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February 2024 by Erin Jackson
Had some car issues and no one around could help me except Firestone. Big Chuck helped and got me in and out. Definitely coming back.
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January 2024 by Chad Underkoffler
They fixed my tire when nobody else would even look at it! I will be returning in the spring to get 4 new tires. Fantastic service on a day I needed a win. Thanks, Big Chuck!
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January 2024 by Richard Lee
Reason being I took my car into Firestone Robinson township in Pittsburgh Pennsylvania I did not have any service lights on except for the tire light they kept my car for a whole week they put brakes rotors sensors tension belt struts brand new tires cost me $4,000 and now I have my vehicle with all the service lights on and they're telling me to take it to a Volkswagen dealership I don't feel that's responsibility to do so.. they had me pick the car up pay $4,000 in cash and all my service lights are still on now I'm on my way to Volkswagen dealership to find out what happened and I will be back in touch with Firestone corporate office to get this matter taken care of I should have never received my car back with all my service lights on they're saying they don't know what the problem is they should have took it to Volkswagen and found out what the problem was and then charged me $4,000
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January 2024 by Alisha
My technician Bill went above and beyond to assist me in getting my vehicle back on the road safely. He was highly knowledgeable about what was wrong and provided superb service.Kevin was friendly and knew how to properly advise the technician what was wrong with my vehicle.
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January 2024 by Dinh Tran
Front counter staffs are friendly and mechanics awesome.
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December 2023 by Francisco Rodríguez
They could find an unrelated issue and promptly communicate it to me. The price was reasonable.
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September 2023 by Alexa Pogrob
Please do not make the mistake I did; AVOID AT ALL COSTS. I am still dealing with issues resulting from this Firestone back in May 2023. I had my car towed here after it would not accelerate. After they had my car for about a week, I went to pick it up and paid almost 3k. I BROKE DOWN ON THE WAY HOME, AND IT NEEDED TO BE TOWED RIGHT BACK. At first, the store manager stated my car must have been in such bad shape that it broke down again, but then he later admitted that one of his mechanics made a mistake when fixing the car. I was put in a seriously dangerous situation. The store manager, Derek, admitted that they do not test drive their cars, except for around the parking lot. The best part was that when we went to pick up the car, all of my dashboard lights were still on. Derek and his team couldn't figure out how to get them off, and we had to leave the car there AGAIN. Additionally, they told me my battery tested bad and charged me for a new one. When I received my service breakdown with my tests, it said the battery was good. I confronted Derek about this and he was unwilling to reverse the charge, but when I went to get my car for the second time, the service manager did. I did end up getting a few hundred dollars off of the whole service after much back and forth with Derek. My car is still stalling about once a month, but I have no trust in this place so I won't go back there to get it checked out. I called corporate about this whole experience, but they never followed up. I would not describe this provider as trustworthy, kind, helpful, or knowledgeable. 0/10.
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September 2023 by Alexa W.
Please do not make the mistake I did; AVOID AT ALL COSTS. I am still dealing with issues resulting from this Firestone back in May 2023. I had my car towed here after it would not accelerate. After they had my car for about a week, I went to pick it up and paid almost 3k. I BROKE DOWN ON THE WAY HOME, AND IT NEEDED TO BE TOWED RIGHT BACK. At first, the store manager stated my car must have been in such bad shape that it broke down again, but then he later admitted that one of his mechanics made a mistake when fixing the car. I was put in a seriously dangerous situation. The store manager, Derek, admitted that they do not test drive their cars, except for around the parking lot. The best part was that when we went to pick up the car, all of my dashboard lights were still on. Derek and his team couldn't figure out how to get them off, and we had to leave the car there AGAIN. Additionally, they told me my battery tested bad and charged me for a new one. When I received my service breakdown with my tests, it said the battery was good. I confronted Derek about this and he was unwilling to reverse the charge, but when I went to get my car for the second time, the service manager did. I did end up getting a few hundred dollars off of the whole service after much back and forth with Derek. My car is still stalling about once a month, but I have no trust in this place so I won't go back there to get it checked out. I called corporate about this whole experience, but they never followed up. I would not describe this provider as trustworthy, kind, helpful, or knowledgeable. 0/10.
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September 2023 by Thomas Trautman
After a bad expirence with the moon Firestone I've avoided these places like the plague. I blew out a tire and the tow truck took me here. They were able to replace both tires for a decent price almost right away everyone was friendly and the service was great.
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July 2023 by William M.
They really try to work with you and get you road ready !! They are very knowledgeable and take time to show what needs to get your safe again .
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July 2023 by karl lyons
Kevin is rude and very unprofessional. Tried to call to ask questions after service would just yep than hung up on me.When called right back nobody would answer the phone. They just throw parts at the car and it didn't fix the problem said it needs to go to the dealership. Refused to give that information to the warranty company. Left greasy hand prints, on the hood front bumper, also didn't clean up the coolant they spilled in the engine bay, so now it smells like coolant when you drive. Not a good place to take your car unless you like to waste money and have them just throw parts at it. Why do the chage to look at and tell u what's wrong when they just guessSay away and avoid Kevin rude and unprofessionalService: Auto engine diagnostic
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July 2023 by Kathleen Amos
Honestly, We had a great experience! They were friendly, didn’t make me wait long at all. I was in an out pretty quickly. I was very thankful because I was in a bit of a hurry. We take all five of our cars there to be inspected and they’re really good about getting us in and out so I thank them and I love, the manager he’s always willing to help out ! Thanks Fellas!K. Amos
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March 2023 by J Chavers
I've tried twice now to get them to help me with tire issues. The first time, they wouldn't because I "didn't buy the parts (TPMS Sensors) from them", and the 2nd time, they told me that they're not able to work on the OEM tires for my truck because they don't have a machine that will do them. What kind of tire shop can't work on OEM tires?
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March 2023 by Rachel Nicotra
these guys are a class act. always go above and beyond with everything they do. never have i had a bad experience here.Services: Air conditioning
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February 2023 by Robert Baker III
Actually open on Christmas Eve and were able to get a tire close enough to the correct size on my old 2001 Chevy S-10 so we weren't stranded out of town.
