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October 2024 by BB Matthews
This was my first purchase with Lands End and I ordered a XX tall cashmere sweater for my brothers 60th birthday. The sweater arrived on time but the quality and sizing are way off. Number one, the material is not good quality nor is the cut. The body of the sweater is easily 4 or 5 inches too long and the sleeves are 2 or 3 inches short.
I’m 6’8” 250 and I’ve never seen anything like this. I called the Lands End 800 number and the customer service girl was very pleasant, she gave me my return options and asked if I would like to speak with a supervisor. I was transferred to a supervisor named Jim. I thought I was disappointed with the product. Other than offering a return Jim had nothing new to add, why did I hold for this? Overall this has been an incredibly disappointing venture. Buyer beware, happy shopping!
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July 2024 by Insight Out Readings
My mother is a LOYAL Land’s End customer. She’s 86 years old and tried to return a $40 pair of pants. She doesn’t know QR codes and she tried going to return them at UPS and they said no because she didn’t have the QR code. Understandable, but I called customer service and they said they would rather lose her business than issue a $40 credit. She has an ACTIVE order with them now. Geez Lands End cut the 86 year old loyal customer who’s never returned anything to you a break. Even Amazon is like “no problem, I’m happy to help”. You lost her business and mine. I’m literally wearing lands end pants now. I’ll never reorder. BAD CUSTOMER SERVICE.
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April 2024 by Christina Thayer
In general, I like clothing but I’m getting frustrated at the number of times my order gets cancelled as “out of stock”. I recommend avoiding the On the Counter sales, there’s a high prob, they’ll tell you a week later they’re out of stock.
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March 2024 by dana colicchie
Bought 2 pairs of pants cost $100, kind of pricey to me.
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September 2023 by Laurel Mazorow
A company is only as good as it's customer service. I placed an order with express delivery and paid an extra $25. Despite numerous calls, I am told that express delivery is not guaranteed and the have no control over shipping. Never again will I purchase from Lands End.
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July 2023 by Matt Dado
Great customer service!
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June 2023 by Jeannette W.
Love this store, shopping with them for at lest 10 yrs. Merchandise is quality and great customer service!
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February 2023 by Paula Petruska
Quality colorful clothing at affordable prices. Store is neat, clean and bright. Staff is awesome! Returns are a breeze. Desktop computer is located right there, next to the checkout desk, for ordering a different size And of course they will assist you as needed. Stellar customer service.
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December 2022 by Gretchen S
Love this store. I bought a great winter coat there this year. It a down packable long coat. You can return your online purchases. The people who work there are really helpful and friendly.
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November 2022 by J Hatcher
Variety of clothing for all. Friendly people in customer service who are willing to answer any questions and help you find what you’re looking for in the store.
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October 2022 by J F
Staff was brilliant!
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September 2022 by Bill Harker
Great store for swimsuits, regular clothing, and even travel gear!
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August 2022 by Krisha C.
This is a great store for buying well made garments of quality if you are not interested in venturing into the mall. Lands end makes very comfortable corduroy mens pants that are true to size. This location is definitely a step up from your average Amazon.
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August 2022 by Kelly M
We stopped in to try to size my son for his school uniforms because he’s very thin for his age and he’s in the process of growing and because I’ve had a nothing but problems and aggravation ordering non uniform stuff from the Land’s End website. As we walked around the store it wasn’t entirely clear to us where the uniform components were and we were more or less ignored by the store staff when we walked in. The mens section was a tiny nook in the back of the store and there weren’t any pants smaller than a 32 inch waist. We went back to the fitting room and while we were trying pants on him, we came across the uniform samples. That was helpful but what was no helpful that that they were unhemmed so while we could find the waist size we needed, we had no idea what inseam we needed and the woman who was in the fitting room rehanging clothing, tossed us a tape measure and told us how to measure an inseam rather than assist us. Needless to say, we went home to order pants, and when we received them, they were huge….no only were they too long but the pant legs were extremely wide. So I go back to the website and I order the boy’s pants because they carry a slim in boy’s sizes. I received them today and now the waist is too tight and the inseam is too short. I ordered three more pairs and hopefully they fit but I have stack of pants that I need to return. This all could have been avoided had we had some help at the store and had there been a wider selection of uniform samples.
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April 2022 by The Old Boy
The website is not very good for the average person ordering from their company’s portal, the thumbnail pics don’t tell you that you can’t order a single item but for example have to order 72 shirts or 24 hats before you open that page.Not very user friendly but not terrible. Long story short, I ain’t mad atcha but I’m not braggin’ on you either.Much better than UniFirst B.T.W.
