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March 2024 by Kyla V.
If I could give this place 0 stars, I would. This is absolutely absurd. I scheduled an appointment for my short haired cat at 11:00 am and they said it would take 2-3 hours, and if he had bad behavior possibly more. I agreed and dropped him off, I then called two hours later just to check on him and see if they new about how much longer he would take. They then proceeded to tell me that they were VERY BUSY and that they had 18 appointments scheduled today and that they WERE NOT EVEN ABLE TO START HIM YET. This means that my poor little cat has been locked up in a small crate for AT LEAST two hours. I am not even sure if he has a litter box and water. I haven't even picked him up yet (because they haven't even started him and he will possibly take a few more hours), but when I do, I am going to check him out and make sure that they did anything at all. His appointment was supposed to include a bath, brush, facial, nail trimming, and possibly a colored tail. They said they may not be able to do the tail because of HOW BUSY they are. Honestly, I am fine if they don't do the tail, but for all of this trouble, he better be the best looking cat I have ever seen. Keep in mind, this treatment was not a cheap one either. It was around $130 including the tail coloring. In short, this place has no idea what they are doing and I definitely won't be returning. I will post an update when we get him back. UPDATE: After around 4 1/2 hours, we finally got our fur baby back home. He did look pretty good after we got him back though. He was not a fan of his bath, facial, or the drying process, but they said overall he did good. They had to use an alternate drying process, so he did come back a little wet. After we got in the car with him, he was shaking quite a bit, so I could tell that he was definitely stressed out the whole time. He got his tail colored pink, and they did a kind of messy job. The pink was slightly patchy on his tail, and a little dye also got around his bum and paw too, but I don't really care about that. I understand that it is hard to get a cat to sit still long enough to dye their tail, so they did a pretty good job with that. Overall, I think the experience was just to overwhelming for him, so I don't know if I would do it again. It also was an all day event which I did not expect. I raised the star rating up to 3 stars because the owner was very nice about everything and even gave us 15% off of our final bill. So I guess my final say is that it takes long, is expensive, and is stressful for the animal even if things do work out in the end.
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July 2023 by Caitlin S.
We love the Pet Salon. The staff are great and friendly and do such a great job with the grooming.
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April 2023 by Samantha W.
Took my dog to get groomed and this is what behind his ears looked like. They cut him!! Without notifying me. Called to speak with owner and never heard back. Would not recommend taking your dogs here.
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September 2021 by Veronica C.
I absolutely love the Pet Salon. I take my kitten every 4-6 weeks and he always comes out with a smile. He's never nervous or scared and is always wearing the cutest bandanas. I never worry about leaving him as I know he's in good hands. The work is top quality and he's always ready for pick up in less than 3 hours. The staff are polite, friendly and accommodating. I felt the need to leave a review as The reviews they have from 7-10 years ago are no longer applicable to the current staff. Bring your pet here. You won't regret it. This is my boy after bringing him home
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March 2021 by Autumn L.
I was very unhappy with the services that I received. The groomers did a very poor job on my dogs. I called to complain however the owner didn't care. I asked for a refund and I didn't get one. The owner said that he was going to call me back and never did. I will never take my dogs back to them again.
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March 2021 by Jay P.
Once I found the Pet Salon I never took my dog anywhere else for grooming. They are friendly, affordable and my boy always looked great when he left. I would highly recommend them if you are looking for a groomer for your dog.
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March 2020 by Jon-Paul R.
We have been taking our fur baby's to The Pet Salon for a long time and highly recommend them. First off, they always take their time to make sure that they find out precisely what services you want and how you would like your baby to look. Then, when you pick them up, if they missed anything, they take care of it right away. We love the report cards that they give that let you know how your baby did. They are consistent, loving, professional. On top of all of that, they are compassionate. Recently, we found out that one of our boys had cancer, which was terminal. On our next visit, we told the groomer, so she would know that he may be different. As she made notes in their system, we noticed that she had teared up, which showed to us that she loved him too. When we finally had to send him to the Rainbow Bridge, we called to cancel his next appointment. A few days later, we received a card can gift from the Salon, which brought light to our grief. We cannot give enough stars or thank the groomers and owners of The Pet Salon enough for all they do to help care for our fur babies.
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August 2019 by Theresa M.
I've been taking my dog here for the past two years and have never had any issues. They are the one place where she consistently looks good every time I bring her. The staff is always very friendly and they always are finished when they say they will be. I was shocked to see some bad reviews on here but I think whatever issues they might have had are no longer.
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October 2018 by Kathleen P.
Lisa was super sweet with my cat. Shes a bit skittish but they treated her wonderfully. I would recommend them to anyone. She smells wonderful the staff is wonderful
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August 2018 by Kristin D.
I was happy to find that they are grooming cats again. They didn't have a cat groomer for a few years so I had to go quite a bit further for my fur baby's annual grooming. I think they did a great job of doing what I asked; thinning my cat's mane out as well as trimming her nails, cleaning her ears, bathing, drying and brushing her as well as doing a "sanitary" trim. My cat's fur is so silky! The receptionist was very friendly and the time estimated for my cat's grooming time was spot on...just shy of 3 hours. They texted me promptly when she was finished, which was perfect. When I arrived, they had already applied the discount of 10% to my bill as mentioned upon my initial arrival and one of the gentleman came out to insure my cat's mane was the way I wanted it and offered to trim it down more if I preferred. I was pleased with the trimming, so we were on our way. They also provide "report cards" after the grooming session so I know how she did, which I appreciate. It's a cute little touch and let's me know if there's anything I should be concerned with regarding her fur, skin, ears, nails and so forth.
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June 2018 by Marla P.
THEY ABUSED MY DOG! DO NOT TAKE ANY ANIMAL THAT YOU LOVE HERE! My 22 pound Morkie was kept for 6 hours for his grooming appointment. All previous appointments (at this shop and others) have never exceeded 3 hours. My dog came home & immediately drank two bowls of water then slept next to his water bowl. I called the salon to ask if he was given water while he was there for 6 hours. Mike said they don't give dogs water unless an owner requests it for medical reasons. Mike was unapologetic and unconcerned. I asked why it took twice as many hours as usual to groom my dog. Mike first tried to deny that it was six hours. He said he was picked up at 2:50 p, when in fact the call wasn't placed telling me he's finished until 3:14 pm. Mike then changed his story and said it took that long because the salon was busy. I reminded Mike that my dog had an appointment and therefore shouldn't have been waiting for three hours. Their store policy promises that walk-ins are taken after appointments are finished. Mike said that the groomer we had is a perfectionist and takes a lot of time. I challenged Mike on that because my dog came home with chunks of fur that was missed on three different parts of his body. Mike said I could bring him back and they would take a look at it. I declined. I asked Mike to explain what those 6 hours looked like for my dog, considering that he came home with such excessive thirst and exhausted as he never had previously. Mike said he didn't have exact minutes of his time there. I told Mike that I had concerns that my dog was mistreated and/or neglected during his 6 hours based on his extreme thirst but also his demeanor upon getting home. My dog acted skittish and afraid, cowering any time we approach him. He was not the joyful, playful pup we dropped off. After 24 hours, he had yet to return to his usual happy, silly self. Mike said he didn't know what I was getting at. I asked him directly if my dog was handled roughly, was hurt in any way or experienced a trauma while there. Mike said he got a little rambunctious at the end while they cut his face and had to be restrained. My dog is a 22 pound Morkie. What is meant by "had to be restrained" ???? The grooming table with its cables, hooks, muzzle and leashes wasn't enough???? He's a lap dog who's been traumatized by cruel treatment by this groomer. This salon needs to be shut down.
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April 2018 by Detek A.
We have taken our dogs to the pet salon for 6+years but in the last year the quality of service has significantly went down. The last 5 cuts for our two dogs have never been consistent and have only gotten worse. When we raised concern after a chuck of flesh was taken out of one of our dogs ears, there was no apology or empathy, just a flat "well he was being fussy". Our toy poodle, we always specify how we want him cut and specifically say do not cut him like a Bijon with a big poofy head, they always cut him like a Bijon. Granted, Mike the owner or manager(not sure which) suggested we come back to talk about it and see what they could do to fix the cuts this time. I did not feel he was at all concerned about the issues we have had over the last year. We told him we will not be returning(after being a customer for over 6 years) He simply replied "ok, well I'm not going to argue with a customer". I was trying to give him polite feedback why we declined his offer to come back. For $140 the cuts should be what we want and consistent. Cutting our dogs ear is unacceptable and there was no care about it. He's a dog, he can be fussy, it is there job to treat them well and handle them well. I suggest looking elsewhere.
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August 2017 by Carri S.
Great ten of groomers, very courteous staff and efficient!!! Love the device here and the groomer did an amazing job again!!!
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August 2017 by Kathy D.
I have been bringing my 2 dogs here for years! We always had a great experience. It's expensive to get dogs groomed but that's a given. Highly recommend the place!
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September 2016 by Matt H.
I've taken my dog in here twice for a walk in nail clipping and each time was fine.
