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June 2024 by User1
Courier complaint, we specifically ask the Post Office to leave the mail inside of the complex's entryway, still find it outside sometimes. At least it gets here, but come on, it's apartments.
The day that something important gets mussed up by the elements will be a bad day.
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October 2023 by Hadidja Kasimova
Awesome stuff !
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October 2023 by Brayden Jensen
Mike personally delivered a package to the Swissvale office when I called about it at the airport office.
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September 2023 by Yufei Z
Worst USPS location I been to. Very very very bad and rude customer service. Do not recommend.
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September 2023 by Jennifer Thayer
EXCELLENT, FRIENDLY, PERSONABLE CUSTOMER SERVICE!!!!!
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March 2023 by Ricardo Washington
This may be more or a review of the system than this location, but the apparent understaffing here did not help. I had a package delivered to the PO Box here. USPS sent me a notice that the package was available for pick up. When I went to get it I was told that before it could go to the PO Box it had to be scanned by ...a few more people...There was a line and I knew that pushing on this meant that the people on it would have to wait at least 30 min while they moved a package 100 ft at the most to be scanned into a system that already had it marked for pickup. Better to try again and "enjoy" more comedy.
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February 2023 by Shopping Email
The old woman at the front with different colors of hair is clueless. I feel bad for her. She should be retired or working someplace with less demand. She is rude and extremely slow. There is usually a line out into the lobby for zero reason. Get people in and out. Some people are just there picking something up. No one in the back helps. The other worker Cindy is awesome. She gets people in and out. This older woman needs to go. Lastly, the comments about missing mail and mixed up mail are totally true. This has been going on for years.
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December 2022 by Carla Corna
I’ve been waiting for one month for my mail to be forwarded. They have no idea where my mail is!
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October 2022 by T
5 * on one very nice lady at desk but a lot of odd things going on there with mail being stold. My life ins policy mail missing. My rent ins policy missing & more. All important mail goes missing from there . Very odd. A key to mail box stold when only me & 1 person knew about it. That tells me some kind of pay off with a mailman. Other things go missing. There needs to be a security cam on mail boxes there .Also noticed worker running out handing something to cars that pull up out back. Didn't know mail could be delivered that way. Have RE ordered all important things curious to see what happens. I also get a lot of other people's mail.
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August 2022 by Aprilynn Artz
I would love for someone to help out this post office. I sell on Etsy and use post offices regularly. This is my least favorite and the closest to my house.(1) Please hire more people to wait on customers(2) Seems like there is never anyone in the back who comes up to help. People come and go from the back, but never jump on the register(3) Poor Janelle: She waits on everyone and the machines often don’t work (Ex: printing the shipping labels)(4) An electronic self serve station in the lobby would be a game changerIf you’re in a rush, go to Braddock (there is never a line and the place is huge). Or, drive all the way around the bridge closure so you can go to Squirrel Hill. The amount of time it takes you to do that will equal the amount of time you spent standing in line at Swissvale.
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August 2022 by Kelley McCully
Horrible post office. I would give zero stars if I could. Workers Really rude and not helpful at all will drive to Braddock or any other post office to avoid this one
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February 2022 by Harold Elliot
Our mail carrier, Eric, is the best mail carrier I've ever had, and I have lived in many places across this country, I always get good service in the post office as well. Sometimes there is a line, but no different than any other post office I've used. We get much better service from our local post office that we get from FedEx. Thank you for the hard work!
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January 2022 by Quincy Gow
The driver’s have left packages at the wrong address repeatedly. The latest is two boxes of Xmas gifts that were ripped open and had everything stolen. Our address is not hard to read, these carriers are just illiterate or something.
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April 2021 by Quinton Shoulders
Delivery driver didn’t leave package at our door because it didn’t fit in our mailbox (normally they put it at our door still) and I’ve waited months for this. Then they gave us the wrong slip saying what post office to pick it up at (learned that after driving from work to the monroeville one that it said it was at. And the phone number listed does not help at all). Now, I can’t pick up my package for another 4 days because this one closes at 5pm and it’s the holiday weekend. Would just like my package.
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January 2021 by Danielle Bonacci
Older woman at front desk with multiple different hair colors each month is not very nice, beeb going to this post office for many years. . She also forced me to stay in the side room while a very irate customer waited with me and made me feel uncomfortable, a woman in line noticed this man being out of line and she offered for me to come stand next to her on the inside of the office but this woman refused to allow me and made me stand alone with this man stating that there were not allowed to be more than 3 people in the smaller room. I wish there was a closer office for me to go too, it’s sad I couldn’t even feel safe in a government building
