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June 2024 by Tiffany Yanosky
This J.Crew Factory store is in the Block Northway, and it sells women’s, men’s, girls’, and boys’ clothing and accessories. The prices are low to moderate, and the quality of merchandise is slightly lower than J.Crew’s quality. During my visits to this store, the employees usually do not greet me, but they do promptly and correctly ring up my purchases.
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January 2024 by Heather Voorman
I came in to shop on NYE and at 3:25 pm the man working the floor “greeted” me by saying they close in 4. I said “you close in 4 mins” and he said yes. I looked at the door on my way out and it said the store closed at 4 pm. So I came back in and said “the door says you close at 4pm today?” He said “yes, it’s almost 4”. I walked out even though I had 35 mins! to shop. I then saw the man lock one of the doors at 3:35 pm. The Nordstrom rack next door greeted me by saying “welcome in!” Vast contrast.
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December 2023 by Chenxiao Ling
VERY VERY RUDE STAFF!!!I got here at 4:54 pm on Sunday and the staff locked the door already! A very rude staff named Gile told me that “Our clock says five o’clock and we are closed”. I said “my phone shows there are still 5 mins left and I’ll be real quick”. She was like “I don’t care. Our clock says 5 and we are closed”. Can’t believe that!I said “I’ll write a review right now” and asked for her name and she said “I’m not gonna tell you that!” So I had to ask someone else at front desk who also told me that they are closed. Other customers stayed inside until til 5:10 pm.Apparently their clock is the only clock that is accurate in the ENTIRE world, even if the clock on my phone is automatically synced to the standard time with the rest of the smart phones. I’ve never seen someone working in clothing stores so rude! Either she is a crazy racist (because I’m not White) or she is just rude to everyone. She should be seriously warned or fired!!! Ruined my holiday mood!
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November 2023 by Bei Cheng
Be careful with the plate glass around the entrance. It has nothing on it to indicate it’s glass and the entrance is deceptively clean. I just ran into it and split my lip.
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October 2023 by Amanda Zieger
I went out shopping for myself for the first time today after having my second child. I had my 6 week old with me and was excited to find some new outfits. There were many cute options and I’m back to my size, pre-pregnancy. When I asked a sales associate if there were any petite options in a pair of pants, she gave me a glare and said “hunny, do you really think you need a petite size?” I proceeded to explain that I like the petite option in pants because of the length (I am short). She continued to convince me that I wouldn’t need that size because that isn’t what she wears and we looked to be about the same height, but she looked at my midsection during our entire interaction. Needless to say I walked out of the store leaving behind a few outfits that I intended to buy. It’s so simple to be kind. Unfortunately I wasn’t treated that way today.
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September 2023 by Anastasia Shamporova
The worst experience I’ve ever had. Customer service is awful. Staff are not helpful.
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August 2023 by Stefani Pastor
I love this store, although I detest the mall area it is in, due to the difficult traffic patterning. The parking is always good though, and the prices are well worth it!
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May 2023 by Grace Kuroki
I have been going regularly to this J. Crew Factory due to their convenient location and amazing sales. The staff is very friendly and helpful and the location is clean with nice changing rooms. The return policy is great!
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December 2022 by Fran Preaux
Went with my daughter and her husband. They found all the things they were looking for. They shop there frequently
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September 2022 by Bill Harker
J.Crew Factory has a wide variety of clothing options. Their staff is also very helpful.
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February 2022 by Dana T.
Great sales on beautiful clothes. Store is clean and organized. Everyone is always so kind and helpful.
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April 2021 by Robyn Smith
Interesting items you won't find anywhere else. Staff very helpful.
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February 2021 by Matthew Bigman
Came here to return some items purchased online. Very quick and easy, the sales associate that helped me was very helpful
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October 2020 by Dante
Good quality clothes at more reasonable prices. If you shop around their sale stuff you can get some really excellent deals. The staff has always been very helpful here, and parking is plentiful.
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August 2020 by Abe Taleb
Staff is always very friendly.
