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June 2023 by Ellen Kosicki
Terrible management. I was insulted by the pharmacy manager when I simply asked for compassion regarding my cancer medication and other life sustaining medicines I take. She indicated that there was some kind of record saying I was always combative with the employees there - her exact words! Unbelievable. Obviously false. I merely have pointed out poor service at times. About 20 years of medicine and I was “always combative”? When I identify her name I will somehow post it here again, even if cryptically.
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March 2023 by Kathryn F.
GROCERY DELIVERYI got hit with the 2023 Bubonic plague. Quarantined. So, I decided to try grocery delivery. First order: I'll make a beef stock broth will feed me for days. Well, I will say user error. I thought I ordered 3 leeks ... got 9, 1 lb of carrots ... got 1 carrot. It was funny. The delivery driver followed directions left everything at my door.Second order: Again, user error ... I thought I ordered 2 center cut pork chops .... got 2 family packs of center cut pork chops ... thought I ordered 4 lobster tails ... got four 4 packs. Again, delivery was great. All the refrigerated stuff was separate from non-refridgerated.In each order, I thought I ordered everything before I hit submit. Not. I put a note in each 2nd order to please add to 1st order. I got both orders in both deliveries. Thank you!If I regularly ordered, I am sure I would get better at it. In one week, I spent almost $400 on fresh meat, seafood, & vegetables. Everything delivered was the caliber/quality I would have personally selected. I am so glad this service was available when I needed it. The first place I visited when quarantine ended was Giant Eagle to pick up a prescription. I was so nice to be out and about.
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March 2023 by Kristen R.
good reliable grocery store around pittsburgh. you can find everything from pre-packaged food to frozen section to deli to fresh fruits and vegetables. overall, decent prices on most things. they are an extensive grocery store that also dabbled in vitamins, health and wellness, and seasonal items. they have had reduced hour since covid, so make sure to double check the hours before going
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March 2022 by Kimberly H.
I witnessed an young girl who was obviously the front end worker that oversees the cashiers talk down and insult an employee who obviously had mental challenges. She embrassed him in front of me. Told him to not close down his lane ever again! That was uncalled for and shameful. She isn't any better and probably makes 50 cents more than he does. The proper way was not to shame him in front of me, but to tell him in private in a more respectful manner. I feel awful for not speaking up. Next time I will.
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December 2021 by Lynn D.
Been going to this Giant Eagle for about 20 years. I'm a regular so am always greeted by staff. Store always has what I need. People in parking lot aren't always watching where they're going but you learn to watch out. Pharmacy has always been great. At most have to wait 15 min for a refill that I didn't call ahead for. Complaint: the aisles are narrow and they moved things around a lot about 5 years ago. They've stopped doing that since. Other complaint: there's often trash in parking lot. They do need to work on this.
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November 2021 by Violet MutasaMcfadden
Service was great
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August 2021 by Kimberly Dawn
I’ve been going to this pharmacy for a while and I have mixed feelings. My last experience though really took the cake. A few days ago I called to refill my script and the lady on the phone said it would be ready for me to pickup in an hour or two. Great! After an hour or so I get there and the man at the desk tells me I can’t pick up my refill for another three days….Such a waste of time and gas to drive out there for nothing. Why did the lady on the phone tell me it was okay to pick up in a few hours?!
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May 2021 by Kay W
I have mixed feelings about this pharmacy. They are conveniently located inside my local Giant Eagle and staff is usually very accommodating and pleasant. I always request a certain brand of medication and they always end up giving me the wrong brand and having to swap it out, every single time. It’s quite frustrating and time consuming and I’ve considered switching pharmacies because of this issue. What keeps me coming back is that the staff at this location is very kind and discounts your copays when there is an issue. It appears as though they have great staff but with a less than competent computer system that holds them back. If you’re filling something simple though, this is a great place to go. If you need a specific brand of medication, I would seek another pharmacy. Overall: it’s okay.
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May 2021 by Jessie Albright
I REALLY like Jamison G. from the pharmacy. For so many reasons!!
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April 2021 by Angela M.
Angry-talked to a pharmacy person, said my prescription would be ready in an hour. He even called me a few minutes later to ask a question about the quantity I wanted. When I got there a few hours later, they said they were out of stock. How hard is it to call me and tell me that before I make the trip? They did the same exact thing to my husband a few months ago. Very pitiful. Can't giant eagle hire people to do their jobs? It's not that hard to make a phone call. I complained to the manager, he was nice, but I could tell that he did not want to talk to those pharmacy people.
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April 2021 by Thomas Burk
better costumer service open deli till later and don't close deli when 4 or more people are in libe. Move credit card reader back. You are on top of the person behind you when you try to use it
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February 2021 by Jennifer F.
The curbside pickup is terrible. First time I tried it I waited 20 minutes for my order after arriving at scheduled time. Second time I paid with PayPal in the app and when I arrived was told "PayPal doesn't work" and I had to pay again. Also, every single item was inexplicably in its own plastic bag. Yep, 11 bags for 11 items. Third time I tried it they made ridiculous substitutions without my approval. It is a really terrible experience and really needs to be improved.
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December 2020 by Allison Pirollo
I hate this establishment more than anything in the entire world. I’ve been to other giant eagles and other grocery store chains, and this is by far the worst location in the world. The store layout is the most complicated setup I’ve ever seen. The aisles are so narrow and cluttered with pop up displays that take up more limited aisle spaces.
Today was the cherry on top, and the last straw for this location. The employees are either young high school/college kids that are lazy or old technology deficient people. I was given a printed out electronic gift card, and two employees tried to claim that you can’t use them in store because you “need the physical card” and how “hundreds” of these cards could be printed out and handed to hundreds of people. Which is not how gift cards works, nor how these work. They refused to enter the card/PIN number but told me I could use it online. The disclaimer on the gift card stated you could use it at any giant eagle chain locations, not limited to a specific store or online/in person.
These people were just lazy and incompetent.
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December 2020 by Allison Wolfe
I hate this establishment more than anything in the entire world. I’ve been to other giant eagles and other grocery store chains, and this is by far the worst location in the world. The store layout is the most complicated setup I’ve ever seen. The aisles are so narrow and cluttered with pop up displays that take up more limited aisle spaces.
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December 2020 by Tiffany Y.
I have visited this Giant Eagle a few times so far. This grocery store is not as large or nice-looking as most other locations, but it sells most of the products that I need. Today I did my regular grocery shopping. Organic fruits and vegetables were right near the entrance. A decent variety of canned and boxed goods, meats, fishes, dairy, baked goods, etcetera were throughout the store. The prices were typical. The deli worker and cashier said hello and thanks. The store was busy for the Christmas weekend, but parking outside was adequate, and only one person was ahead of me in the checkout line.