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January 2024 by Judy E
Since we were furnishing our new home, many decisons had to be made. The customer service provided by everyone at PerLora Furniture was outstanding. There was no sales pressure, and the entire team worked with us to meet our requests.Jennifer was a true professional and a pleasure to work with. She listened to our needs and wants and used her designer expertise to help us plan accordingly. She guided us along throughout the entire process effortlessly and always followed up informing us of shipping dates, delivery dates, etc. We needed to have our furniture held in storage for awhile and Sean was so accomodating. Thomas and Jimmy from the delivery team were reliable and dependable. We have recommended PerLora to others.
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April 2023 by Jill Baer
We are thrilled with our new living room. We got tjust what we were looking for. Our new leather sectional, chairs and tables came together in a fresh updated look that made our room the one you want to gravitate to. Jennifer really listened to what we knew we didn't want and worked to give us just what we did. She was so fun and easy to work with! We couldn't be happier with how it all came together.
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March 2023 by pbmpharmacist
Wonderful store. Ordered a table and had trouble with the tops coming in damaged but Perlora was there every step of the way standing behind the product until all was well. Anyone can sell you something but it's rare to get this kind of customer service and support.
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March 2023 by Jennifer S
Outstanding customer service and beautiful furniture. They go above and beyond!
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September 2022 by Ch Schu
We've been customers of PerLora for years. Most recently, we worked with Jennifer and it was a great experience. At PerLora you get the best quality/shopping experience and professional help when shopping for furniture.
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September 2022 by G Fisher
Was in the market for a new sofa and throw pillows. Thanks to Jennifer, my go to SA, I was able to find the perfect sofa for my home decor.
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August 2022 by Diane Dansevicus
I love PerLora! Quinn was so helpful with helping me choose my furniture and my fabric and really could see my vision of what I wanted to do with my living room.I definitely will be going back. Thank You Quinn for your guidance.
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August 2022 by Connie Doughty
From the first time we stepped into the store the staff especially Perry and Jennifer have been more than accommodating and so pleasant to work with. Thanks for everything!
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January 2022 by F
Go here if you want the best quality and the best possible shopping experience and professional help when shopping for furniture that Pittsburgh has to offer!! Best personal shopping experience you will find, guaranteed! First, the design knowledge of the personnel is truly exceptional. The designer who helped us with our purchase was so thoroughly knowledgeable it made the process so smooth and gave us great confidence in our selection. There was no pressure... he only wanted to be sure we got the right selection for our needs... which was truly refreshing. Also, he was very caring and attentive to the important details we wanted prioritized. If that’s not enough, he also made sure to give us the best price he could offer on the items we selected. We worked with Quinn, but I overheard other designers while we were there. The overall attitude of true teamwork and customer service permeates throughout. Great people who care about their customers and know their business. Go there- you won’t regret it!!
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October 2021 by Theresa Douglas
Perlora is a great store for high-quality contempoary and modern furniture offering excellent customer service. I have had cosistently superior service at Perlora since 2015, which is why my husband and I have repeatedly chosen to make the drive from Cleveland, Ohio when in the market for new furniture. Perlora has many brands and models on display with physical samples of fabrics, woods, finishes, accessory knobs, and trim features for customers to feel and compare. Clearly detailed information is provided in a friendly manner so customers gain the valuable facts needed to narrow down the many available options. Our most recent purchase was the Copeland Natural Maple Astrid Platform Bed with Adjustable Headboard. When I contacted Perlora via a text number on the website, Jennifer quickly replied and provided me with complete Copeland ordering information. She invited me to the store where I could view the full line of product choices. Perlora gave me a wonderful shopping experience buying the Copeland Astrid Natural Maple Bedroom collecion. We are looking forward to receiving our new natural maple bedroom suit featuring unique side-shelf night tables, modern angled legs, and six drawer low-profile dresser.
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September 2021 by Abe Crowley
Great people. Beautiful furniture made from quality materials.
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June 2021 by Fran Kincaid
Go here if you want the best quality and the best possible shopping experience and professional help when shopping for furniture that Pittsburgh has to offer!! Best personal shopping experience you will find, guaranteed! First, the design knowledge of the personnel is truly exceptional. The designer who helped us with our purchase was so thoroughly knowledgeable it made the process so smooth and gave us great confidence in our selection. There was no pressure... he only wanted to be sure we got the right selection for our needs... which was truly refreshing. Also, he was very caring and attentive to the important details we wanted prioritized. If that’s not enough, he also made sure to give us the best price he could offer on the items we selected. We worked with Quinn, but I overheard other designers while we were there. The overall attitude of true teamwork and customer service permeates throughout. Great people who care about their customers and know their business. Go there- you won’t regret it!!
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June 2021 by Amy Hunt
I had a wonderful experience working with Patty! She promptly answered all of my questions, had exceptional knowledge of all of the products I was interested in, and went above and beyond to make my project come to fruition. Thanks again!
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April 2021 by Gerard Maryak
My wife and I purchased an Arie chair from Perlorra in early 2019. It has a star base swivel design. Wonderful chair. However noticed that it slightly wobbled but thought that was just design but over time it kept getting more wobbly. Fast forward to 2021 and we bought a similar star based chair from a different company and noted how extremely stable the chair was. I opted to look to see if there was a way I could tighten the chair somehow but the access to any type of bolt seemed limited. I contacted perlorra to see if they knew of any options. Sean in the warehouse said he would go look at an existing chair and get back to me. He then later asked if I could send a video showing the wobble so he could provide that to the manufacturer for their advice. The manufacturer looked at video and provided a new base to repair the chair. Today the guys brought it out and installed it and the chair is like new again. Mind you this resulted from me just inquiring whether they knew how I could tighten the chair. The customer service was way above and beyond in my opinion. Thanks to all who helped on this.
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April 2021 by Louis Swartz
I purchased 8 dining room chairs over 4 years ago that needed some repair. Despite the fact that the warranty had expired, Pelora repaired all 8 chairs for NO charge. Amazing service! Pelora stands behind its merchandise!
