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March 2024 by deb p
wish i could rate at ZERO - I have a serious problem - with critical item post office reports delivered but is no where to be found. I have been trying for over 1 hour to reach someone at the McKnight Branch - recording says Sorry no one is available and hangs up I have tried the call twice same response NO representative available!!!! Now trying the 800 customer care line.
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January 2024 by Jamie Is Here
This place is terrible. Most employees were nice but getting anything done here is a struggle.
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December 2023 by Von Brewsky
USPS lost my package (no big deal, it happens) I have all the proof. They were friendly about it when I went in to ask if they'd keep an eye out for it. Went back a couple months later and they were quite rude and unhelpful and at that point my domestic refund time had run out. Now I'm out the money. It's not alot but what, the federal government can't afford a few bucks to refund their mistake? Unacceptable.
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November 2023 by Dissatisfied Customer
I don't understand the older lady with the short hair. She must hate her job. There was a package that was left on the counter and it was for UPS not USPS. A common mistake. She picks up the package and in a load voice, says "this is what happens when you just drop off your package at the counter, this is NOT UPS" and throws that package onto another counter. So unprofessional. Just keep your opinions to yourself.
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October 2023 by Angela Marinkovich
Believe what the other reviews tell you about the older woman with dark shoulder length hair. I honestly don't understand why she is working the front with how poorly she treats customers. The only nice employee here is the younger blonde woman she was able to help me today and she honestly deserves recognition for being a stand up employee and person in general.She has helped me more than once to try to fix my passport issue (which is a nightmare in of itself). I was late to my passport appointment I left work early to go and was stuck in construction traffic. I was maybe 20 minutes late. They didnt close for another 3 hours! They had time. The dark haired woman was incredibly rude and disrespectful towards me, made a whole scene and turned me away in front of other customers and made me so upset and embarrassed. I work in healthcare and I would get fired in an instant if I treated people the way she treated me. She yelled at me from across the room and made a huge scene out of it. Go anywhere else but here if you have a passport need because this caused me so much emotional distress over something that could have gotten handled with right the first time around. In addition, it is a lost cause to contact them by phone. You get an automated message system that hangs up on you. There is no way to reach a real person at this office.
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October 2023 by Muen Yang
We shipped 4 boxes of books using mediamail from this location, all 4 were lost...they contained expensive textbooks and collection books that cannot be purchased anymore. Yes I can claim the insurance but this is a terrible experience.
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August 2023 by Jordyn W.
Woman at desk was incredibly rude and made a homophobic comment while looking for my name on the scheduled list
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August 2023 by Layy
Believe the reviews about the older lady with short hair. She was rude and over talks you and has a major attitude problem. I went to a different branch and received the customer service I should have received here. This post office should really remove her from the front.
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June 2023 by Noor E.
Mis-delivered a package which was urgent (car part) and never answers the phone when I call to figure out what happened. Between Friday, Saturday, and Monday I have called at least 10 times at various times of the day and was unable to get assistance. Unfortunately going in person is not an option, so I have no choice but to call.
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June 2023 by blackburn
Often get other people's mail. Multiple times packages not delivered and the carrier marks it as "area not accessible" or "nobody home" even when neither of those is true.
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May 2023 by Heather Schultz
I went in to ask questions and was met with attitude and when I got upset she acted like it was my fault! I said you have an attitude her reply is no I don’t when it should be oh I’m sorry and switch her tone and help someone!! If you hate your job or life that much do not take it out on me!! I have never been so upset by how I was talked to, she needs to be fired!!!
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April 2023 by B M
Unpleasant, unhelpful, and at times rude employees. I got treated as if I did something wrong when the employee didn’t do part of her job. Only go there if there is no other option. And don’t bother trying to call, the phone just rings until it disconnects.
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March 2023 by M C
Stopped in at 3:10 pm on 3/14/23. The more elderly woman with shoulder length hair was so incredibly rude to me and the gentleman in front of me. He asked very politely to speak to the manager and she was very unkind and unaccomoddating even though she was most likely the reason he needed more help. When it was my turn, she was unable to help me print my label (despite having a QR code to print a label with Poshmark). I ship packages all the time but never at this location. I will not come here again because I’ve never met such a disrespectful and rude employee who was unable to help multiple people.
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February 2023 by Elizabeth Greiner
While sending an international package to be shipped I bought 3 international stamps and the clerk charged me for a whole book of stamps. Didn't realize until a couple of days later when I opened up the envelope the stamps were in. I went back to post office and the ckerk basically called me a liar. I am not a liar and had a legit issue. I called USPS and they did not do anything for me either.I can afford a book of stamps so tthat is not the issue. They cheated me then said I was lying.
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February 2023 by Phil Engelmore
Went in to get a passport/picture with my son. Taylor was assisting us and she was extremely nice and explained the step by step process. She made our experience a good one!
