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April 2024 by Mike Abrahams
A little over a week ago, I experienced terrible service at this store location and learned they don't know everything. I purchased a new i-phone. I upgraded from a 6-year old XR to the 15. The old XR was at max storage capacity, so l was unable to transfer data phone to phone at home. It was supposed to be an easy set up.So, I went back to Apple and asked for help setting up my new phone. I was there a bit over an hour and talked to 3 technicians plus a female manager was called over. The technician was very rude and chastised me for almost exceeding my 128 storage capacity on my XR: They said I'd have to delete a ton of videos/pics from my old phone, then back everything up, then attempt a transfer. Since it was at max storage capacity, they anticipated 6-8 hours or all day and best to do it at home and come back when my old phone had been backed up, if I still had trouble moving the data over to the new phone. I was so excited to get a new phone and here, none of the Apple people could help me get it set up, it was so disheartening. As I was walking out of themall, I remembered AT&T was my carrier. I decided to stop in at AT&T (also in SHV) and asked one of the guys for help. I relayed my problem and the sales guy shook his head at what I told them the Apple people told me. He took a quick glance at my phone settings and other than the storage max alert, saw nothing unusual. He then started the phone to phone transfer and it said that it would be done in an hour, no deletion of photos/vids necessary. I walked around the mall for a bit to kill time and sure enough, when I returned an hour later, all my photos/ videos from my old phone and all other data had successfully transferred over! I'm not sure if the Apple Store has a WiFi connection problem or what, but they were of no help to me that day! So thank God for the guys at the AT&T store! Apple wanted me unnecessarily delete information from my old phone! I think they are getting lazy.
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March 2024 by Barry Asman
Typical Apple store.
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March 2024 by Tima
Service ?
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March 2024 by Shawn Leydig
We had a problem with my daughter’s iPad and taking it to the Apple Store was our last resort. Sam knew exactly what to do and saved the day. Thank you Sam your customer service was awesome today!
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March 2024 by Danylo Hlynskyi
The staff was very nice and helpful.
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March 2024 by Brian Buettin
Cool music
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February 2024 by Kim Luckasevic
I have always received knowledgeable service from the friendly associates!
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February 2024 by simn emp
give me an apple vision pro
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February 2024 by Jennifer leMat
This is a very great lab.
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January 2024 by manoj Tata
Worst ever customer service at this location.They don’t really know. how to talk or treat people who come to store.People are not helpful in the store
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January 2024 by Brad Sciullo
So Apple as a company and the issues with its phone spread to these stores getting negative reviews-however-the fella in the glasses and goatee who greets you and asks what you need has been helpful the 3 times i have had to go in here over my brand new yet still junk Iphone so i gave the 3 stars because he atleast deserves some credit.
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January 2024 by pn giles
Helpful staff and fast service
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January 2024 by LAL CHOUWAN
I thought the Apple employees here are to assist customers but some of them are so rude, unhelpful and ignorant.
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December 2023 by Victor Hernández
Good place
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December 2023 by Sherry Fan
to be honest it’s a little dinky and crowded compared to most apple stores i’ve been to. but that’s probably due to its setting in the mall. the service was excellent, super friendly and efficient.