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February 2024 by Art G
Review of Blumengarten's Service on Valentine's Day 2024:**Long-standing Patronage**: Customer since 2009, consistently receiving over and beyond quality service for 15 years.**Valentine's Day Experience**: Disappointing and unlike previous experiences.**Issues Faced**:Personal Design Ignored. Custom design request brushed off, contrary to past experiences.**Access to Selection**:Denied access to the freezer for personal flower selection, a privilege previously granted.**Perceived Unwelcoming Attitude**:Felt unwelcome by the female staff.**Owner Unavailability**:Owner, known personally by the customer, was reportedly unavailable to assist.**Service Quality**:The provided arrangement lacked key elements and did not meet the usual standards of personalization and design.**Lack of Collaboration**:Customer's input in the arrangement process was disregarded.Suggestions for Improvement1. Consistency in Service: Ensure long-term customers receive the service they have come to expect, even during busy periods.2. Customer Involvement: Maintain customer involvement in the selection and design process, especially for those with a history of personalized requests.3. Staff Training: Improve staff training on customer recognition and racial sensitivity to avoid any perception of bias.4. Accessibility to Selections: Review policies on allowing customers to select from exclusive areas, ensuring consistency.5. Communication: Enhance communication among staff to be aware of special privileges granted to long-standing customers.6. Feedback Mechanism: Implement a robust feedback mechanism for customers to voice concerns immediately and directly.7. Time Management: Better manage time and resources during peak periods to prevent compromised service quality.8.Personalization: Strive to maintain the level of personalization and attention to detail that loyal customers have appreciated in the past.Concluding Note: While understanding the pressures of Valentine's Day, it's crucial to uphold the standards of service and personalization that have defined Blumengarten's reputation, especially for long-term customers.Mr. E. GREEN, MPPM, PMP
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February 2024 by amanda aldridge
I am truly grateful for their services. I just called and was able to order beautiful flowers to be delivered that day. They have always been there for my family and I appreciate the good service.Amanda
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February 2024 by Diane W
I stopped in yesterday after work to get a bouquet of flowers for my 2nd anniversary. They made up a gorgeous arrangement (as usual). This is the only place in Pittsburgh you should be getting your flowers.
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February 2024 by Sina Battles
Very nice arrangement for memorial service and great customer service
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February 2024 by Trisha Merlina
Always friendly and helpful. Can count on them to make the most beautiful arrangements.
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February 2024 by MARY SMITH
Great florist! My go to!?
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February 2024 by Eric schrading
Ordered flowers two days prior to my father's memorial service. The staff were professional and courteous. They were able to incorporate a special request into the arrangements and the owner even came out to help with the arrangement prior to the visitation. Excellent service and beautiful arrangements!
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February 2024 by Cindy Eline
Beautiful arrangement! My daughter was thrilled with it. Great customer service.
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January 2024 by Sina B.
Very nice arrangement for the price. Lots of flowers to choose from and excellent customer service.
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January 2024 by Thomas Mutschler
From the the beginning of my conversation to completion of my order, the sales person was interested, concerned, helpful, compassionate, and amazing. I will always remember the time and concern she extended.That being said, the floral arrangement was beyond amazing. I could not picture a more beautiful arrangement of an urn with the most perfect yellow roses!
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December 2023 by Debbie McNamara
I would like to thank Jim Ludwig’s Blumengarten Florist for going above and beyond today, when I requested a delivery for today I didn’t realize it was going to be so cold in PA today but the delivery was made safely to a place of employment. Thank you!
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December 2023 by Deb Connors
UPDATE. Mr Ludwig Thank you for taking care of my friends family. It was a difficult time and I know mistakes can be made and your company wentbeyond and I appreciate. I give you a 5Star excellent service all around. May ypu and ypur families have a beautiful and safe Happy Thanksgiving.
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December 2023 by Sara Stockovich
Gorgeous flowers. Super fast delivery to Allegheny general.
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November 2023 by Sharon Dobkin
I knew Dave from Hepatica. I did not know that he was working at Ludwig’s Blumengsrten.We arranged a meeting for my daughters wedding. Dave was thoughtful, friendly, had great ideas and inspiration, and listened well to our ideas and thoughts. We were so delighted with all of his creations. The ballroom looked beautiful complete with fabulous high and low centerpieces; votive candles;and plants.My daughters bouquet was stunning! It was unusual, thoughtful, elegant, Inc. or ideas as well as his thoughtful suggestions.Dave was fun to work with, and knew what would look good in the room, and with our color palette. We had a lot of fun working together as a team, and the results were gorgeous! I would highly recommend Dave for all of your floral needs.
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September 2023 by Colleen Riordan
I live out of town, so I jumped online to find a highly rated florist to send an arrangement to my best friend for her 50th birthday. The website gave the option to choose “Designers Choice”, and I gave a few notes as to my color preferences. The largest and most magnificent arrangement was delivered to my friend, and we are actually giddy about its size and beauty. She is thrilled which means I am thrilled! She was not previously familiar with this florist but said she’s going to keep their contact info for the future.