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November 2021 by Edie Saley Dull
I ordered a GE Fridge GTE19JSNRSS on Oct. 24. It was to be delivered today. The delivery person would not drive up our driveway to the house. The driveway is clear, it is concrete and no other company has a problem with it. This is customer service? If this is not resolved within the next day or so, I will cancel the order and purchase it from Lowes. Home Depot just lost another customer.
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September 2021 by La'Tonya McCatty
Bought a washer and dryer, the delivery company stuck it on my back porch and told my daughter they weren't bringing it in.
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June 2020 by Erin Rios
Absolutely terrible service! Manager is extremely rude. I ordered a microwave offline and it was damaged. I called corporate Home Depot whom told me I could return it to any store. That i might not get a refund depending on the store but I would 100% get store credit. The manager at this store refused to help us and blamed us for lieing, that corporate wouldn’t say that! Never shop here!
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May 2020 by Matthew S.
I've been here a few times. The time previous to this was over the Thanksgiving Weekend and it was a total disaster zone with confusion about. This time was better but outside the store they be wild'n'out with crazy drivers, Tesla's to addict looking people approaching people for change. Trash strewn about, cart return shifted completely out of place. Looking more like what's left from the apocalypse than a store. Angry employees too. Now I see why the cart return is out of place. Dude pushed it even further out of place almost into the car parked beside it. Like I said wild'n'out at this location is the norm they like to rock. It was insanely hot inside the store. You had to go all the way down to the Pro Desk to checkout and leave. Customer service overall though do that was good. Overall it wasn't the worst but not the best. I know I'd be nervous about parking outside for any length of time.
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April 2020 by Rich Rocco
so i get to Home Depot for curbside pickup. there is a lady checking me in. she tells me to pull in slot 2. She never tells me not to call. There are signs everywhere to say call when you get to the store. So I call, the girl scolds me saying we know you are here. we will come out when your order is ready. I say well im only calling because your sign says to call. she says i know. hangs up.
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October 2019 by Mike Fox
I've been shopping here for years, spent countless thousands of dollars here, but I'm done. It's never been great, but the location is most convenient for me. But yesterday was the final straw. Website says they have an item in stock, I go to store to purchase it, can't find it where it's supposed to be. Can't find an employee to help me. I figure I'll order online and let them find it. A few hours later, I get the notification that it "has been picked and verified by our store associates and is located at the Customer Service Desk." So I head over and she tells me to wait a moment while she gets it and heads to the shelf where its supposed to be. 15 minutes later, she hasn't returned, the same 3 employees are still bullshitting, so I cancel my order online and walk out.
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October 2019 by Erin Leet
The Wilkins Home Depot is our favorite! George goes and visits his friends all the time. Especially Karen and Ron.
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August 2019 by Dahn Tahn
By far the better store than the north Versailles one staff knows what your talking about and this parking lot is ok not a hazard
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July 2019 by Alan P.
Alan Petrucelli 13 Garden Ter Pittsburgh PA 15221 July 22, 2019 Home Depot 3550 William Penn Highway Monroeville, PA 15235 Attn: Donna Customer Order Specialist (Doors) The undersigned hereby demands that you: Refund my money for the defective door and improper installation. I bought a brand new storm door and it was installed months ago. The first door had scratches and damages; photos were sent to Donna and she ordered a new one. A month later, the new one was installed; the screen is defective and the door does not hang properly. I have been waiting another month for replacement. I have emailed her constantly, and get answers such as I must wait "until July 30". I will not. I will not wait since I have been waiting for months, (the "Action"). Please note that if I have to commence legal proceedings in order to require your performance of the Action, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, attorney fees and damages, including punitive damages. You might want to contact a lawyer to discuss your legal rights and responsibilities. Yours sincerely, Alan Petrucelli
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June 2019 by Brian M.
Bought a washer & dryer and purchased delivery and installation. I was scheduled for a week later, it was a Friday 2:30 to 6:30. They called the night before to confirm and give us the 2:30 window. I removed and disposed of my old appliances the night before. I waited all day and no one called or showed up. I called the delivery company after 7pm they said no one was coming because they ran out of time. I requested a follow up delivery to be dedicated for a specific time since it was their mistake. I didn't want to burn another day of work. They said no. I went back to the store to try to find a reasonable solution. They were polite and seemed sympathetic but told me they couldn't help. They also told me I was not able to pick the appliances up myself.
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June 2019 by Alan Kent Miller
TOO SLOW FOR SAME DAY PICKUP ONLINE ORDERS!
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June 2019 by Twisted Burgh
Used to be my favorite of the big box home improvement stores... every time I come in here lately I am preferring Lowe’s more and more
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June 2019 by Matthew U.
Stopped here because I had needed some masking tape and insulation strips for my AC. I had forgotten why I stopped going here when I lived in the area. Once inside it came back to me why I do not enjoy this location. First and foremost I had the configuration of the lot that this sits on. It gives you this feeling that the store is huge on the inside. Maybe it's the perspective that you see when you are driving from the mall to here, not sure what it is, but it's a bit misleading. Then there is the wreck that they call the parking lot. It is like nobody knows how to navigate this one. Plus add in the summer plant parking lot section and it's utter chaos. Then there is the inside. Expecting it to be a huge store, it is not. Compared to other big box hardware retailers, even other stores from this chain, this one is rather small and oddly organized, not in the good sense. As I mentioned, I was looking for two items in particular which should have made for an easy stop. NOPE. I searched and searched for the insulation strips for my AC forever. Thinking that it might be in the seasonal section just because in Pennsylvania we don't use AC year round. Welp after looking up and down every seasonal aisle multiple times and going outside, I couldn't find it. I figured it had to be elsewhere but who knows where. I moved onto the masking tape, I figured as I was looking for that I could ask any available associate along the was for the other item. Fat chance at that, I did not see anyone available. I headed in the direction of where adhesives would be thinking that tape might be there, nope again. Having bought paint at another location I remembered there was the blue painting tape in that section and just maybe other tapes might be there, YUP. I figured one thing out on my own. However I still hadn't found an associate. I find myself wandering the store looking for any available associate. When you do see one it usually at the other end of the store and you basically have to full sprint to get them. When I did get to talk to one, I was only told aisle 12. I don't work here, so to me aisle 12 might as well be a deserted island. There are many items in aisle 12, those many items reside on many shelves at different heights, those many heightened shelves have many sections. It took me a long time to find the insulation strips, but I did finally find them with very little help from an associate.
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May 2019 by Sara A.
I am in no way affiliated ith Home Depot, but save yourself aggravation, financial burden, and disappointment and chose them over Lowe's. Lowe's customer service is bottom of the barrel and pathetic. Read into the horror stories that company puts people through and take it serious. I have been very happy switching to Home Depot, and they have better deals anyways !
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February 2019 by Julie Upvall
Aston was awesome running the class