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September 2024 by Dee-Dee Williams
Worst utility company I’ve ever used!!! Over the years they get worse and worse! Never willing to help never understanding!!! HORRIBLE!!!!
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September 2024 by Shannette Mellix
Service is terrible....been on hold 4 hours..still waiting
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September 2024 by arash
Understafffed.
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September 2024 by Josh Leroux
Still waiting!!! This grid is well maintained, but their customer service is terrible. Love my solar company, never had to wait more than a few rings for them to answer.
Update: they might have beaten me, my patience is about up
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September 2024 by Alexander Gutierrez
All started ok untill bills sky rocket for no reason. 3 hour wait time on the phone with them!
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September 2024 by Amit Kumar
Extremely terrible customer service. Minimum wait times are 1.5 to 2 hours on phone and no call backs despite choosing the option. Frequent over billing. No formal complaint options on website or app. No email provided for that purpose. Duplicate billing for a cycle already paid for. No details of service dates for the charges on the bill. This company should not be allowed to exist.
Please try calling the business line. Might work. I think they only have one person in the office taking care of everyone.
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September 2024 by Amanda D
Disappointed in poor service. I moved units and my bill quadrupled due to FOREIGN LOAD. Per DLC web, 100% of that bill should go to the building owner until fixed and verified by DLC. I've tried to file their online energy theft form, it doesn't work. I've emailed multiple times with no response. I finally got a rep on the phone after waiting 2.5hrs & she didn't seem to have a clue & said the business dept would be calling me. It's been 1.5wks with no call back.
That rep did inform me that DLC has not been out to inspect any of the rewiring and meter tinkering that the owners electrician has been doing. Which of course the owner claims otherwise. Ugh.
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September 2024 by Chester Arthur
32 minutes on hold two ask two questions. If these morons actually cared about the work they did they'd do better. This is absolutely the pinnacle of bureaucratic nonsense.
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September 2024 by 최유나
During the application process, this company made two mistakes and I had to go without electricity for a week. There is no compensation or quick processing. Worst company I've ever seen
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August 2024 by Boris Mesits
Customer service call wastes my time with irrelevant promotions. Website didn't work when I needed to cancel service.
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August 2024 by Isis Duncan
I've called 3 different times in the past week, all varying wait times (anywhere from 5 minutes to half an hour) and NOTHING. I need to transfer service and the only way I can do so is via phone (as directed by the online tool). Didn't use to be this bad, usually I get answered fairly quickly in the queue. :(
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August 2024 by Franklin Carpio
They are the ABSOLUTE worst.
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August 2024 by Molly Kilbourne
I wish I had the option to give 0 stars. This has to be the worst company mankind has ever created. Exaggeration? I don't care. They take advantage of people at every possible corner. With outtages almost every month, zero customer service, and the absolute most difficult website/app, I lose 10 years of my life everytime I have to do anything with my account. Autopay doesn't actually work and all of a sudden you'll have a bill for two months worth of electricity with ridiculous fees on top of that. You can never get ahold of an actual human being when you need help. It's truly outrageous. I have to reset my password everytime I need to log in because they hired a caveman to create their online portals. I may as well send them a letter by pony express because theres no other way to get ahold of them. Their costs make no sense, all they want to do is take peoples money. If you have the option not to use this company I implore you to do so.
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August 2024 by Tony DiTullio
1 star is too high. Just moved into my place and i get a bill saying i owe $600. There is no possible way for me to get a hold of anyone through calling and the other options they give to check my bill online are absolutely useless. Sometimes it says the wait time is 3 hours sometimes they just send me to hold with no estimate and i’m sitting there for hours. Not once have i ever actually been able to talk to a human. Beyond ridiculous. i’ve lived in pittsburgh for about 4 years now and have had nothing but problems with this company and their useless customer service.
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August 2024 by Katalin Reimann
DLC Rebate Program - don't be fooled and don't waist your time. After 10 months, multiple call and 3 proof letters I was approved for the Rebate program and "awarded" with a ONE time re-ember cement. I will fully charge my electric car on a Tesla charging station during my work hours and pay less.
