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January 2024 by SLH
The pharmacy here is terrible-- it took a year and a half and six tries to finally be unsubscribed from the automated refill program, which I never signed up for in the first place, and today my prescription delivery was canceled (without letting me know) because of a technical problem on their end, and I won't be able to receive my medication (for which I'll have to undergo this whole delivery arrangement process again) until Tuesday (today is Friday). This is, unfortunately, not an isolated incident. Go literally anywhere else.
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November 2023 by Tracey Suchma
Thank you for all you do y’all rock taking care of me with my meds.
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September 2023 by Ryan Scarola
Walk in ask for flu shot. Five people standing around doing nothing say I need to book appointment online so I start and select appointment time for ten minutes from now. I couldn't tap "confirm" button. I ask the five people standing doing nothing why and they say someone else took that time and I have to pick another time. Nothing available until evening.Such horrible laziness.
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September 2023 by TIna Quinlan
The pharmacists are wonderful. Always nice and go out of their way to answer any questions. Give them 5 stars. On the other hand, there is a lady that has the worst customer service skills. She is extremely rude and seems like it's a huge bother when she waits on you. Try to pick up my prescriptions when she's not there.
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September 2023 by Xander Burnette
The tall older man with salt and pepper hair was super helpful and kind. He made my day
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August 2023 by Mercury Intergrade
The new staff in the pharmacy (from years ago) is great!
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July 2023 by Abby Rydze
The pharmacist and entire pharmacy staff at this location were helpful and went the extra mile to make sure I did not have to go another day without my medication. Even though there are many hoops they have to jump through (as my medication is scheduled and also in shortage), they did not say "It's not my problem". They worked with me, did what was in their control (legally), and did not treat me poorly even though a stigma exists surrounding this medication. Despite having to deal with clients blaming them daily for the strict controls, shortage, and imperfect health plan system they did not create, they were professional and patient with me. I wish I caught their names, however I was too frazzled and focused on myself to notice. Anyways, the pharmacy staff on Butler St. is Grade A and the only way I can think of to show my appreciation is to leave a review (which I never do). They all deserve a raise or at least a bonus!
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June 2023 by Shane D.
I've dealt with this branch for several years only due to proximity. After this week, I will gladly drive a bit further to not give them my business. My prescription was sent in on Monday and I get the confirmation text. I knowing it was a drug that has potential shortages, I know it may take a few days to get in. Now 6 days later I call to check the status, and to my surprise they said they deleted my prescription saying they couldn't source it. So had I not reached out to get my prescription, I would've just sat waiting to get a prescription filled notification that was never going to come. How can you just delete a prescription without notifying the individual? What if I needed the medication for a serious illness?
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January 2023 by Dad's Gaming Addiction
Deliveries are always cancelled with no notice or explanation as to why. There’s a woman working the phone and counter who lacks any sort of customer service and is rude when you speak to her. Considering changing pharmacies.
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December 2022 by Rob B.
Not what is to be expected in a Rite Aid or the Lawrenceville neighborhood. I was staying at the TRYP recently and I walked over to get some items, snacks and drinks. The parking lot was empty, but there were a couple of shady individuals sitting in their cars doing business if you know what I mean, so be careful. The employee who was working the register was not welcoming or helpful and when I did ask her for something she literally said, I have no idea and looked back down at her phone. Smh! I did find what I was looking for without the help of anyone working. This store is crappy in my opinion and I will not be going back, no matter what. There could definitely be something else more appealing and helpful in this location considering the size of the lot and the amazing area, but from the crappiness of the exterior, interior and the employees with bad attitudes, zero personalities and no willingness to help, I'd say that will be in the near future.
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December 2022 by Dylan Ellis
Red hair lady couldn't do returns or her job. Lazy workers always on their phone or has headphones on .
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December 2022 by d' Lourdes
They do not have a bathroom...why go there ...do not give business until they have a bathroom for customers like other Rite aid
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November 2022 by Scott S
A truly non functioning pharmacy and vaccine clinic. Hopefully they build something else here
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August 2022 by Jason Kirin
I longed for the day when I would show up and the pharmacist there wasn’t rude, didn’t toss my meds on the counter, was able to answer questions, wasn’t taking their awful day out on the customers etc. Today I decided it was silly to wait for. Switching pharmacies. Sorry to leave this review, that pharmacist is super inconsiderate and doesn’t seem to know what they’re doing.
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July 2022 by DMZABO
The first place I go to in this store is the back right hand corner. This is where the clearance sale items are located. Saved $30 dollars on an item today. Need more of those types of savings especially with our American inflation situation under Pres. Biden. Friendly staff in the front part of the store. There isn’t a long wait for the pharmacy department either. They run a tight quick ship at this location.
