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February 2024 by Blair Humienny
This pharmacy does not care about its patients - my prescription that used to be $5 was now $600. Instead of helping me find coupons or alternatives, they just stared at me and asked if I still wanted it while I cried at the counter and other people in line comforted me. I came back into the store to buy an otc alternative after sitting in my car and googling - I heard the pharmacists just blasting everyone who had been in line when they didn’t think anyone was there. I’m absolutely going somewhere else - if you’re going to be that heartless find a different job
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January 2024 by Theresa Lyons
Customer service has gone completely downhill. The cashier 12/27/23 7pm was disengaged. It’s weird that after you finish your purchase there’s nothing. Not do you need a bag. Nothing. Just back to his cellphone. What happened that there is no accountability today for poor service. Rite Aid please retrain this cashier.
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November 2023 by Stephanie Dennis
Everyone is always very nice and helpful. The staff is amazing. It just seems like a slow process to even pick up a prescription that should have been ready. So not sure if it is a system related issue or what
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October 2023 by Emma K.
i called to see if i could have a prescription transferred and you would've thought i asked for them to move space and time
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September 2023 by Shellie Robinson
The pharmacy staff at the Rite Aid at 2501 Banksville Rd are AMAZING. They have gone above and beyond to help myself and several other patients get the medications they need when they do not have a medication in stock. I'm very blessed to have a pharmacy so close to home that goes out of their way to take care of their patients.
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August 2023 by Natalia Kazakova
The pharmacy is very unprofessional. You call them 9 in the morning, they’ll tell you your order will be ready by 1pm and you come at 5pm yet it’s still not ready. They have no idea what your insurance cover and would charge you for something they aren’t supposed to unless you argue with them. They are often out of products or short on it and wouldn’t tell you that until the moment you already come to the store to pick it up.
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July 2023 by Robert R. Williams Jr.
My overall experience at this Rite Aid pharmacy was pleasant. The associate Rose and the pharmacist B.J. were friendly and helpful and were very patient when I had issues using my card. They did the best they could to offer me the best service possible.
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July 2023 by David Winkler
I have been going to this rite aid for years and usually never had an issue but today had a pricing concern since I changed insurance and the pharmacist was extremely rude and nasty with me, even laughing at me. This is extremely unacceptable behavior. I would never recommend this store now.
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May 2023 by john s
The pharmacy staff seems to have an attitude when it comes to doing their job. Everyone has an off day but don’t be rude to customers because you have to do your job
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April 2023 by GOOPY
Tried to use drive thru pharmacy and was told to come inside to buy NyQuil along with my script pick up. I told them i have covid and i said multiple times that i dont want to come in. You do not need a prescription to buy NyQuil. There is even a sign on the drive thru window saing that you can buy pharmacy items from the drive thru.
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March 2023 by Angela Singler
If I could rate the pharmacy staff 0 stars I would. They are very rude and always have attitudes. I have waited in the drive thru and they asked me my birthday two different times and then waited on not 1 not 2 BUT 5 CUSTOMERS while I sat and wait for 2 prescriptions
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February 2023 by Matthew Hoch
What a horrible pharmacy. I thought switching from Grace street on Mount Washington was the right idea but man was I wrong. I’ve spent 2 hours trying to get a hold of someone for my scripts at the pharmacy. No one answers. I call the main line, ask to be connected, get put on hold and nothing. Call back they just put me on hold. This is insane and really horrible for people who need medications. What a joke and I will be not using this place again.
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November 2022 by Rick Girt
I wanted to like this location because it was so close to home, and the store was clean and bright. But it is absolutely terrible for getting prescriptions filled. The pharmacists all seem to be friendly, hard working, and attentive. But they just don't have the support they need. For three weeks I've tried to get someone on the phone to ask questions about my prescription and I've never been able to get a human on the phone. Try the Rite Aid down the street instead.
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November 2022 by Kenneth Dickey
As I waited in a 7 person deep line with 4 people working in the pharmacy I saw those 4 workers be rude and degrading to customer after customer. One lady was told her medicine was not ready. As she left the store the technician said oh I found it. The next customer in line volunteered to go get the lady but was told not to. The next gentleman said he was called that his meds were ready for pick up just to be told they didn’t have his meds and they would be ready tomorrow. He did get loud but the pharmacist shouldn’t have yelled back well there are other pharmacies at him. I have had his same experience as well, but after today am switching locations. People deserve to be treated with respect and not like they just want your money
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November 2022 by Kim Burlone
Can't trust the Rite Aid in Pittsburgh, PA at 2501 BANKSVILLE rd PA 15216 and the other one also in BANKSVILLE Rd. They're never answer the phone, no matter what's time of the day you call, I had been called for a week for my Mom medication. Are they still open for business? I even texted few times, no one answered my texted. One sadCustomer
