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March 2024 by Amylee Dougher
Dropped car off at 10:15 am for a state inspection and oil change and car was not ready until 7pm. I was told I had to pay over the phone and I could pick up my car the next day. Then I was told the shop was closed the next day and I had to get there in 5 minutes because the worker wanted to go home. Left oil marks on my passenger car seat.
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March 2024 by Brian Buck
Hit a big pothole and had an immediate bubble in my tire. I called when it happened and they were able to get me in within 30 minutes of calling and had two new tires replaced within an hour. Great fast service without any hassle!!!
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March 2024 by Debbie Koch
Efficient and reasonably priced . Scott was helpful
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March 2024 by Hunter Reams
Hours from home and evening time after work I Got a flat and found this place was close by. I CALLED AHEAD to ensure that they would have the correct tire and time to put it on for me. However, when I arrived they said they didn't have one in stock. They did have correct tires but weren't exactly the same as the other ones on the truck. I practically begged them to put one of those on it but the lawyers took priority. Unfortunately since I had wasted so much time bringing the truck here every other shop was closed or would be closing before I could get another tow. Ended up out the cost of an Uber, a hotel, expensive delivery food, and had to walk two hours from the hotel back to the shop to avoid more expenses I can't afford. It's not Monro fault that I got a flat (nor was it mine, as I was run off the road by an inattentive driver and hit a curb to avoid hitting her car), but if they hadn't told me that they had a tire here I could have found another shop in the evening. Changed from 1 star to 2 because at least by the time I had walked back they actually had a tire to put on, though sitting here in the filth of the same disgusting clothes I've had on since yesterday smelling like a trash can, and knowing that I half killed myself at work yesterday just to spend most of what I made on basically nothing it's pretty difficult to feel grateful.
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March 2024 by Robert Masters
Used coupon a few dollars less than anywhere else at the perfect location, employees where welcoming, nice !
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February 2024 by Jessica Erin Graf
They charge waaay too much here!
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February 2024 by Peter Faulks
The shop itself seems awesome, but there is a mechanic there that doesn’t speak English as his first language and for whatever reason, he tries to be as difficult as possible. He needs to really work on his customer service skills or not deal with customers. Two times in less than a week he’s attempted to make the situation more difficult than it needs to be
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December 2023 by Macie Psuty
I called in to see if they had any availability for an oil change, they took my car in immediately. I expressed some concerns with my oil changes before and Scott & his team showed me things on my car, issues that I was running into & really explained things to me so I would understand them. I told Scott that I was trading this car in tomorrow and he asked about the new car and who my technician would be in the future, let me tell you, IM GOING TO SCOTT. he was helpful and friendly and took time to answer my questions. I appreciate genuine kindness and he will always have my business!! Thank you Scott & Team!
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December 2023 by John Bretti
I made an appointment to have my winter tires mounted yesterday, I was told that it would take about an hour. The gentleman at the desk told me at first that they could only install/mount new parts, then after looking at the tires he said that I would have to leave it (contrary to what I was told on the phone previously). I guess they didn’t want my money, so they’ll never get my business again.
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October 2023 by Al Thomas
We had our 2023 Nissan Rogue in for an oil change and tire rotation a few months back. 3 months later I take my vehicle to another location to get the next oil change and rotation done, only to discover that the Monro "technician" had over torqued the bolt in the oil pan and didn't install the filter correctly as it was leaking too. We were very fortunate that the oil pan didn't fail and wind up ruining the engine. This is totally our fault as we have had bad experiences in the past with this location and have been told more recently to stay away from this shop. Stick with reputable businesses and avoid this place at all costs.
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September 2023 by Ciara Nelson
Good shop with good people. James is awesome. Honest guy who runs a steady shop. They've done a few things for me and all the work has been good. I'd highly recommend this shop. They get you in and out too!
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September 2023 by Josh Momyer
Horrible service! The office is completely disorganized lost my appointment, waited for 2 hours for my inspection. They had to replaced the battery but they installed it incorrectly which caused the inspection to fail continuously. I had to take it to the dealership to find out it was the battery they installed.
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September 2023 by Ram Timsina
Naresh went above and beyond to ensure my vehicle received the care it needed. I will recommended all my friends and family to get your services done here :D
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September 2023 by alexis k
Avoid this place if you can.They lost my friends insurance and registration for her car and over 5 visits later and they still haven’t completed her repairs or inspection due to their scheduling issues. If you tell someone the to come in for an inspection appointment, don’t let the only inspector leave early for the day? Disrespectful to your customers time.
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August 2023 by Javon Bethea
I recently went here (5 days ago) with break problems. Had an appointment for 9:00 AM the technician wasn't in till after 10:00. Then after the guy was done with my breaks and I drove off the breaks he put on kept sticking making it hard to drive after stopping. Took my car back to tell him what was going on and the technician told me that because I didn't pay for a package all he could do is look at them again and nothing else. Now I'm stuck with breaks louder than what I originally took them in for.
