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July 2024 by Alex Jamrozy
Customer service was terrible. Employees act like helping is inconvenient, everything done with an attitude
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July 2024 by Adena Bowden
Great service all around. My first time registering a car and buying car insurance and couldn’t be happier with the help I received from Dustin and Patrice. The receptionist was also very kind.
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July 2024 by DeAngelia Walker
I WENT TO DO A TITLE NAME CHANGE WITH ALL OF THE PROPER DOCUMENTATION AND WAS TURNED AWAY AFTER A HOUR WAIT!
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July 2024 by Noah Euno
AVOID THIS LOCATION IF YOU HAVE ALTERNATIVES.
Among the most disappointing and unacceptable experiences with customer service I have had in recent years.
Upon reaching the counter, the lady behind counter set a negative tone by rudely instructing me to take my folder off the counter even though it contained the documents I needed. Subsequently, she raised her voice while insisting why she was unable to assist with notarizing my document, despite my having had similar services performed elsewhere without issue. When I expressed my dissatisfaction with her level of service, she told me I was having a bad day.
Unfortunately, encounters with discourteous and argumentative individuals at this location are not uncommon. While there are some friendly and helpful agents, the inconsistent level of service indicates that the manager is either unwilling or unable to ensure that customers are treated with the respect they deserve.
Avoid this location if you have alternatives.
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July 2024 by 阿弥陀佛
It's bed company ! The person who drove car hitted my mailbox damaged the wall ! When I contacted his insurance company, they told me they may not enough money pay ! Tell me call my insurance company ! This like jock ! You no money pay you should close your business ! When you take some one money he/she something happens you shouldn't have any excuse to refuse pay ! Another way go bankruptcy !!!
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April 2024 by Mohamed Douiri
Poor customer service and the manager named Steve treated me racist
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April 2024 by R. Battle
The worst customer service ever! The female agent made a major mistake with my paperwork which made me have to do double the paperwork and 3 trips to AAA. When I came back for the 3rd time the agent acted like I was the 1 who made the major mistake with her paperwork; not making eye contact with me and totally ignoring me after SHE told me to come back and ask for her. Extremely loud and unprofessional. The managers at this East Liberty branch are equally as bad and no accountability. I've been a member since the 1990's. It's never been this bad.
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March 2024 by Danny U
Kourtney was lovely! She helped me start the process of transferring my title to PA. I was incredibly anxious doing this because I've never done it before. She made it easy and smooth sailing. Her demeanor, cheerfulness and kindness radiates and all I could say is she is the best person for this job! One of a kind receptionist!
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February 2024 by Claudine Uy
Kourtney was lovely! She helped me start the process of transferring my title to PA. I was incredibly anxious doing this because I've never done it before. She made it easy and smooth sailing. Her demeanor, cheerfulness and kindness radiates and all I could say is she is the best person for this job! One of a kind receptionist!
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February 2024 by Christopher Syposz
Abusive. A little surprising the behaviour they get away with.
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February 2024 by Martha Reed
I needed to transfer my Florida vehicle tag and title to PA. The short answer is just go to this AAA office in East Liberty. Branch Specialist Christina Wofford hit it out of the ballpark, completing everything we needed to do to complete the transfer and get me a new PA plate in an hour. Super friendly, uber professional. Two thumbs up.
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January 2024 by Martha R.
I needed to transfer my Florida vehicle registration to PA. The short answer is just go to this AAA location. Branch Specialist Christina Wofford welcomed me in and got everything I needed done for the title and tag transfer in an hour. She truly "exceeded my expectations"!
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December 2023 by Jerry Livingston
AAA Nightmare started at 1pm Thursday when I broke down in Northside After numerous (10) calls I finally got towed at 5pm I was charged $100 for exceeding 4 tows in a year I was told 30-45 minutes 6 times When I asked for a supervisor I got Yolanda in California She could care less of my plight We have 3 members in our household . However , I am done with them . I will not renew. I felt like I was on the old Gong show
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December 2023 by Saul Shiffman
AWFUL service for title transfer. Brusque, rigid and unhelpful. The very opposite of 'service'
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September 2023 by Pgh_al Wilkerson
I needed service they told they couldn't send no one out because they dont start untill 7:00 am . When did this happen ? I thought I was paying for 24 hr services . AAA get on the ball fees are high as HELL and now shoddy service . I may not renew my membership next year
