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April 2023 by Curt Powell
My wife and I have had two wonderful experiences with Macy's Furniture in the past few months and our excellent sales associate, Marty Johnson. Macy's selection was plentiful and the display made it easy to "see" the items in our home. We bought a leather chair and sofa for our living room and liked them so much that a few months later we got the same sofa in a different color along with a power recliner for our family room. We didn't have to wait long and Marty was so personable and thorough each time, making sure we got the best price and best delivery, and checking in with us after the sale to make sure we were satisfied. I highly recommend Marty Johnson and Macy's furniture!
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December 2022 by Julie P.
I have purchased numerous pieces of furniture from Macy's and have always been impressed with both the quality of the furniture and the customer service at a reasonable price point.
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September 2022 by Barbara Baker
Nicely displayed furniture and mattresses with a staff willing to assist you in any questions you may have.
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August 2022 by MattBrenna MillerC
DO NOT SHOP AT MACY'S FURNITURE - DELAYS IN DELIVERIES OF 9+ MONTHSWe ordered a couch from this store for our living room and it has been delayed month over month for 9 months. We ordered the couch in December 2021 and we still have no idea when it will be delivered!We've been unable to plan events or entertain friends and family at our house and we're beginning to lose all faith that our order will be delivered by the dates stated in the automated delay notices that we continue to receive each month.Macy's Customer Service has been no help. We understand that delays come from the manufacturer and that Macy's is not directly responsible for the delays in the supply chain; however, this is Macy's vendor that Macy's chooses to do business with and Macy's is doing nothing to help their customers.This experience with Macy's has been unacceptable and nothing short of disappointing to this point. We could not recommend anyone to shop at Macy's Furniture in fear that they would have a similar customer experience similar to ours.
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July 2022 by Sandra Otu
This confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get
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June 2022 by Jessica Ricci
Ordered bedroom furniture 8 months ago. It kept getting pushed back each month and finally received an email they cancelled the order.
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May 2022 by Rick R.
Received new furniture with damage. Reached out and Macys sent someone out to look at concerns. Guy tried to fix and made damage worth. Took photos and said he'd report to Macys and get replaced. It's almost a year and we've been ignored since the day he was here. If you choose buy here do t accept any damaged furniture and inspect everything in detail before the delivery guys leave. Better yet shop somewhere else. Once Macys has your money they stop caring about service. I'm only giving 1 star because you can't give less.
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April 2022 by Danette Peters
The two gentlemen delivered the furniture promptly & did a great job removing the debris & setting up of the furniture & they were very kind & respectful. Great job gentleman.
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March 2022 by Thomas Parker
Nice store to visit. I was at the Macys Ross Park Mall. The deals weren't the best but it's all about shopping around
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March 2022 by John Dunn
Great selection of furniture, knowledgeable staff!
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October 2021 by Logan Trembulak
Go buy your furniture somewhere else. They are constantly pushing back delivery dates and the first time they brought it they only brought 1 piece and it was broken!
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August 2021 by Michelle Italia Walker
Patrick at Macy's Backstage was wonderful. His product knowledge is outstanding.
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July 2021 by Lilia Margarita Valderrama Vallejo
Fui de compras todo muy bonito
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July 2021 by Amber Smith
David is the GOAT! Sad he is retiring. We bought so many pieces from him. He was professional courteous and we got really great deals. Thank you!
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July 2021 by Malcolm Berger
Excellent service and selection ?
