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April 2024 by Niambi Ra
I would NOT recommend this place for athletes, performers, or anyone in need of legitimate deep tissue or sports massage. The massage I was received was ineffective a bit of a waste of time. Also the “percussion therapy” they offer is just a theragun which you can purchase online. The woman at the front desk did not seem knowledgeable about massage or the facial services they offer. I would NOT return.
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April 2024 by A R
Had intro Swedish massage today.Will def be coming back!Nice clean, soothing atmosphere.Everyone was polite and very friendly.The rooms were clean. The massage table is heated. Absolutely LOVED my experience here!!!!Signed up for the membership which I think is a great deal.
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February 2024 by Aimee Curtright
Facials and massages are quite good, esp for the price with membership. Friendly staff, relaxing environment.
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February 2024 by Virginia Flaherty
Hand and Stone Massage Was excellent it's a super clean, comfortable and convenient spa ??♀️ and the room where I got my massage was so relaxing and the masseuse was A++ ! It was so great I decided to become a member and all my massages will only be $69/mth for an hour massage!!!!
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February 2024 by Paige Freshwater
Liz was amazing. She was so helpful and knew what she was doing. She was also very kind and knew what my sore muscles needed. My husband and I did a couples massage (I know, it rlly isn't that cringy tho) And we had a great time. I felt so relaxed and comfortable. Definitely would go back!
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November 2023 by Yvette Burns
The massage would have been a 5 had the massage person not used her elbows on my back. I ask for a step up from light not heavy massage. I'm 71 and not a lot of fat on my back so that was not relaxing. With the amount of information you are required to fill out prior to the actual massage I do not believe the information was viewed by the person that gave me the massage.
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October 2023 by K H
I arrived 15 min early for my 11:30am appt. Filled out paperwork, used the restroom then went into room. By that time it was 11;40am. Corrine asked if I wanted an all over massage. I told her yes. She said if she did that, it would be rushed and she would spend very little time in each area. She said she would have to end the session at 11:20am. I asked her if I was still paying for an hour massage and she said yes. Needless to say, I was not happy about that and she said she had another appt after me. As she said, she RUSHED through the entire massage rubbing and shifting so fast throughout the entire session that it was so unsettling and hardly the setting in which to relax, which was the purpose of the massage. When asked about talking, I said minimal to none, yet she proceeded to talk and share her training knowledge. Not really what I wanted to hear. Overall, this was a total waste of time and money. I was very, very disappointed. I'm very unhappy with this visit and will never visit again. Maybe other locations offer better customer service and actually listen to their clients as to what they want/need. Save your money and don't spend it at the East Liberty location.
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October 2023 by maria jose Bucao
Awful customer service. Condescending manager on duty.Please don't be fooled by "walk-ins welcome." The lady behind the counter said we only accept walk ins if we don't have anything booked on that day...of course businesses always have bookings. Ergo, you have to book in advance to be considered. False advertising.
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August 2023 by Cyndi
I had my first facial at Hand and Stone. Jonathan was amazing. He explained what he would be doing. Explained what the products were used for. It felt great and I had a serious glow when leaving. I will definitely be back!
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August 2023 by Xin Ma
I spent $85 in total on the facial with the intention of improving my skin condition, but the results were disappointing. The procedure left my skin feeling hurt, dry, and uncomfortably tight. Now I am having some skin rashes and it hurts even when I wash my face with water. Would not recommend it.
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June 2023 by Tina L.
I took my mom for her birthday and we loved it! The reviews were iffy but we had a great experience. We did the introductory rate for $70. And don’t forget to tip! The staff was amazing and friendly. They were detailed on the service and what to expect. My mom got a Swedish massage by Gretchen and she loved it! She had the right pressure and hit all the right spots. We were able to discuss what areas to focus more on and what will be done. The music and ambiance were great. It was clean as well. I got a facial done by Kyla. I mentioned it was my first time and she was so welcoming and informative. She gave great advice on skincare products and what I should be doing. She was so gentle on the face and was great. We will be returning customers soon! I suggest getting a membership if you plan to go once a month it’s worth it , rather than paying $120 for every service.
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May 2023 by Brianna Papp
Not impressed at all w the $100 facial I paid for. My skin feels dry and tight even though I just left. At some point, there was product in my eyes, mouth and nose. I get facials very regularly, and extractions every time- I’ve never had them hurt as badly as they did here. Also, he only did my nose and not the other spots on my face. Paid $15 extra for a “scalp massage” that lasted 3 minutes. Waste of money all around. Would never recommend
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March 2023 by Willow Kentzel
I got one of the best massages I’ve ever had with Gretchen. She was absolutely amazing and I enjoyed the entire experience. I highly recommend booking with her and the online booking makes it very simple. The two girls at the front desk were very sweet as well.
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February 2023 by Tayo Horn
My wife and I enjoyed the experience of this beautiful place when we walked for our appointment we felt the peacefulness. Serenity entered our minds, bodies, & souls while we were getting our service done. So much so liquid jewels caressed our cheeks in delight. We thank every staff member there for this enlightenment journey. Promise to be back again with our good vibes as well. Thank you Dana for your help, kind words, and blessings.
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November 2022 by Tyesha Scott
The massage felt rushed so much so the Masseuse didn’t even finish my leg massage then when I went to the front desk, and they asked how I liked it I told thme “it wasn’t the best” the front desk receptionist replied “well I could go somewhere else” HORRIBLE as a business owner I’d never tell a client that. Then had the nerve to ask did I want to reschedule. Hard pass won’t be referring anyone here again.
