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October 2023 by Susan DiMatteo
Terrible experience. Well, you decide for yourself. Purchased two rooms (bedrooms) of carpet from Rusmer Floors Carpet One on Golden Mile Hwy in Monroeville. Salesperson Kody was helpful and responsive when I needed carpet samples, etc. That is not the issue. The carpet was installed today. After the installers left, we noticed they left BLOOD STAINS on my trim and walls!!! Yes, BLOOD!! Gross, disgusting and unacceptable in my opinion. When I immediately called Kody, he did offer me a discount (which I fully expected) and said he would leave message for manager to call me back. Someone named Brad, who identified himself as the owner, ended up calling me after seeing one of the photos I provided to Kody. The response I got was also pretty lame. "They are good installers, polite, careful, blah blah blah, and this was not intentional and this was just an accident". Ha. No kidding. These installers were subcontractors of Rusmer, but shame on Rusmer AND these very unprofessional installers. I've owned two homes and have had carpet replaced many times (from other companies) and have NEVER had blood left behind. FIRST AND LAST TIME we will use Rusmer and their messy *ss installers. As you may have guessed, we ended up using disinfecting Clorox wipes to wipe all blood off. Then followed with soap and water on all baseboards and door trim. Husband then painted over the door trim where the blood was (at my request) and also had to paint all the places they nicked the baseboards. AFTER THAT, he used our carpet shampoo machine to lightly go over OUR BRAND NEW CARPET (!) just in case there was any blood spatter or drips that got on the carpet. Thanks Rusmer installers for all the extra cleaning WE had to do because of you. Final comments. Yes, "accidents" can happen. To these gross installers: Here's an idea...how about you come prepared with band-aids or wear work gloves or at the very least take care of any cut or finger p**** immediately before continuing with the job. If you're thinking of buying your next carpet at Rusmer, my recommendation is DON'T. Try Larry Lint instead as I believe most if not all of their installers are direct employees that seem to care about the work they are doing (we've used them many times in the past). Should have listened to my gut and used them again to begin with.
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June 2023 by Steve Schoonover
Rebecca was very easy to work with. Process went smoothly. The carpet installers, Jose and his crew, did a great job. I have no complaints!
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April 2023 by Tyler Wagner
Couldn’t have been happier with the speed of install and the quality of padding/carpet that we got. Would recommend to anyone looking for new carpet.
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February 2023 by Kristy L
I’d highly recommend Rusmur. We had them install carpet and then had them back out to LVT flooring (with a large tear out too!) . From start to finish, they were patient with us, attentive to our needs during our construction project, professional, and responsive. The install team did pristine work and made us feel comfortable with the entire process.I appreciated the quick responses, attention to detail, and the overall experience of working with the great team at Rusmur. Highly recommend Rebecca (sales) and installers Bob and Mike.
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February 2023 by Jason C.
I was looking for some flooring for a small project I am working on, against my better judgment I decided to stop here and see if I could get something reasonable at the local mom/pop store. Nope, nothing actually reasonable, and the woman that eventually dealt with me wasn't all that friendly. Once she knew I only needed a small amount on flooring she couldn't have cared less. The store us nice, but I dont see how this place can stay in business. I recommend saving yourself the time and just go to HD or Lowes.
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December 2022 by Kristen Marie
I just recently purchased a house and needed my carpets replaced, they did such a great job. Fast, no mess, and extremely affordable! I highly recommend using this company for your flooring needs.
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October 2022 by Denise Ham
Our floors are beautiful- so much better than we expected. The install was done in one day and the guys were professional and kept us informed of the whole process. They cleaned up everything like they weren’t even there! The whole process was great from choosing the floors to the final install. I have already recommended Rusmur to several friends and neighbors.
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September 2022 by Nancy Poe
I love my beautiful carpet and the great price - Kody couldn’t have been more helpful. Truly great customer service. Highly recommend this Rusmur!
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May 2022 by Quinn Matz
I went 6 different stores who would not or could not help me with my unique flooring issues. Finally Rusmur floors came to the rescue and made my house beautiful even with the challenges! Thanks again!
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August 2021 by Andrew Langan
This was a very good experience, the salesman Cody came to our house and was great, the estimate came the next day. The installer Bill was very friendly, my wife and I were very impressed by the job he did, and we love our new floors. The only negative was we were required to pay for the entire job upfront, but I would highly reccomend Rusmur.
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August 2021 by Deborah Carlson
We had an excellent experience having new carpet and flooring installed. We give them our highest rating and thank them for their expertise and the respectful attitude of everyone involved.
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July 2021 by Noreen Finlay
Outstanding!! Brad is always so helpful.His crew goes above and beyond!Rusmur has done EVERY room in our home. We have wood floors, carpeting, and now, Indestructible Vinyl floors in our kitchen. We could not be more pleased!
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March 2021 by Roseann Polenta
Nice selection and extremely helpful salespeople!
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November 2020 by Joe Kaczmarski
We just wanted to say THANK YOU for the fantastic installation experience with Bill, Mike, and Bob. We couldn't be happier with the outcome. The vinyl floors look and feel amazing, and the carpet makes the house look great. All three guys were friendly, professional, and extremely skilled, and took the time to make sure everything was done right. We feel that we got an excellent result at an excellent price.
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November 2020 by Daniel Luttner
We had a great experience with Rusmur installing carpet on our second floor. The sales team was great, we went to their showroom and looked through a TON of options with the guidance of the team and selected a great product and a very competitive price. The installation was easy to set up, fast, and the crew (who were not subcontractors) were friendly, clean and efficient. When I find a company that has great products, service and experience, I keep them, and I'll use Rusmur again for our next project for sure.
