Terrible experience. These people don't know how to do anything? I want to cancel my Verizon account because of these people
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October 2023 by Craig Johnson
Thank you to Jordan and everyone at the Verizon store, we spent 2 hrs to get me set up thanks again for your act of patience!
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August 2023 by Sarvarbek Ismailov
Very slow people,waited 30 mins to get tablet ended up leaving cause they were still looking for it
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August 2023 by Donata Perich
Verizon always helps me with my problems the staff is excellent ?.
