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January 2024 by Rich Caminiti
I had to go to Firestone today to get my right rear tire fixed. It had a slow leak and being I have an account with Firestone, I figured I'd get this done.Unfortunately, my tires are/were nine years old and needed to be replaced. (The treads were in fantastic shape, just the sidewalls goin)The gentleman there helped me out profusely! He was a delight to work with and made an unfortunate experience much easier to deal with.All in all, the staff was extremely helpful and professional. New tires all around were installed and a wheel alignment done. I truly would recommend them to anyone.However, as I always say, take this with a grain of salt and your mileage may vary!
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January 2024 by Melissa Maffeo
It took a long time, longer than I expected but I'm their defense the previous tires were the wing size and hard to get off. I just wish they would have let me know before they got into it how long I would be waiting, they also did not put a cap on one of my new tires. Also the price per tire was less than where i was going to go and then when I got the bill at the end the total price was over 100 more than the total price of somewhere else i was going to go. If I would have known that, I may have made a different decision. . That felt real messed up. I have a single income household it's just me, and that 100 plus makes a big difference in my credit card.
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January 2024 by MockingjayYT
Multiple visits often required to fix 1 problem. Incompetent mechanics. Stay away! Forgot to tighten master cylinder and was leaking brake fluid because of it. Also messed up a simple oil change. And no, I don't require further assistance so your reply is meaningless, I do not trust you guys and will never bring my vehicle here again!
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January 2024 by paul kirkwoood
I keep saying this will be my last visit but my Fleet service is here. See a lot of turnover in staff and management. Your online scheduler should know if there isn't a tech to do inspections. Matt the newer manager is someone you need to support in trying to fix this location. He did what he could do to help the situation but when people don't show for work, you need to help them. I am in the people business and I can tell you just from watching over the years there, who the problem is. There is a bad egg there that causes the turnover and work ethic. Would be a shame if you lose Matt due to Firestone not supporting with techs. Seems to need a different approach to staffing for techs to sustain business. I just don't know how you keep this place open as is.
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December 2023 by Kaleb O.
For Apple Maps users like myself, this is a great shop. Google has about 200 reviews and this Firestone is rated 4 stars. I came in to get my brake fluid exchanged and they did a great job and helped sort out some other issues. Hopefully the low rating on Apple (all of which are years and years ago) doesn't dissuade you from taking your car maintenance elsewhere!
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December 2023 by Bob Grace
Do not go to Firestone unless you are a glutton for punishment. I had the worst experience of my life with them. I caught them skipping a step and not putting new grommets on my tpms sensors.I left only to come back tens minutes later with two flat rear tires becausemy tpms sensors were cracked. Next problem Is my sensors weren't programmed correctly. So I had to return again. The next day I felt a shake in my tires and stopped at Discount tires in Wes mifflin where the confirmed my suspicions. . So keep your free oil change because I will never be back.
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November 2023 by Robert Guziak
Made an appointment online for Tuesday and specified tires. When I got there they only had the entry level tires. Ordered the right tires for Thursday. On Thursday had the tires installed. They installed the wrong entry level tires. Before, when they called, they said I needed an alignment and full brake fluid replacement. I had the car aligned 3 weeks before and had all fluid serviced the previous week at the dealer. Stay away.
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November 2023 by Angelea Mccullough
Made an appointment for an oil change didn't get out of there until 1 hour later. Early for my appointment mind you. First time using them as a card holder I leave with my need oil change light still on. What was supposed to be a 29.99 oil change somehow cost me 54.00 smh very disappointed. Their excuse as to why my wait was so long was they are short staffed and they had to write ppl up. Chris finally did my oil change claims he discounted me 30 bucks for the oil change not knowing I'm a member and it's my promotion smh I will try the route 30 location and that's it lol no 3rd chances card holder or not!
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October 2023 by Michelle C
They were helpful and knowledgeable!! The prices are fair and the guys that work here have great personalities. Will definitely go back.
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September 2023 by Tom Merriman
This place is shady af.Took my car for the 9.99 inspection before I could get the state inspection since i didn't have the registration in PA yet.Come back to me and say you need struts,ball joints,tie rod ends so we'll order them. Had third party extended warranty through Silverrock which Firestone is a national participator. Silverrock asked for a few pics of the worn parts. That's when the fun began. Run around after runaround. Talked to the manager,we'll take the pics tomorrow.Didnt do it.Took the car to the Bethel Park store to get 4 wheel alignment and asked them to check suspension which they'd do while doing the alignment.Everything perfect. After I said what the Route 51 store said was told if anything was bad I'd tell you because we make money on the Silverrock warranty work. Three weeks later go in for state,everything still good. Asked to make sure and was told if we pass it with any of those parts bad it could be a risk and put us under liability if you'd have an accident. Few months later Catalytic converter went, had the code read by a friend,took it down,Bethel Park store verified,called Silverrock, given immediate appreciation and part was ordered before I left the shop. If you are close to both stores use this as a cautionary tale. If I wouldn't have had the 3rd party insurance they would have done and charged me for a couple grand of unnecessary work.
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August 2023 by Amanda Ash
Kam, Lance, and the entire team are phenomenal!! I would highly recommend taking your vehicle here for trusted, great work!!Service: Tires
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July 2023 by Haylee Cherep
Went in to get my headlight fixed after it burnt out and there was no clip. they replaced the clip super quick! kamryn the manager, rich and i think his name was kevin were all amazing! thanks guys.
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July 2023 by Ice Kirby
Took the car for oil change, when I went to pick it up, the battery was dead, asked what happened they didn't know, jump started the car. The following day noticed a some oil on my drive way, called them up, took the car back, originally the technician said it was water, asked him to pls check, then he came back and said oh they forgot to put the washer, thats why it was leaking..hit or miss always get good service but this time was bad..now I have to clean my driveway...
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July 2023 by Michael Hackworth
I came in the day of on a Saturday and they were able to take care of me. Great people and great service. I would come here all the time for car trouble if I lived in the area.
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July 2023 by Jaymee Castro
Kamryn the manager at Firestone was incredible! We needed 2 new tires and he squeezed us in on a Sunday end of day! We can't thank him enough! Great customer service and price!