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October 2024 by Gigi Hernandez
If I can leave a review higher than 5 I so would!! My partner and I went in just shopping around for mattresses we weren’t even really planning on buying. We ended up working with Vaughn. And he was SUCH a pleasure to work with, so honest and upfront, and definitely did not even once try to upsell us he truly wanted what’s best for US. We ended up purchasing the C4 queen smart bed and it has been the BEST purchase we have ever made. I have always suffered from severe back aches that caused me major headaches, and let me tell you, in a matter of two weeks, my back has been PERFECT! My sleep number is 25 and my partner’s is 50 and we can’t even tell the difference when sleeping together!
Thank you Vaughn and thank you sleep number for a wonderful experience and great sleep!
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April 2024 by Zachary Neil
After experiencing other sales reps with other brands, the team at Sleep Number blew us away. Monica is knowledgeable and knows the product. She’s not pushy and always willing to educate.
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February 2024 by Morgan Sweeney
Went in knowing what we knew…came out the owners of a new Sleep Number bed. The store located on McKnight Road in Pittsburgh has a salesman by the name of Vaughn who is amazing at what he does. No pressure sales, no trying to get you to upgrade…just pure knowledge of the products and gives you the chance to review all options. He answered all questions thoroughly and provided all the feedback on all the products we purchased or thought about purchasing. If you’re in the Pittsburgh area and you’ve thought about purchasing a Sleep Number bed, please see Vaughn on McKnight Road. You will not be disappointed.
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September 2023 by Dan Simelis
Knowledgeable sales staff
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July 2023 by Justin Rushin III
Ben helped me figure out what bed I needed and set up a delivery much faster than I could find anywhere else. If you're in a hurry , rather than buying online, it's worth stopping at this store and seeing what they can do.
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March 2023 by Joshua Harter
Came in a little upset over my bed but talked with Monica and she was very attentive and listed to what I needed and help me get it fixed. Then Mr Henry spent a good amount of time helping me explain to find a proper pillow as silly as that sounds made a huge difference for the customer experience in the store. Will be back again to work with them both
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February 2023 by Wm Baierl
Very knowledgeable and considerate people. We are very comfortable with the bed we chose, and expect delivery to be exceptional as well.
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January 2023 by Jorja Watts
Everyone was quite helpful and not pushy. It was a pleasant experience.
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January 2023 by john werner
It was a great experience especially with Monica being oursales person. She was so knowledgeable and answered all of ourquestions. It was a very pleasant experience. So glad we bought the C5.
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December 2022 by Damian Hodges
Henry was extremely helpful and knowledgeable about any questions I had and was more than willing to help me find the right bed. I highly recommend
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November 2022 by PawPrinted Heart
Tried many different mattresses with the expert help from Henry at the McKnight Rd store. By trying different mattresses it gave is the most comfy mattress for both of us.
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November 2022 by Beverly Bernard
Excellent experience! Sales staff very helpful and knowledgeable. They went over all options and there was no pressure to buy. Highly recommend!
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October 2022 by Melanie Maenz
Sales person was very helpful and kind. He quickly looked up our past purchase (15 years ago in CA) showed us some options but at no time did we feel pressured to buy more than what we intended to, we had gone in knowing pretty much exactly what we wanted. My only complaint doesn't really pertain to the store. Our old mattress broke and it is going to take 4 weeks to get the new bed.
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July 2022 by Lynn Battaglia
Store = new employee didn’t give me all necessary info on return policy - headboard, leading to headquarters having to remove from my statement. Delivery was scheduled too early and chat room promised it would be changed until my caregiver would arrive at 11:00 AM. Bed arrived at 9:00AM. Nice delivery men were very kind but couldn’t help with the time causing me (80years old with MS to have to get up, move my car, and deal with my dog alone. This is the third attempt to get help with chat room and because I am am computer illiterate and type with one finger, I was cut off each time. You decide if my experience has been good!
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June 2022 by Christine Madrishin
Tried many different mattresses with the expert help from Henry at the McKnight Rd store. By trying different mattresses it gave is the most comfy mattress for both of us.