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February 2024 by Nick
Alex was very helpful!
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November 2023 by Mary Ann Faust
The 5 stars aren't for the store itself. The 5 stars are specifically for "Alex," who was the ONLY person who was able to address my problem. This is after many attempts and three different stores later. He was polite, knowledgeable, and patient. If only everyone we encounter in this world was this competent, the world would be a much better place.My only regret is that he received no commission for the service he provided me. So, people who want to switch to Tmobile, or those who want to purchase a pricey phone, specifically ask for "Alex." He deserves it!
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October 2023 by J C
Called to ask about a new phone aware that they closed soon. The staff member essentially told me rudely not to come today so he could see his son. I appreciate that and have two sons I love to come home to as well but I'd never turn away a customer if I had a job to finish. I also did not even say whether or not I was planning on going that evening.
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September 2023 by Teresa Wilson
My salesman was Pete and he was knowledgeable about everything I needed to know. I switched my daughters phone and my own after 26 yrs with Verizon. I like the "no contract" and the great deals we were offered. Pete is an asset to TMOBILE SHV and should be recognized as such.
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August 2023 by James devost
Currently standing in here it’s been over 35 min and all I need is a screen protector replaced one of the workers walked out ten min ago with customers and hasn’t returned the other worker is just gossiping. He asked me what we needed walked away and hasn’t returned
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May 2023 by rami badi22
Brandy and her coworkersThey are very nice and friendly and helpful and we appreciate there helpingsBrandy was very nice and friendlyThanks ??
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March 2023 by Deborah Doyle
Our sales person was Frank and Brandy who were excellent in helping us switch from Verizon to T Mobile as a brand new customer. Frank know his stuff and was professional and wonderful to work with. Please acknowledge the two of them. Thank you.
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March 2023 by O. P.
Rude disrespectful staff. Not a chance I'm spending money here. Took my business to Verizon. Much better service and staff
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December 2022 by Nicole
I had so much fun at the Bethel Park T Moble with Izayah, Josh,Billy, and Coby. 10/10 and they got me set up with an amazing phone that exceeded expectations. Would recommend to anyone!
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December 2022 by ally f
Very kind representative but very short staffed and takes way too long to be helped. Helpful with setting up new phone but could not be more incompetent when it it came to solving any issues with phone, helpful with basic setup but anything other than that…go elsewhere
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November 2022 by Thomas Rea
Not a great experience to this point. Was quoted one price and when the bill was incorrect the first month they found that claim the code used for that price would take a billing cycle to fix.... well it is still wrong and we are feeling lied to. I guess putting it in writing and signing it means nothing.
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November 2022 by Danny Peterson
Monte and Angela were so helpful they went out there way to help us huge warranty issue went above and beyond great hospitality..
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September 2022 by Ryan Leedom
Tried to tell them there was a terrible spill outside their door. And they looked at it and did absolutely nothing. Unreal. Psh.
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September 2022 by Ericka Pardun
The individuals at this store are amazing. We visited on a Sunday due to my husband's phone refusing to recognize a sim card that had just been replaced the day before. Shawn (gosh, I hope I got that spelling right) immediately identified a warranty issue, ordered him a replacement phone and said we'd be notified when it arrived at the store to do the swap. The new phone came in on a Tuesday, so we headed back to the store and were helped by Pete, Shawn and Terris (again, I hope I got the names spelled right) who were all terribly patient while the data transferred over. You can NOT go wrong with this store location.
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September 2022 by Mark Plo
Peter is one of the rare individuals who genuinely seems to care about customers and goes the extra mile to help, all while being polite and respectful
