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January 2024 by laura packer
I hate to be the person to write a negative review, but it’s necessary. My boyfriend gifted me an appointment at this salon thinking it would be a high end service. Very opposite of that. We were ripped off $125 for a mediocre and lazy service. I’ll just make this easy with a list of points.
1. Upon arrival, Cheri - the owner and my service provider - wasn’t even in the salon. She didn’t even know my appointment was at 10am, the doors were locked.
2. The salon was pretty messy, which I can overlook if the service was good. It was not. So I won’t be overlooking that.
3. I received a scalp treatment, which is a pretty simple service… so for the cost Cheri was asking for you’d think she’d make sure to elevate it. She did not. She somewhat grazed my scalp in sections with a comb and then doused me with scalp solution. Which was dripping down my face at one point. Messy and sloppy work.
4. Her son who is a “junior stylist” and his friend who is “pursuing cosmetology school” were awkwardly lurking in the background of my whole appointment. They weren’t rude, just awkward and took away from creating a relaxing environment. Also received a very lazy and awkward hand and arm massage from her son. He used so much lotion and barely did anything. Had to force my way through awkward conversation with this kid while he awkwardly rubbed my hand. Again, nice kid just really weird to charge so much money for some kid in a bright orange hat with a head lamp on and work clothes to kind of sort of rub your hand with 10 pounds of lotion.
5. My shampoo was done by her “junior stylist” son. It was horrible. A stylist in training who’s working in a salon on real clients should be trained better. Bad technique and poor rinsing.
6. The blow dry. I requested a round brush blow out. Once via text and once in person. Cheri didn’t even grab a hair clip to section my hair which is necessary for a round brush blow out. She applied the product so sloppily and rough dried my hair. At the very end for the last few seconds she kind of touched my hair with a round brush. No technique to it though or effort to make my hair look nice. Just lazy.
All of this totaled up to $125. ONE HUNDRED AND TWENTY FIVE Dollars. I am also a licensed professional and have my own studio. I would truly pass away from embarrassment if I offered the service and level of professionalism that was offered by Cheri.
I texted and informed Cheri of my disappointment after thinking about it for a day or so. During the service I of course was polite and kind and left a cash tip - since I work for tips myself i am never cheap with that - and she only offered me $25 of a refund. She of coursed used my politeness during the service as a way to get out of offering me proper reimbursement.
Definitely would not recommend this place.
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January 2024 by Laura P.
I hate to be the person to write a negative review, but it's necessary. My boyfriend gifted me an appointment at this salon thinking it would be a high end service. Very opposite of that. We were ripped off $125 for a mediocre and lazy service. I'll just make this easy with a list of points. 1. Upon arrival, Cheri - the owner and my service provider - wasn't even in the salon. She didn't even know my appointment was at 10am, the doors were locked. 2. The salon was pretty messy, which I can overlook if the service was good. It was not. So I won't be overlooking that. 3. I received a scalp treatment, which is a pretty simple service... so for the cost Cheri was asking for you'd think she'd make sure to elevate it. She did not. She somewhat grazed my scalp in sections with a comb and then doused me with scalp solution. Which was dripping down my face at one point. Messy and sloppy work. 4. Her son who is a "junior stylist" and his friend who is "pursuing cosmetology school" were awkwardly lurking in the background of my whole appointment. They weren't rude, just awkward and took away from creating a relaxing environment. Also received a very lazy and awkward hand and arm massage from her son. He used so much lotion and barely did anything. Had to force my way through awkward conversation with this kid while he awkwardly rubbed my hand. Again, nice kid just really weird to charge so much money for some kid in a bright orange hat with a head lamp on and work clothes to kind of sort of rub your hand with 10 pounds of lotion. 5. My shampoo was done by her "junior stylist" son. It was horrible. A stylist in training who's working in a salon on real clients should be trained better. Bad technique and poor rinsing. 6. The blow dry. I requested a round brush blow out. Once via text and once in person. Cheri didn't even grab a hair clip to section my hair which is necessary for a round brush blow out. She applied the product so sloppily and rough dried my hair. At the very end for the last few seconds she kind of touched my hair with a round brush. No technique to it though or effort to make my hair look nice. Just lazy. All of this totaled up to $125. ONE HUNDRED AND TWENTY FIVE Dollars. I am also a licensed professional and have my own studio. I would truly pass away from embarrassment if I offered the service and level of professionalism that was offered by Cheri. I texted and informed Cheri of my disappointment after thinking about it for a day or so. During the service I of course was polite and kind and left a cash tip - since I work for tips myself i am never cheap with that - and she only offered me $25 of a refund. She of coursed used my politeness during the service as a way to get out of offering me proper reimbursement. Definitely would not recommend this place.
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January 2022 by Charlene P.
I wonder how one gets an appointment here. I called, but they don't seem to answer their own phone or return messages. I guess they don't want customers.
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June 2021 by L A S
Just watched an episode of Judge Judy where the defendant was "Cheri Gall"(owner of Fountain of Youth Spa). She basically took money for services she did not provide. The plaintiff won her case - and received the return of her $1100. Judge Judy called Cheri Gall - a "hustler"...and ruled that she must return ALL of the plaintiffs money. You should google this episode - it's quite shocking. I have never used this spa - and after watching that Judge Judy episode - I would not!
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June 2021 by Karen Ostrowski
Just saw Cheri on Judge Judy. Wow, dishonesty about what services she could provide, who was going to provide the services, and general info. The we site is misleading and doesn’t list staff members. Do not use this spa if you want licensed and experienced technicians or massage therapists. I can’t believe Cheri went on Judge Judy with this case she was never going to win.
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September 2020 by Megan Lloyd
Customer service is so horrible I couldn't even get in for service. After calling twice on different days and being told both times I'd get a call back I instead get a text (screenshot below). The convo went nowhere. I went to Massage Envy.
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September 2020 by Susan Shaw
I stopped outside this store today and knocked on the door to ask for directions. I don’t know if I unknowingly broke your social distancing protocol and I apologize if I did, but I was greeted by a man screaming at me across the room and through a door demanding I leave immediately. I tried once to explain that I just needed directions but the man continued yelling over me so I left. Again, if I broke your social distancing protocol I apologize but aggressively screaming at a stranger through a door is not an appropriate response. I understand that these are stressful times but going forward it would be much less alarming if a normal speaking volume would be used when speaking to strangers.
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October 2019 by Mayuri Mathapati
Excellent service
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February 2019 by Lucy P.
I have gotten my hair done at Aveda salons for years, all over the country. This place looks nice, but isn't reliable. Sporadic. Overpriced. My first visit, Cheri followed the recipe from my old salon. It looked gorgeous. She definitely is experienced. Then, I got a haircut on my second visit. It did not grow out well. My third visit, I came in for color retouch. I assumed she would follow the color recipe she used on my first visit, but she just winged it. It looked so bad, I had to come back in. Because the location is convenient, I tried to make another appointment, and I never heard back.
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August 2018 by Abbey Nilson
I had a great experience here. Cheri was very careful and looked at how my hair naturally fell and cut it accordingly. I was interested in getting bangs/fringe and Cheri recommended easing into it which was great advice and she gave me a great cut. Up until this point, I usually would walk out of a salon disappointed. Not here, I will definitely go back.
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August 2018 by Natalie Neal
Anthony Posteraro has been my hairdresser for 15yrs. He understands me and my hair and is very skilled at what he does. He is terrific and I totally appreciate him! Thank you Anthony💞
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August 2018 by angelica ocampo
I have been going to see Cheri for over a year and I couldn't be happier. She is the best hair professional I have met in a long time. She listens to what I want but also makes suggestions that I could not know and I have always been extremely pleased with the results. Plus she is very friendly and her salon has a great ambience, clean and with great music. I highly recommend it!!!
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August 2018 by Heather McCrory
I went here for an eyebrow tint with my friend. Cheri was so nice and welcoming and worked with us to make sure we were getting exactly what we wanted! I really enjoyed the experience and look forward to going back!💜
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August 2018 by Kristin Wagner
Cheri is amazing! Ask and you shall receive. Getting the haircut you want in a place that's stocked with the best products. Priceless!
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August 2018 by Leah Lamberton
Great experience!! Wonderful atmosphere and service :) Owner was extremely helpful and knowledgeable! I will definitely be coming back!
