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February 2024 by Sami
Everything on thier menu is gold but a little pricy. Classic and signature cookies are nice. Also the red velvet cookie tastes too good. Ice cream is good though, but they don't give single scoop.
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February 2024 by Christian White
Tried to order a day ahead of time and chose a given 2 hour period where I would receive the delivery. Now 30 minutes after the end of the delivery period and having called multiple times I find out that the order will be on its way "momentarily". Their customer service is outsourced to some random location and refuses to actually help. Instead they are so focused on shoving a "standard of care" down your throat to the point you can not actually talk. Calling is not helpful for locating your order either as their trackers do not actually follow the drivers. I would have rather gotten a refund over their proposed solution of a gift card because I will not be ordering from them again.
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February 2024 by Damaris Lujan Calvillo
The delivery service is awful, we ordered 2 weeks in advance 6 cookies and an ice cream in a cup. The day of deliver they sent me a message with the eta 12-2 pm, I waited till 4 and I have to call to service to let them know that my order hasn't been delivered, finally it arrived at 5:26 pm but it was incomplete, one of the 6 cookies was red velvet in the order and it was switched by other kind of cookie and the ice cream was missing.
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February 2024 by aidan bee
cookies and ice cream were baller bc they got jerma in there. he creams that ice, bakes them brownies, mh. crazy man jerma does it
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January 2024 by Zen
Love getting piada for dinner and cookies for dessert! They are always so delicious!
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January 2024 by David Fetterman
First time here! Boy oh boy BEST DESSERT EVER!!! well worth every penny!
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January 2024 by Len DiGirolamo
Lots of cookie
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December 2023 by Malaysha Pennix
Yes can't wait!!!????
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December 2023 by RaShaun Washington
I was excited about going but once I got in I was expecting something different and grand. Yes, it's cookies but warm cookies, no display on the countertop, and in a tight and small location.
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December 2023 by Muhammad Khurram
Some of the best cookies period. My favs are chocolate chunk, Macadamia and
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December 2023 by Emily Ostrowski (Emily Ostrowski)
On December 4th at 8:05 PM I was so excited to get my $1 Deluxe cookie on National Cookie Day or whatever. Me and my friend walk in and ask if we need the app, the worker barely looks up from her ipad and removes a single headphone and tells us "obviously you need the app." We were shocked and scared. After downloading the app, we asked if they were doing the deluxe cookie deal, the worker says "yeah" so I asked for reeses deluxe and she responds "we are out of deluxe." we left because we felt disrespected and embarrassed. The worker tonight was terrible to say the least. She made us feel dumb and sad. All I wanted was my deluxe cookie but all I got was my heart shattered. #neveragain Thx for nothing insomia cookies oakland.
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December 2023 by Patty Bosak
Had my cookies delivered But they were great and I will be back as a future customer for
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November 2023 by Kaylz
Food is usually great. Better hope you never show up at a normal hour on a weekday (like 715ish) to order food. Because they’ll turn you away with three employees in the office to put a truck away. I was 1 person trying to order a pre packaged pint of ice cream.. sorry all three of you couldnt help me? Will ever be back to this location.
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November 2023 by Natty Nutella
I walked in to get cookies for Halloween and they were not baked up on anything but three cookies. So I ended up not getting the cookies I wanted. Also the atmosphere of the store and the workers attitude was not customer inviting.
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November 2023 by J
I can only share my experience at this place. We order from here frequently and have a good experience at this location. The cookies are delicious!