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December 2023 by Anthony Gladish
Took less than an hour to mount and balance 4 tyres I brought very happy with the service!!
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October 2023 by Geoff
Yeah, they’ll get the job done. However, some of their technicians don’t care to keep the steering wheel straight when adjusting your alignment, so you leave with a crooked steering wheel. They also may leave brake dust palm prints on your beige headliner. Check all this stuff before you leave if you choose to use this shop.
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October 2023 by Lisa Lehew
Well,the guys today were great as usual.I came in today,Tuesday without an appointment and helped me out once again. I couldn't of found a better place to take my car too.. thanks guys.
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October 2023 by Logan Kent
Could not recommend this place more. Was looking for a simple oil change and they really took care of me. 10/10 recommend. Extra shout out to Brandon Freeman for his excellent customer service ??
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August 2023 by Sherlocks Locksmith
I came in today with a nail in my tire, i got an outstanding service, it was in and out, the gut was professional quick and super friendly! Definitely recommend to anyone!
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July 2023 by Hannah U.
I have taken my car here previously without issues. Fast forward to a month ago, I needed new tires. I had them shipped and installed here. First time around the tech did not put my tires on correctly and were losing air. They fixed the problem. Then, I come back from vacation, and the tires were losing air again, and the steering wheel was shaking over 65MPH. They fix it, but also tell me I need to replace my tie rods to fix the steering wheel issue. Brandon said he would give me a discount if I bought the parts myself. Ok, cool. He gave me his number if I had any issues. I texted him about the part I bought, if it was correct or not. He then decided to text a completely unsolicited comment about me being a beautiful woman. Screenshots attached. After going back to retrieve my car he said my rac in the rac/pinion system was also damaged so I needed to take it to his friend in Penn hills. I am so disgusted, and also even more so after taking my car to my regular mechanic who is telling me my tie rods are fine and that my wheels are actually just severely unbalanced. SO, I got harassed, and then completely lied to. I will never go back to this location, and he should be ashamed of treating a customer this way. It is disgusting. Monro should not employ someone who represents the company this way, they can do better.Attached is the screenshot of my text exchange with Brandon, and then the readings from the machine after seeing if my tires were unbalanced.
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June 2023 by Alice Tate
Kind and helpful!!! We were visiting Pittsburgh from Philadelphia and had a problem with our tire and our TPMS. Shawn was SO helpful, kind and we would have been in Pittsburgh for two additional days if it wasn't for his quick thinking and out-of-the-box thinking. We are very grateful!!!
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May 2023 by Monique Mascilli
I've been bringing my 2020Sorento here since 2020. The staff was always straight forward and seemed honest. Until my last oil change where I was told I needed $1500 worth of work including a new cabin air filter plus new tires. After giving me the whole pitch about my family breathing in toxins. The red flags went up because I personally changed my cabin air filter last month and my tires were just purchased at the end of last summer. They still have the rubber hairs on the side walls! I planned on getting my brakes changed but after hearing this I decided to take my car elsewhere and when I got home I pulled out the cabin air filter and it was spotless! Fast forward a few days later I'm driving on the parkway and it sounds as if I'm driving with my windows down. Something is flapping when I go above 40mph. I pull over to find multiple clips missing from the under panel.I'm so upset.
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May 2023 by Tyler Weigel
I would not wish this garage on my worst enemy. I took my vehicle to this location for a state inspection, oil change and tire rotation about a year ago. Unbeknownst to me, when my vehicle was serviced, the technician not only broke the key to my wheel locks and didn’t advise me of this, they also overtightened all of the lugs so much that I had to have the lugs chiseled off by the dealership costing me hundreds of dollars in labor. I spoke with customer service who said that they were unable to assist me because “there’s no was to confirm that they were the last people to service the vehicle” despite the fact that my vehicle is serviced once a year during inspection and they were the last ones to do so.
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April 2023 by Todd B.
Terrible. I called ahead to make sure my daughter would be cared for and not taken advantage of. Simple H7 halogen headlight bulb replacement. It's a $16 part. I told them the exact make, model, engine size and year of the car (a MINI Countryman). They were supposed to call me back. Never did. I called again 5 hours later and they said they lost the paper with my info. I repeated everything and made an appointment for daughter for two days later. She arrived on time and they told her to leave, that they don't service that kind of car! She was driving two days without a headlight and they knew she was coming with a MINI. I've replaced it myself before but I live 5 hours away. It's not hard just 15 minutes and a little tricky because you go in through the wheel well but I'm not a mechanic and I did it in 15 minutes. YouTube shows how. We sent her to a dealer who did it in 15 minutes.
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April 2023 by Lori
I’ve been going here for almost 10 yrs since under new management and reading all the reviews, I decided not to go anymore. It is closer to home, but I can call and make an appointment at any other Monroe or minus thank you for the great 10 years that manager was awesome. He went way above what he should be doing. I miss him. I wish I remembered his name!?
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April 2023 by Helga Conin
I came here to get work done on my car and they completely damaged everything that needed to be fixed. Brandon Freeman is a horrible mechanic who rushes his work when he has to work by himself. I got quoted 700$ for brakes which I KNOW is outrageous. But I had somewhere to be. They will indeed overcharge crazy amounts you if you do not know how much your parts for your car cost. I do not recommend you come here to get anything done. Especially if you are a female who doesn’t have men in her life to tell her what it is and what it’s not.
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March 2023 by Michelle Cerra
The guys here are amazing! Sean’s and Robert and the rest of the crew ate So kind and helpful with speedy service. Highly recommend .
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February 2023 by Caitlin Leasure
The nicest people!! Reasonable prices and great service. HIGHLY recommend, will be going here for all of my car needs.
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January 2023 by Kyla B.
Absolutely recommend this place 100%!! I went in yesterday to get an oil change and came out with a lot more done to my car thanks to Brandon! My car has never ran so smoothly before and I owe it all to him, he is the man! I will be coming back to this location any time I have car trouble
