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March 2024 by ww Ww
Great experience. Bri is awesome. Done when promised. Shown exactly what needed done. Would recommend highly
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March 2024 by Kyle Klomstad
DO NOT GO HEREI brought my brand new 2021 here a total of 8 times due to a knocking noise in the front of my car. The first 6 times I was told they couldn’t hear the noise, charged me for $1000 tires and a alignment. After the 7th time they sent me to a sister location and they also looked at my car. First thing they said was “yep, it’s definitely making a noise.” They realigned my wheels again, and sent me on my way. The noise still has not gone away, and is now worse. I can hear the knocking at lower speeds, and now the car is shaking. I recommend taking your chances with the original dealer than Monro. Monro will take your time, money, and won’t actually fix your car.
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March 2024 by Dave Torkos
Very professional,would highly recommend them!
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March 2024 by Linda Lakomy
Everyone was very nice and knowledgeable!!! I will definitely go back there for service!! Thank you!
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February 2024 by Frank Hixenbaugh
The shop charge is ridiculous. Other than that, Bri is knowledgeable and great to work with.
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February 2024 by Adam Cinna
Had a break down at the gas station next door. They were very kind and lent my a oil drain pan so I could pull my rear diff cover without making a mess on the ground. Thank you to the nice lady at the desk.
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February 2024 by Gianna Mohacsi
I highly recommend this business, their staff is not only friendly but also highly skilled. The ambiance here is always inviting and comfortable. Pricing is fair and transparent - definitely value for money. Brianna the manager is very knowledgeable and goes above and beyond.
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February 2024 by Jamie Trimnal
Never in my all my life have i witnessed such shady business and dishonest people in my life. Let me start of by saying I’ve been a loyal customer to Monroe for years. From pleasant hills, to this store to the store on Rt 88. From our fleet vehicles, personal, family, and even referring friends their which was the case today at the Mt Lebanon store. I sent a co-worker there cause he had a squeal from under the hood. I told him it was a belt and tension pulley but to take there. They were HONEST good folks. Well not today. My coworker went there and asked them the COST to look at his truck. He was told it’s free diagnosis. He agreed. They proceeded to tell him that it would cost well over 400$ to change a belt and a pulley. So i called around for parts and i found the belt 44$ and tension pulley 44$ so that being said the rest was labor. Give me a break. So he called me and i said no way go somewhere else. He told them that Brie told him he would have to pay 37$ and some change because they took the belt off. AT NO POINT IN TIME DID HE AGREE TO ANY MAINTENANCE he did agree to a FREE diagnosis. In the end myself, my company, family, nor friends will be giving any service to Monroe. It’s a shame that one person. Can completely ruin a stores reputation. I’m a disabled veteran of 40+ years and I’ve witnessed some things but this was utterly egregious. Hope you do something with that store manager. I sent him to pepboys in shadyside and he was charged 260$ that’s a huge difference in price for the same work. Btw thanks Jeff at Pepboys for being a true professional. Thanks for your time.
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February 2024 by Shondell Reed
I love this place every single person there is very nice and makes you feel so welcomed great place and great people I would highly recommend you to have your vehicle serviced there
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February 2024 by adam renteria
Horrible service these people have no clue what they are doing tried charging me 430 for a belt and pulley..went to shady side pepboys Jeff did the job for 260 dollars out the door..the manager and tech at this location is horrible ..charges me 37 dollars and didn’t authorize anything ..the girl at counter told me it was free to look at then tells me she has to charge to put the belt back on my truck ..Brianna is a horrible manager and technician didn’t even know how to put my belt back on ..
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February 2024 by William Grove
We'll definitely recommend this place to other people and my friends.. took care of my car tire problems right away... Even checked the front end of my car for me to make sure everything els was okay. Very professional explained everything ...
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February 2024 by Carter Cecotti
I always take my car to this Monroe for oil changes or anything other maintenance that I need on my truck. Ryan always helps me out quickly and professionally. He's always been straight forward and honest with me for anything that my truck needed. The prices have always been competitive with anywhere else and even my dealership couldn't match the price for the oil changes here! I would highly recommend this store and especially the professional service I've always received.
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February 2024 by Kirsten B. Galvin
Had a great experience here. Was able to book my inspection appointment online a day ahead of time. Brought my car in, dropped off no issue. Was told it would be ready (with inspection only) before 3:30Turns out my car needed rear brakes and rotors to pass inspection. Had some other things recommended but only did brakes and alignment. All was done by 2:15pm without issue. The front desk person was helpful and kind. Spoke briefly to the mechanic- just because he walked into the office - he was also and answered a couple quick questions I thought of. I will definitely bring my vehicles back. I feel like their work was honest and thorough.
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February 2024 by Sherri Lynn
I went in because my wheel bearing was bad and needed to replaced. I called three days ahead of time but they had no idea who or why I was there when I came in. I dropped off my car at 10 40 and around 13:00 they called me about 14:00 to say that I needed to get my breaks done, rotors and wheel alignment. Costing about 1,180. The store owner was rude with us when we came in to look at it personally. I agreed to the job and when I called back later around an hour before closing they told me the car wouldn't be done for a couple days. I was not given an estimate beforehand so I couldn't properly plan for work for the next couple days. Then when I was finally able to pick up my car, I drove off and the sound my wheel bearing was making before was much worse and a lot louder. I took it back and they told me that they gave me a bad wheel bearing. Why checked beforehand? After thee days of leaving my car with them, I had to take it back again since the problem I paid for $1,200 wasn't fixed (no payment plan offered) They say that the new sound it's making is another new wheel bearing needing to be replaced but it wasn't making that sound before and it's loud enough that I would've heard it before. I understand if they accidentally did something wrong and broke something or installed something wrong but have chosen to be dishonest. Do not go here.
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February 2024 by Tony La Bella
We brought our vehicle in late on Saturday morning of January 13th. We were from out of town and needed to leave on that Monday. We were told that nobody could look at it until Monday. We had a brake line leak and could not safely drive the vehicle. On the initial visit we definitely got the impression that they did not want to do the job. After I called at 3pm on Monday I finally got a call back at 6:18PM with an estimate. Brake line replacement and left rear caliper--over $1,000. Tuesday nothing done. Only one technician (mechanic) could do the work and he was busy. Summary-indifferent treatment by the staff. No work done. Took the vehicle to Rex Auto Sales and Service at 11:30AM on Wednesday and we were on our way by 4:30PM. AT HALF THE COST!
