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February 2024 by Jonathan Cohen
Tons of workers just no one helping the counter
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June 2023 by Elliott S.
After a year and a half of opening an acct., now they started apply a $7 monthly fee without communicating nor explaining. I'd give zero stars if possible. Told the young fool at the entrance that there are many other banks in Pittsburgh who will gladly take my money with no fees. Long wait times as they only had two tellers. A bank to stay away from. Poor in every respect!
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May 2023 by Josh M
PNC IS WACK. They have terrible policies and make getting your own money a hassle. A 500 dollar withdrawal limit without the possibility of increasing without fees etc is ridiculous. I'll be switching banks and I've been with PNC for over 10 years
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March 2023 by Anth
I did an auto loan through PNC, who I have been an extremely fiscally responsible client with for well over a decade.I had never bought a vehicle out of a lease, so I made it clear I was not familiar with the process. The loan officer failed to inform me of any associated costs or responsibilities with taking the loan out. I was told the bank takes care of everything from there.After the loan was signed and approved, I received a packet in the mail informing me that I had to transfer the title myself. I then found out that the $2,100 fee for sales tax and processing was hung around my neck.I opened a case with the bank, and it was no use. I either have to take a personal loan out or pay up front. They wouldn't let me add the cost to my existing loan.Point of the story is absolutely MAKE SURE the loan officer reads you the fine print and makes sure you are abundantly aware of what the associated costs are when taking a loan out with PNC or any corporate bank.When these things happen, the bank will extend 0 mercy to you, even during these hard economic times. $2,100 is a really hard pill to swallow in 2023.
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August 2022 by YellowMenace
This has to be one of the slowest banks I've entered. Location is nice just slow.
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August 2022 by Edward Krivoniak
They always service my needs quickly and politely.
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July 2022 by Ted Ferguson
I went into this location because I had previously been contacted by PNC’s loss prevention about fraudulent charges on my debit card but the person working there seemed to have no idea what he was doing and just wasted my time and left me with a negative account balance and overdraft fees.The day before I had gone to a different PNC branch where they were extremely helpful and knowledgeable about the issue. They issued me a new debit card, went through and filed disputes on the fraud transactions, and gave me a provisional credit in my account to cover the money which had been lost. There were additional charges still pending which they said I would have to follow up on the next day.I went to this location the next day to follow up on these charges because it was closer to my home. I explained what had happened to the person working there as best I could and I expected it would be simple to follow up on considering someone else had done it the day before in 5 minutes. Instead I got to stand around for over 10 minutes while he silently worked on his computer, never telling me anything about what he was doing or asking me any additional questions before he finally said he was finished. He said he was unable to file additional disputes because the new charges “had the same name” as the ones that had already been disputed and I would need to wait for them to be resolved before following up on them, a process which had been explained to me the day before could take up to 90 days. When I then asked if there was some way he could give me some sort of credit or other way to get my account out of the negative balance that was causing me to get hit by multiple overdraft fees he said he’d given me a credit (when I checked my account balance later it was $17 out of the hundreds of dollars of charges). Realizing I was not going to get anywhere trying to talk further with him I left.Once I got home I called PNC’s customer service number to see if there was anything else that could be done and again, the person on the phone was incredibly helpful and in a few minutes was able to file disputes for all of the remaining charges and also issue me refunds for all of the overdraft fees. Apparently the employee at this location was either lying to me or just had no idea how to do their job when they told me they couldn’t 15 minutes earlier.
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July 2022 by Kenneth C D.
After a week without my charge card I got a call from people in my condo in Florida that FedX left an envelope on the walkway in front of my door. I ask a friend to open it and there were my charge cards. So now they said they would overnight then to the branch office. It's 1:30 on Saturday and the bank closes at 2:00pm and still no charge card. THE INCOMPETENCE IS UNBELIEVABLE!!! I'm so finished with this Philadelphia Bank. Ever since they moved their headquarters to Philadelphia the service is terrible in Pittsbugh. So after three days of trying to find out where the contents of my safety deposit box are, Margret at PNC Virginia Manor is getting them to me on Wednesday. I believe they are sending them VIA FedX to the branch office from their office on 1st Avenue. Imagine my valuables being delivered by FedX. So much for keeping my valuables safe. And PNC started charging preferred customers for their Safety deposit boxes.... I guess this is what happens when banks get too big, customer loyalty is gone. I wonder if they realize the government bailout was from the taxpayers.
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June 2022 by Robert Jackson
Everybody is quite friendly and knowledgeable. They care about the people who come into their branch. A few weeks ago I was making a sizable withdrawal and the teller asked me questions to see that I wasn’t being taken advantage of. I appreciate her looking out for me.
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June 2022 by M gonsoski
Waited on hold for 3o minutes no one answered the call. Drive thur very slow always waiting long time for a simple transaction
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April 2022 by Elliott Esteves
Opened an acct in 20 minutes! Whereby Chase told me to go home and make an appointment. Thanks Chase, I went to PNC!
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March 2022 by Dustin Brown
Leaving one star to draw attention to the fact they will only notarize PNC documents, even if you're a customer.
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December 2021 by Md D.
0 STARS !!! Worse PNF location I've found in pgh .. my 3 kids and wife had to sit in car while I had been insulted questioned and my time was comprised . I'm completely late to my next appt.. I was cashing a check from an employer ... I'm a 29 yr old black male and was completed disrespected ... and guess what it wasn't the by the other tellers who happened to be white , it was by two Indian tellers and "manager " .... Completed disrespected .... Idc if you don't agree w the apart where I mentioned race but I believe it was the circumstance ... I was quiet I waited to talk and boom blatant disrespect... and too top it off , my wife's Starbucks was now cold ...
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October 2021 by Mariah Treiber Photography LLC
Rachel at this location has always been incredibly helpful for myself and my business account. She is professional, timely, and reliable and definitely deserves that recognition!
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June 2020 by Ken Krugh
Anticipate long drive thru lines and a wait on average of 45 minutes.
