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February 2024 by David Wahl
Unfortunately, the Rite Aid I used to go to closed and I am now forced to go back to this terrible Rite Aid location. The drive-through has been closed for God knows how long to staffing issues. Trying to ever get somebody on the phone is always the longest possible process. And then they refused to give me my prescription today because I didn’t have my drivers license on me despite having another state issue photo ID. I have never been carded for a prescription in my life. They are claiming it’s a new policy of theirs, however, the technician was not able to provide me with the policy, just claimed that it is their policy.
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February 2024 by Ken Krugh
They never answer there phone. NEVER CALL to say prescription is ready. Expect you to keep stopping at the pharmacy to see if prescription is filled. Horrible customer service!! BEWARE.
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February 2024 by Brian Crawford
Kinda felt judged getting my Adderall prescription, not gonna lie. Shouldn’t have to feel that way getting medication I need for what can be a serious medical condition.
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February 2024 by David W.
Unfortunately, the Rite Aid I used to go to closed and I am now forced to go back to this terrible Rite Aid location. The drive-through has been closed for God knows how long to staffing issues. Trying to ever get somebody on the phone is always the longest possible process. And then they refused to give me my prescription today because I didn't have my drivers license on me despite having another state issue photo ID. I have never been carded for a prescription in my life. They are claiming it's a new policy of theirs, however, the technician was not able to provide me with the policy, just claimed that it is their policy
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December 2023 by Maria Brownfield
The pharmacy will never answer their phone for whatever reason and I can't describe how infuriating that is. Plus, their drinks are weak. The rest of the store is the usual.
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November 2023 by Kate
Used this place for more than ten years, has always been great except for the last year or so. Can’t get anyone in pharmacy on the phone at any time of day, on any day of the week. The last two months (if not longer) I’ve had to wait until they are closed and then leave a refill request or question on their answering machine. I can’t even get anyone on the phone so that I can transfer my rx to another pharmacy. I’m only even complaining on Google reviews because there’s no way to contact anyone at the store to make a complaint.
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November 2023 by Nicole Marshall
This was our family's go-to pharmacy for nearly 10 years after moving to the South Hills area and one we could count on, nonetheless. Our experience for the better part of this year has been horrible, and we'll be switching to another pharmacy soon. You can't reach anyone over the phone without calling dozens of times, if not more than that. We've had wrong prescriptions filled, prescriptions filled days late, etc. If you finally reach someone over the phone, they'll tell you to come into the store if you have a question, but that doesn't work either. Our family is currently dealing with COVID, so my brother-in-law tried to pick up some prescriptions for us earlier this week. The pharmacy was so short-staffed the pharmacist refused to talk to anyone, because he was the only one working and doing the job of probably 5 people. Prescriptions that should have been filled weren't filled. I don't blame the employees for any of this, but I certainly blame the corporation for poor management. The owner doesn't need to respond to this. You're wasting your time, and I will waste no more of my time with this business.
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August 2023 by LL T Pgh
Cashier 10949830 was helpful and previously recommended a set of flashlights. Today, he ensured I received my receipt.Thank you.
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August 2023 by Brad Panaia
I asked the Pharmacist if they carried guaifenesin( for sinus headache).He told me he never heard of it.
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May 2023 by L W.
Sat on hold for 56 minutes before I gave up. I've been trying to call the pharmacy for 3 days.
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May 2023 by Courtney Price
They never answer their phones, I called them 5 times yesterday, and over 20 (across several hours) today to get placed on hold once for at least 15 minutes then again later for at least 10 before finally getting a hold of someone. They have lines of at least 7-10 people long almost at all times and only one of the two associates ringing people out.Then, they'll send notifications that your prescription is ready for you to drive down and have to wait for 20 minutes for it to be ready.
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April 2023 by nina nicoletti
Count your pills in front of the pharmacist before you leave the store! I just picked up a script for 25 pills, got home, and there is only 24 in the bottle.
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March 2023 by Valerie M.
I go here all the time. It's convenient and the staff is very friendly and helpful. They have just about everything you need and the prices are pretty reasonable.
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January 2023 by anthony amodeo
Never have my prescription ready when I get a call saying there ready for pick up
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January 2023 by March K.
This pharmacy just has a nice "vibe". Friendly staff, nicely designed, open layout. Pharmacy sits at an intersection with a traffic light, so easy in & out regardless of which way you're going on Banksville Rd.
