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July 2023 by Sheila Conway
Do not use this bank’s online schedule system. I scheduled an appointment days in advance and received an email confirmation. Went for appointment today and was told yes we see your appointment but it is with manager and he does not work Saturdays. No apologies no solutions.
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April 2023 by Yusuf Yonucu
If you plan on opening a bank account, Ilario is the banker you want to work with. He’s knowledgeable, friendly, and very helpful. He made me feel very welcome and made the process quick and easy. He said to come back anytime I have any questions or need help with anything and that makes me know he’s trustworthy and will be available.
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September 2022 by Dave McKeown
Too busy to answer a phone call regarding closing an unneeded checking account. Multiple attempts, over multiple days, multiple times per day. Phone rings for a couple of minutes each time and the hangs up.
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September 2022 by Carol W.
So Citizens abruptly closed my bill pay ability and I have NO IDEA WHY despite a trip to the bank and two phone calls in which NO ONE CAME TO THE PHONE! No wonder this place gets such poor reviews!!! So glad I found another bank!!
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April 2022 by Tom B
2nd bad experience- when you unfreeze a locked debit card it will not work for awhile. Totally useless. First bad experience- I had a horrible experience with Citizens customer service. My debit card was canceled for the 2nd time in 2 years for no reason and without notice. I spent one hour and forty minutes on the phone. I was transferred over and over and then the call was disconnected. Good luck trying to talk to someone.
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May 2021 by M D.
So I have been a Citizen account holder when it was Mellon Bank. This branch is not at fault. But I can't seem to talk to anybody that can help. The story is that I belong to a club that was closed for covid. When it was reopened I used my card for the first time on their Mac machine. The following day I also went up. When I got there the bartender told me that my account was possible fraudulent and that the Mac machine guy told him that. The last time I checked it that was classified information that nobody should have access to know. If that wasn't bad enough I went to go get some beverages at a Pax and Dogz. When I went to cash out. The cashier pushed my chip on to an Apple pay. And my account information was available to the clerk at the register. Which he told me clearly what it was. This was confusing to me! And as far as I'm concerned should never happen. I want to know how this is possible and why there is no explanation and why I'm redirected to customer service when I'm clearly being robbed? I was patient and nice and all I was told was that I have to go back on Tuesday!? Lol but not funny. It is ridiculous. The reason for this is because the statement that I received from citizens. Was $3 per service charge when they clearly say $2.50 for the service on the machine that I used. But the biggest problem I have is how the heck does this happen? How do you complete strangers know about my banking information before I did.? And why can't I get anybody on the phone for this super emergency when it's almost $2,600 or more that I did not make. not to mention being charged $3 when the Mac machine said $2.50.??
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April 2021 by Andrew Impellitteri
Nice looking and has a good location. Not as nice as the Oakland citizens though
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January 2021 by Emily Ebling
Encountered an employee with her face mask down, seemed to realize a bit too late that she shouldn’t be doing that in a public, indoor space.
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November 2020 by A E
Poor Bank...most of the time they don't have enough hundreds to exchange.. after covid-19, they refuse to exchange twenties to hundreds unless you deposit and withdraw!Stupid and complicated rules!Bad customer service!
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November 2019 by Ben M.
Incompetent. After waiting for a rep to see me, ordered checks at branch, waited. Never showed up. Called national hotline. They never ordered them. So now I'm waiting even longer. And they're charging me for this service?
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July 2019 by Bosh B Sala
Nice friendly staff .., love all ...11 year customer.... thank you
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March 2019 by It is me
Very friendly staff! Best customer experience in Squirrel hill ♡
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September 2018 by Zack Poll
They have stolen money from my account and are refusing to return it, not the first time they have taken my money but the first time they are not giving it back. Scumbag organization
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June 2018 by Laura Bennett
Also known as the 'round building on the corner', this Citizens branch in Squirrel Hill has Teller, Louella, who treats people who have Intellectual Disabilities with patience kindness, dignity and respect.
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October 2017 by Karie P.
Terrible customer service! Never recommend this bank!!! They lie to customers, steal your money