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January 2024 by Diane Bogut
Love this one stop shop for all my cosmetic needs. Bobbi Brown Foundation, Dior eye cream, various makeup products, hair care, lashes, lipstick, masks, and more. Sephora has everything you need for your makeup bag.
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January 2024 by Amor Jones
I am very disappointment as I made a considerable effort, traveling 40 minutes to this location, following a phone conversation with a representative who assured me that the 0.5oz faded topicals was in stock. Regrettably, upon arrival the product was not available, causing a significant inconvenience.
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January 2024 by Tiffany
I always have a good experience when I come into this store. It was incredibly busy being right around Christmas but the sales associates were very nice and helpful.The stick was a little low on a few items but again, I attribute that to the holidays.Overall fairly clean and when the line got really backed up for checkout they opened another register.
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January 2024 by Sydney Cawley
I know it’s right after Christmas, but a lot of the testers are very used, dirty or missing around the store and it’s not very clean. Specifically in the popular sections (rare beauty) etc. also it would be a better shopping experience for some if I only got asked once or twice if I needed help. It gets overwhelming having a lot of staff approach you. Staff is helpful but sometimes it’s too much
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January 2024 by Alexis Cornmesser
Disorganized, open products, unprofessional staff that don't even seem to know the basics of skincare and make up.
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December 2023 by Lindsay M.
Until Sephora can figure out a way for mature, high spend customers to have a pleasant shopping experience, I won't return. Packs of 12 year olds all buying the one product they saw on tik tok, jammed in the store, screaming, trying every sample, let loose by their parents, makes for a nightmare experience. Why would I contend with such chaos to spend $300 when I can enjoy the peace and mature service of Nordstrom?
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November 2023 by audra rotella
Shop there constantly because of the prices. Love the clothes. Wonderful clothes for awesome prices. Also they give us gold bucks or whatever they're called them. Not 100% sure but they give you special money to use to come back so we do that and it gives you massive discounts. We always find things for the entire family I buy for my boys. My mom and I go there all the time and we love the clothes. I buy my workout clothes. My mom buys her work clothes. My son's by their everyday clothes. My youngest son buys his work stuff to go underneath his uniforms. We buy everything there pretty much. We really like the place. It's a great place for reasonable priced every day, work, clothes etc. Even going out clothes. We buy a lot there. Shop there a couple times a month.
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November 2023 by Brittany B.
Employees are instantly rude and stuck up as soon as I walked in and went to ask a question. I go to the checkout counter and they just act annoyed and bothered by having to even help you. Sorry you picked a job that you have to check me out at. The lady's were not helpful and rude. I ended up leaving and not being able to get what I wanted because their employees are so self entitled for some reason.
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October 2023 by Melissa M.
I went in looking for a new facial exfoliator with a glycerin allergy. They were extremely helpful and had almost the entire staff looking! I felt very well taken care of, and I love my new powder exfoliant.
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September 2023 by Alexis Torres
Went there yesterday to get matched for new foundation and it was super busy! Despite it being super busy Sierra was absolutely sweet and patient! The skin scanner wasn’t working so we swabbed multiple foundations until we found one I liked. I’m very appreciative!
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July 2023 by Stephanie W.
This store has really gotten ridiculous. The last three times I went into this store I was greeted by a group of women standing around talking. One of them said hi and the rest carried on as though I wasn’t even there. I needed help and I wondered around for almost ten minutes with no one checking in. I was about to leave when a young woman came over to assist who hadn’t been in that group. She was wonderful and helped me choose a foundation. This probably will about twenty minutes. When I left the young women were STILL talking in front of the store while three or four other people carried them. I used to really enjoy coming in the store. I’ll order online going forward.
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July 2023 by Becky Stotka
Vivica at South Hills Village was very helpful when I was looking for heat protector for my hair. She showed me multiple products and gave me a sample. Very nice
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April 2023 by Resting Bitchface
The staff is so amazing and helpful. Atleast 3 of the girls in this store helped me and my niece tonight. I'm an old pro that found some new products. My niece is 14 and just getting started on beauty products, they were so patient and KIND with her. I'm so thankful for the wonderful staff at this store. We will be back soon!
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March 2023 by thom p
have encountered several several times an extremely unwelcoming older lady named susan i think a manager. one of the worst moments was when i was in the fragrance isle and was about to pick up a new rollerball i was excited to try and she came up to me and said “and ma’am what are you doing with this fragrance today?” i was utterly confused and thought maybe she was trying to accuse me of stealing??? with the way she said it, what the heck, so i explained to her i was trying a new rollerball and i was just looking around with my friend. without even asking me if i was ready to checkout she said come with me took me to the register and tried to check me out and i was very upset at this moment because of how snippy she was being with me and how she forced me to checkout but i was not even done shopping so i told her i would buy it another day, and then she said to “okay you can please leave or i will contact security” i think this is absolutely redicolous, never went back to that sephora since, also contacted hr and customer service to let them know. i don’t know what is up with this lady but she does not need to treat customers this way. i simply was about to purchase a new rollerball and looking around and ended up being threatened with security because i wanted to leave with the way she treated me.
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February 2023 by Alexandra Emery
I rarely leave reviews but the women working at this Sephora made such an impression on me that I just had to say something. I had 2 people really help me yesterday and show me so much kindness that might have seemed routine for them but made a big difference for me. One of them has a super cute purple haircut, I called the store ahead of time because I live far from this store and was looking for a very specific item and didn't want to drive there if I wasn't going to be able to buy what I need (they had the conditioner and a suitable replacement for the shampoo). She remembered me from the phone when I came in and was super nice. Then, a second woman who I think was the manager, noticed I was buying mismatched products, and told me that they had JUST received their shipment for the day and offered to look for what I needed to see if it had just come in. Some time later she came back with an entire box of products and found what I needed-- AND, it was the only one they got in that day so I was very lucky to get it. Made my day.They always say to be kind to others because you just don't know what they're going through. It's true. I struggle a lot with depression and had come to this store for a certain beauty care product to help make myself feel better and take a step towards climbing out of the depression hole one falls into. Their extra step and genuine friendliness really made an impact on my day. Thank you to this store and their wonderful staff. You guys are good humans.
