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May 2024 by Sherdina HarrisonReed
I've been doing my business for 10 yrs.or more with Citizens bank and enjoy the conversations and kindness of All the associates involved with this Bank....s.p.harrison-reed
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April 2024 by Gail N.
I have both private and professional accounts here. My experience over many years now has been the tellers and personal bankers do all they can to ensure the financial transaction is accurate and complete to your satisfaction. I find when you treat someone servicing you with kindness, you will receive back, perhaps over time, the interaction you prefer. This is a busy location sometimes due to other former locations no longer offering personal banking. Diloja, Darienne, Asia and the new branch manager have been helpful and see that any need I have is met completely no matter how busy they get. I am so happy not to just be pointed to the ATM and told to just use that as other branches have done in the past. As a senior, I am "old school" and appreciate the personal interaction with this welcoming team.
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February 2024 by Tinas Three
At this point there hiring anyone!! The lady that was sitting at the desk ?? I’m moving my business account and personal account!!!! Over
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December 2022 by DeShell Stubbs
They work when they want to work. Atm there is something aways wrong with it
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November 2022 by Strawberri Yumyum
I always had an enjoyable visit. Very friendly and professional.
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October 2022 by Mr. Mutou
Tried to call to get them to email my bank information to me so I could set up my uber payment, not only did they outsource me and hang up on me multiple times, the manager also hung up on me. Most ignorant and unprofessional people I have met in a long time??.
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August 2022 by Rockman Solo
Absolutely terrible. Not just the branch but Citizens as a whole. I have made FIVE (5) attempts now to change my address.The first attempt was on the phone. Change didn't take at all. Second was on the phone. Got the address wrong. Tried once in plum borough and they refused to give me paperwork for my change of address and the address was wrong. This place was my fourth (4) attempt they printed my bank statement refused to mail it and STILL got the address wrong!I don't usually get this upset but is this the standard for society now? I'm going to have to miss work over this and to say I am fed up is to say the ocean is damp. It's ONE LINE of text, how hard can it be?I will never, ever recommend any Citizens to anyone. Ever.
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July 2022 by Thomas Deem
Absolutely terrible. Not just the branch but Citizens as a whole. I have made FIVE (5) attempts now to change my address.The first attempt was on the phone. Change didn't take at all. Second was on the phone. Got the address wrong. Tried once in plum borough and they refused to give me paperwork for my change of address and the address was wrong. This place was my fourth (4) attempt they printed my bank statement refused to mail it and STILL got the address wrong!I don't usually get this upset but is this the standard for society now? I'm going to have to miss work over this and to say I am fed up is to say the ocean is damp. It's ONE LINE of text, how hard can it be?I will never, ever recommend any Citizens to anyone. Ever.
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December 2020 by Dilojah Brown
The only branch that has stayed opened and convenient through the pandemic.
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August 2018 by Robert N.
So sloooooooooow. Everyone has a problem. Tooooo much talking to customers. 35 minutes to deposit a check. This is EVERYTIME I go to this bank.
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October 2017 by Helen Knopp
People are very friendly & employees are too
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July 2012 by Rosemarie U.
This Citizens Bank Branch is the worst. The management is rude, apathetic towards their customers and don't know the first thing about customer service. Giant Eagle does a great diservice to their customers by partnering with such a poorly run service. Do not do business with Citizens Bank in general if you don't want to lose money rather than effectively managing or making a few pennies. It won't happen here. You will lose your hard earned money through their many fees. Don't think they know the meaning of customer service but more importantly, they don't care either. Eventually, it will catch up to them - hopefully sooner rather than later.
