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November 2023 by Dennis Underwood
Good prices and good service
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August 2023 by T K
Great service. Very knowledgeable and friendly when installing a new dishwasher. Would recommend.
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August 2023 by Linda C.
What an experience! The microwave was never installed because of the ceramic tile. I said that he could break the tile, but he refused, even if I signed something for him. The dishwasher was installed but bent (they are sending a new front panel). The 2nd truck was over 2 hours late. Only 2 of 4 appliance were on the truck. The dryer was smashed and took 2 weeks to get a new one. The installers (Bill&Caesar) broke my old dryer, so I was without one for the 2 weeks I waited. They claimed the old dryer was broken or the GFI was broken (neither was the case). They disconnected the dryer shut off that I just paid $175 to install. The washer was dented, but I accepted it. Then it malfunctioned spewing brown rust on my clothes. They (Bill&Caesar) broke the water line to the frig, so I did not get the ice maker installed. Weeks later Chris & Jaron showed up and redeemed Dormont Appliance. They hooked up the broken line for the ice maker, reinstalled the gas shut off and fixed the dryer vent correctly. They installed a new washer. Thank goodness Dormont sent Chris and Jaron. They even offered to install the microwave that the installer would not install the first time. GE is sending someone to install a new front dishwasher panel. I am hoping I do not need new appliances for a long, long time. If I do, I will ask for Chris and Jaron to be my installers.
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February 2023 by Jim Darcy
We needed a new washer and dryer. My wife and I went to multiple stores and did some online research to figure out what we needed and get some price points. We stopped by Dormont appliance and met our salesperson Wayne. He was very knowledgeable and friendly. After speaking with him and going over a few things we were told by other stores salesman about some products, it was a clear we found the store where we wanted to spend our money. They had the best overall price for the washer and dryer we bought. Easy no pressure purchase, and easy quick delivery! Definitely top of our list for any future appliance purchases! We went with the GE Profile Washer (PTW700BST0WS) and Dryer (PTD70GBST0WS)Set! So far they are working Great! Thanks to Dormont Appliance and Wayne for a great experience!
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January 2023 by Joel King
Purchased GE Monogram appliances for a kitchen renovation - could not be more disappointed with both the appliance quality (still warranty repairs outstanding 6+ months after delivery) and Dormont's service.Delivery was well below expectations - the team only showed up with part of the order on the first attempt, did not deliver fridge and didn't have enough manpower to move range. On second attempt, fridge was delivered but left boxed. Days later, we discovered the fridge was damaged in the warehouse (something very heavy dropped on top of). Dormont could only pickup the damaged fridge 5-wks after that and replacement fridge was 3 months out for GE delivery. Dormont would not schedule delivery of replacement until new fridge was in the Dormont warehouse, no exceptions made because they had "big builder projects taking all the delivery spots". All-in-all resulted in over a 5-month delay to my 2-month renovation project.On top of this, two other pieces are faulty. The range hood motor seized within 2-wks of being in use and the range griddle does not keep temperature, e.g. goes cold half way through a cook. Dormont contracted with Bridgeville appliance to troubleshoot & repair. Took 6-wks to get on Bridgeville's schedule for first visit, 3-wks for replacement parts and now 4-wks for them to schedule a return visit for actual repair. I had no say in the repair company and worry about the quality of their workmanship, aside from their timeliness.I worked with Wayne at Dormont appliance. He had very little sense of urgency and did the minimum when I asked him to help expedite across the many issues we had. Required multiple calls and follow-ups. Hands-down the worst customer service I have experienced from a retail store in many years.WOULD NOT RECOMMEND.
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January 2023 by Benjamin Rosenthal
Wayne was extremely helpful when I was shopping for a new range! I'll be back when it's time to shop for my next appliance.
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January 2023 by Joel K.
Purchased GE Monogram appliances for a kitchen renovation - could not be more disappointed with both the appliance quality (still warranty repairs outstanding 6+ months after delivery) and Dormont's service. Delivery was well below expectations - the team only showed up with part of the order on the first attempt, did not deliver fridge and didn't have enough manpower to move range. On second attempt, fridge was delivered but left boxed. Days later, we discovered the fridge was damaged in the warehouse (something very heavy dropped on top of). Dormont could only pickup the damaged fridge 5-wks after that and replacement fridge was 3 months out for GE delivery. Dormont would not schedule delivery of replacement until new fridge was in the Dormont warehouse, no exceptions made because they had "big builder projects taking all the delivery spots". All-in-all resulted in over a 5-month delay to my 2-month renovation project. On top of this, two other pieces are faulty. The range hood motor seized within 2-wks of being in use and the range griddle does not keep temperature, e.g. goes cold half way through a cook. Dormont contracted with Bridgeville appliance to troubleshoot & repair. Took 6-wks to get on Bridgeville's schedule for first visit, 3-wks for replacement parts and now 4-wks for them to schedule a return visit for actual repair. I had no say in the repair company and worry about the quality of their workmanship, aside from their timeliness. I worked with Wayne at Dormont appliance. He had very little sense of urgency and did the minimum when I asked him to help expedite across the many issues we had. Required multiple calls and follow-ups. Hands-down the worst customer service I have experienced from a retail store in many years. WOULD NOT RECOMMEND.
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December 2022 by Gary Jenkins
Clint & Conner delivered my range yesterday, and I couldn't have asked for two nicer guys. They were kind and courteous.Even though I was their last stop of the day, they took all the time I needed to show me how to use my new oven. Especially important since I am cooking dinner for my whole family on Xmas.
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November 2022 by Janice Bower
Clint and Chris delivered my new dryer today. Best delivery guys and great personalities. Made everything easy. Thanks
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October 2022 by John “VO” Colella
No games, just went up there talk to Tom told him which dishwasher I wanted he booked it, 3 days later i had my new dishwasher. A gentleman by the name of Clint delivered it he gave me some good tips on installing it which really helped. 1st class operation from the time I bought it to the time that was delivered to my home.
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June 2022 by Jeanette Gannon
Terrific experience with Dormont Appliance. Wayne has helped us make great purchases and is so responsive. Chris and Clint were terrific and professional in my home delivering and setting up/installing my refrigerator. Super service all the way around. Jen
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June 2022 by Paul E Towhey Jr
We had a great delivery experience from Chris and Clint. We had a refrigerator delivered but it wouldn't fit through the inner doors of the house. The weather wouldn't allow them to bring it through the backyard, so we had to reschedule. When we were finally able to have the fridge delivered, Chris and Clint did a great job removing the old one, including the removal of all the handles or doors, and getting the new one in. They weren't there long and were very neat and friendly.
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June 2022 by Keith Sachko
Great experience with Dormont Appliance. Wayne was fantastic in helping us select the perfect fridge. It was delivered today by Clint and Chris and they were amazing. Fast and efficient, I would highly recommend Dormant Appliance, Wayne, Clint and Chris were all amazing and so helpful!!!
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May 2022 by Jenna & Jenree Collection
I spoke with Jim, who immediately helped me find the right refrigerator for my home! He was kind and assured us that we could receive it this week. Clint & Chris brought the refrigerator to us on time, and hauled our old one away. They even showed up in a rain storm! They were friendly and efficient. Thank you so much! I highly recommend dormont appliance!
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May 2022 by Susan Grossberger
Our new LG refrigerator was just delivered. Our previous fridge died on Sunday pm and on Monday I went to 5 different stores. The big box stores only had 1 model that would fit in our house which I did not like. I spoke with Wayne at the store who patiently looked through all of their inventory and found a fridge that met out needs. He was able to get it delivered by Thursday. Caesar and Bill delivered it exactly as promised on Thursday. They were both very professional in their manner, work ethic and very polite. If you ever have to buy an appliance site unseen, you can trust Dormant Appliance. This is our 3rd experience with them and it has always been a positive one!
