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September 2024 by Elsie Trimble
April 30 I hurt my arm picking up a very heavy item. Went to this hosp. They gave me steroids and a sling and told me to see a orthopedic dr. 4 months later they tried to scam me out of almost $3000! I paid my co pay when I went in. They won't treat you without it. After my insurance paid their portion, the hospital emailed and then sent me a bill for what the insurance didn't cover. Thank goodness I called my insurance co. I owed them nothing more! I wonder how many times I blindly paid my hospital bills in the past?
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September 2024 by Jeff Wakefield
My wife and myself waited two hours without hearing anything, ridiculous. Will not be going back there again.
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August 2024 by H. Donald Knee-Papinchak
This hospital misdiagnosed me TWICE. Tortured me for over 55 hours, ignored me and symptoms, didn’t listen to the circumstances, had me terrified to be in the same room with my spouse or pet my dog, and gave me prescriptions I didn’t need,. All they cared about was how I was paying my copay. The nurses barely even spoke to me- despite being in an empty ER and all 5 sense deprived. They never informed me test results. Worst $400 I ever spent. Go somewhere else for help- they only want you money!!!! It was an allergic reaction that my PCP was able to diagnose without even looking at me - despite me telling the doctor and nurses it was an allergic reaction at hospital. 2+ days of symptoms getting worse- unable to see, taste, and hear and they didn’t care. They told me I could hurt other people for an allergic reaction. I could have died under their care.
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August 2024 by Rebecca Shope
Waste of time, lack of professionalism. Spent 2.5 hours and only had bloodwork
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August 2024 by sherry seman
My husband and I went here last night to get his shoulder checked out. We walk in and was immediately greeted and helped by a lady named Lori. She was extremely helpful and also very caring and personable. She truly made a stressful situation and even in pain made my husband smile. I was so pleased with the entire trip, the front desk to the doctor, everything was so nice and smooth. This was our first time coming here. Truly grateful for everyone last night. Lori truly made such an impact that I made a point on the way out to say goodbye and check her name tag to write this. Thank you Lori so much!
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August 2024 by Yvonne Knestrick
Dr. Aguilar and the whole team here are amazing! They kept running tests to try and find out what is making me so sick. I greatly appreciate their compassion, professionalism, and their positive attitude! I truly felt that I was getting the best care possible!!
I hope you don’t need to visit the ER anytime soon. But if you do, I highly recommend AGH Brentwood ER!!
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August 2024 by Jason Giuntini
I went in for a constant nosebleed. The doctor if he was actually a doctor wore jeans. and never even introduced himself. Was given a bottle of Afrin for the nosebleeds. The nosebleeds continued, and I had to go elsewhere and get it cauterized to solve the problem. I will not go there ever again.
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July 2024 by Elizabeth Jones
My husband was sick in May, he went to AHN Brentwood with some concerning symptoms. Sudden high fever, severe headache, and joint pain. They tested him for flu and Covid, but both tests were negative. His doctor decided to have him get a blood test for Lyme disease because some of his symptoms made sense for it. They told him that he would get his results in 3 days. A week went by, but no call from them, nor were the results in his medical portal.
A month went by and my husband developed circular rashes all over his neck, sides, and back. He showed me and I said it looks like spider bites, I asked him if he ever got the results back from Lyme test. He said no, but he got another doctor’s appointment because the rashes were very painful, swollen and hot. I was assuring him not to worry, and that it was probably just spider bites.
Well, He just got back from his doctor’s appointment with his PCP and they told him it definitely looks like Lyme, so they ordered another blood test. The doctor looked into the records and saw that my husband’s blood test had been canceled by AHN on June 3!
When my husband got home I decided to pick up the phone and give AHN a call for him.He is really sick and can barely move because of severe joint pain. I was sure I would talk with someone reasonable who could tell me what happened, or even possibly find the test?
There was no answer at the test results line so I spoke to the front desk person. She was defensive and told me that it was so busy there that they’d have to get back to us. When I denied that option she began to pretend that my phone was cutting out. My husband took the phone and began talking with her and she said “I can hear the man, but I can’t hear the woman.” I have full bars on my phone and I promise I am not a ghost, other people can hear me on my phone. This person tells me that she can transfer me to patient relations because the nurses were too busy to speak with me. Excuse me?
I told this woman I’ll take my chances being transferred to the nurse line and she acted like I was unreasonable. “Ok” she said “but you’ll just get bounced back to me,” I told her that’s fine I’ll speak to her in a minute then. Guess what, a nurse answered the phone, and she also pretended she couldn’t hear me but then could hear my husband which is just wild. My husband spoke to her on my phone, she told him she can’t read him the results and to check his my chart, despite him telling her there are no results in my chart. She then offered to give us the number of her boss, but then suddenly changed her mind and tried to ditch us to the patient relations line. I said NO, who is your boss. She said “Samantha Green.” I said ok what’s her number and she PUT US ON HOLD. When she came back she gave me my own number ! This woman gave me MY OWN NUMBER and there is no Samantha Green there either. She lied to us about it all.
I called back and managed to get someone to answer in the blood results department. This person said “oh you guys,” and proceeded to also pretend she couldn’t understand me. I’m telling you these people really pretended they couldn’t hear me on my phone but they could hear my husband. This woman looks up his results and says, “sorry I can’t tell you the results over the phone!” I can’t make this stuff up ! Absolutely WILD how these employees try to cover up malpractice and get rid of people who they could have potentially caused death to! This goes against DO NO HARM and this is malpractice.
If my husband of 18 years and the father of my kids tests positive for Lymes disease, I will make it my life’s MISSION to individually sue every person who pretended they couldn’t hear me today, and the entire hospital.
If the results were revealed in 3 days, he could have been on meds already! Studies show that early intervention is necessary for this disease and it could have prevented a month of his pain and any other SEVERE complications he may suffer fr
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July 2024 by Houston Hagaman
Great place with great people! Everyone here was super compassionate and kept us informed constantly. I was super impressed with how advanced this location is. Since it’s a small facility (by design) they make healthcare accessible by having virtual hospitalists and specialists to bring the benefits of big hospitals into this smaller local facility. Such a great concept.
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June 2024 by Aaron R. Romeo
Good Vibes And A Wonderful Help. Awesome Staff….Thank You. ?????
@gothhopromeo
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June 2024 by Sarah S
I am extremely grateful to the staff who took exceptional care for me during my emergency. Of course, wait times can vary, but based on the low number of patients waiting and I am assuming my symptoms, they had me back in a room in about 6 minutes. I was able to have both a CT and angiogram completed on site and read by an AHN radiologist within an hour of each study. They kept me really comfortable and were extremely thorough and compassionate. I haven't been to an ED in about 12 years and am so glad I made the decision to go. The care, explanation of my treatment and course of work up while quickly managing my sympyoms was really superb.
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May 2024 by Corryn Miller
Went in for some bad Flu Symptoms. In and out within 2 hours. All of the staff were incredibly sweet and kind. They all listened very intently and really showed that they cared. The Used my preferred name once I mentioned it. Best ER experience I’ve ever had.
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May 2024 by Lisa Smith
The worth place to go to
Doctors are rude especially the lady doctor. First time there ver bad infection told me nothing was wrong. Went to diffrent Hospital had 2 viral infections had to get antibiotics. This time little oriental doctor looked at me .went in for left ear infection 2 days no sleep lot of pain inside my ear then went for my hip. Can't hardly walk or stand Rubber my thigh said he can't see nothing . Did nothing.this is twice I went there even though today I didn't want to go. But it's close to my home.These só called doctors are a joke.they tell u nothing wrong. But when u go to another Hospital. They ended up finding things wrong nd they put me on medications antibiotics. My syatoms cleared up.today very disappinted again. They are the worst un educated doctors I've ever met. I recomend who needs emergency care. Don't go to this facilita. Ull regret waiting your time nd not get the right help or the right diagnostics.
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May 2024 by max walp
I went in on a Monday night to be seen for what I thought was appendicitis. Was seen and had a a cat scan done, diagnosed and discharged in 2 hours. The speed did not inhibit the work done. Everyone was thorough, extremely nice and had a great sense of humor. For someone who does not like going to a hospital or doctors office they made the visit worth writing a review about. Thank you all again. Will definitely return for future needs.
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May 2024 by Christina Higgins
Scam. They are not an ER. Do not go unless you require a bandaid. We tried to go here on 2 occasions. The first I injured my eye when I walked in I told them it was an eye injury after 3 hours of sitting in pain the Dr walks in doesn't even look at the eye before saying we can't do anything for you we are transferring you to presby. Wasted a total of 4 house there. Went to presby they looked at my eye prerscribed drops. Got a bill from both hospitals for almost 3 grand. I think the total was around 58 hundred. First one (agn Brentwood) did absolutely nothing. Could have told me at checking to go elsewhere they just care about money not people. The second time my kid got glass stuck in their wrist ended up being 2 stitches...but the Dr did want to take it out and sent my child by ambulance to another hospital doubling the price again....3 grand plus for 2 stitches.
