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August 2024 by Kate The Great
Absolutely overcharges you! Wanted to put a laptop in a 17x17x7 box at $20 vs a 16 by 16 by 16 box for $13.49 if packed correctly the larger are box would provide more protection not less. Refused to ship unless I paid for a bigger box. What a waste! Go to a different service.
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June 2024 by Jemi Subscribe
The workers are too involved with jobs behind the counter to assist walk-in customers. The print & copy quality from machine to machine differs giving bad quality but you still have to pay.
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June 2024 by Mariusz Ligocki
Slow and rude
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June 2024 by Megan Venglik
Patrick was great! I was in and out, he even reprinted my label as I emailed it to the store email when I was there. Very generous customer support when I go in! Thank you so much Fed Ex!
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June 2024 by AJ Knott
I hate the new set up now. They have changed it so you go in, print your own label, and put the box in rather smallish drop box. Which is fine, except for if you don't have a barcode or QR code that generates a label your stuck. And now the employees offer very little assistance cause it's DIY basically. You used to be able to go in there with an address and they would help you get your package whee it needed to go. Now it's no label, no.service.
UPDATE: I've been back twice for returns. Both of the guys were nice and printed my -$#+* % level which means it was just the one woman who was completely unhelpful. I think her name is Leslie so don't ask Leslie for a darn thing b/c she will not help you. I'd prob change my review to 3/4 stars
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March 2024 by Claudia U
4 stars because the printing via wifi was suppperrr duper slow. It took forever!!
Thankfully, Seraiah helped me by having me email my document to her and she printed it herself. I really appreciated that. Keep doing good! Great customer service.
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March 2024 by Danny U
4 stars because the printing via wifi was suppperrr duper slow. It took forever!!Thankfully, Seraiah helped me by having me email my document to her and she printed it herself. I really appreciated that. Keep doing good! Great customer service.
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January 2024 by Victoria Huwar
The store manager, Paul, is always super helpful and pleasant. Even if there is a line it usually moves quickly.
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December 2023 by Regina Slepak
Nice guys here usually. However, young african-american kid was really unfriendly, plus he was in his personal phone all the time at the counter, even while handling the package. This is bad customer service!
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December 2023 by Weenah Hassan
Overly sensitive workers!!
Only asking to help returning a package that was overly heavy for me to bring in on my own (80lbs)
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December 2023 by Jermaine Wynn
Employees were rude and seemed like they didn’t want to be there. Got an attitude simply from me asking for assistance.
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December 2023 by Beau Shaffer
Super helpful
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September 2023 by Gloria Falconi
They had me on the phone for 18min and then hang up!
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August 2023 by Hera B
Avoid this location, the employees will be rude and make you uncomfortable. I wont be returning
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August 2023 by Jackie Roth
Roy and Isaac were patient and so so helpful. Thank you!
