-
September 2024 by daniel solganik
Unacceptable customer service. I bought a very expensive coffee table one year and two weeks ago. I waited for 40 minutes to get a supervisor on the phone. He repeatedly told me there is "nothing" he can do and then hung up on me. This is unacceptable and I will never buy from Pottery barn again.
-
August 2024 by Robin Wagner
In a very nice Mall. I went their for one very Specific thing that online said they had. They didnt have it. They are very Expensive. Nothing against the business personally but I will not be back.
-
March 2024 by K H
Horrible customer service. Purchased items for a child’s birthday gift. One item was NOT what I ordered and PB kids customer service wanted me to ask the recipients for a pic of the wrong item and wanted them to send back the wrong item before they shipped what I had actually paid for. I was not going to ask my boss for a pic of the incorrect item and have them go through the trouble of shipping it back so that PB kids could actually ship the correct item. I ended up ordering the item again and paid for it a second time. Will never order from them again.
-
November 2023 by Drew Patterson
I purchased a chair from Pottery Barn Kids, and it arrived defective. The replacement wasn't received for 6 months. They said they would issue a credit for all the hassle and terrible customer service experience, and this was never received. Terrible customer service. Stay away!!
-
October 2023 by C K
Great service
-
August 2023 by Patty napoleon
Love shopping here for children. Staff is very helpful.
-
March 2023 by Paula Petrusik
I waited six months (literally, to the day) only to have a delivery company show up at my house four hours outside the delivery window at seven in the evening to deliver infant furniture. I sent them away as my baby is asleep. So much for quality or service. Never again, I will shop elsewhere.
-
January 2023 by Jennifer Trimbee
Spammy emails. I have asked them to unsubscribe me at least five times and they keep sending them.
-
December 2022 by Renata Ortiz Guy
My husband, baby and I visited this location almost two weeks ago in search of our baby’s nursery furniture since he’s outgrowing his bassinet and we are moving so different furniture will be needed. We were greeted very nicely by Sandy who helped us pick out our dresser, dresser top and crib. We spent over $2,700 with taxes and dresser delivery fees. We were happy with our purchase. Thanks Sandy.My husband later went to pick up the crib from the store because we could not fit it in the car when we first went. When we assembled the crib we noticed two small indentations on the side of the railing so we emailed their manager Kim. She gave us 2 options of 1. exchanging the piece or 2. taking a discount at final sale. We opted for option number 1 because we loved the crib and just wanted a nice piece for our baby’s nursery.So we decided to go back to the mall to exchange the piece and do some Christmas shopping while we were there (which we were going to do at this location until we had such a terrible experience) afterall taking our baby out is an event worthy task.When we went to exchange the crib piece, my husband went inside to start the process of exchanging the crib piece while I got our then fussy 4 month baby into his jacket, out the car, into his stroller, and retrieved his diaper bag. My husband came back outside and told me the sales people told him they were in a hurry which put me on a edge. So I quickly walked in to the storage room to inspect the piece while my husband calmed our fussy baby and Allie (one of the sales people there) told me they were in a hurry again and then again after I asked another question. We were rushed out 3 times! I felt so stressed.I later emailed Kim, their manager, and have received no response. Clearly they don’t care. Spend your money elsewhere. They won’t appreciate it at this location.
-
December 2022 by Amanda Cononie
I purchased a dollhouse online to pick up in store. When I picked it up today, the associate told me “to make sure next time, I call the store and place the order because they don’t get credit for it when purchased online”, in a rude tone. To top that off, I get home and the parts are missing. So now I must go back to exchange. I feel like I should get a discount for this huge inconvenience.
-
April 2022 by Chelsea Kerr Veneskey
Laura has helped us twice now finish details up for our nursery. She is wonderful, we highly recommend the ladies at PB Kids Mt. Lebanon.
-
April 2022 by Christina Glasser
When they don't have what you're looking for- they order it for you & ship it to your house!Everyone is always so helpful and pleasant at this location. Sandy helped me this last time and she was wonderful also. I just can't help it, I keep coming back?
-
April 2022 by Chris Chojnicki
So many nice products that are kid related. Most is high end. Very friendly and helpful associates.
-
February 2022 by Amy Houk
When placing an order for a birthday gift, I was sure to check estimated shipping dates and they fell well within the timeframe that I needed it for. However, once the order was placed I received notification that it would be delayed and the back ordered. When I called customer service to see if I could pick a different color and have shipping expedited, they were unwilling to help AT ALL. The most they offered me was to cancel my order and then I could place a new order all at cost to me and leaving me without the gift in time. No thank you. For such a big company, customer service is awful!!
-
December 2021 by Jonathan Berman
Sarah was extremely helpful! Very much appreciate her knowledge of the product line and her ability to make order/shipments streamlined and efficient. Very glad to have her as a contact vs just purchasing online. Thank you!
