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June 2024 by Amit Vadar
Service was very bad and person who is working there need to be replace.because they don’t know anything at all.
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May 2024 by D J
Lady Katherine was trying to not service us from the moment we walked in the door for a simple renewal. Waste of time and service
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April 2024 by Nick Morse
Had a great experience with Katherine who walked us through our of state transfer of plates to get PA plates. She did a great job!
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February 2024 by Bob Monks
Beth was extremely knowledgeable and helpful with my title issues today. She made a tough situation anything but. Thanks for your help, Beth!
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February 2024 by Bobur U.
Horrible communication with customers. Looks like we came to AAA at Robinson to take a free service. We are paying to the service and pls be respectful to the customers. Thats why there was nobody from customers. I was just alone there even though they can't communicate nicely. One star and again one star.
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February 2024 by Jared S.
Business took payment and failed numerous times to provide service, lied repeatedly about the service level and cost of service, ultimately did not show up and provided no service of any kind, did not respond to request for cancellation of service when they failed to show up, and were then totally unresponsive to complaints and requests for membership refund until they were contacted by BBB. In their attempt to provide service they were profoundly incompetent, repeatedly placing calls at the wrong address (two counties away??), providing false information to me, claiming that a call for service had been entered when it had not, misquoting the price of the service, transferring me to the wrong club, disconnecting the call abruptly. After several hours I was able to get a call placed successfully but when the driver called and told me the service actually cost more than I was quoted and that he was still far away, I accepted assistance from someone else and contacted the business, per their instructions, to cancel the call. Their system does not work as shown in the attachment, just as it did not work for placing the call, and they were not reachable on the phone or any other way. F minus all around. It took them forever to issue a refund (and they insisted on mailing a check), and then they failed to cancel the membership as I asked, so if I hadn't removed my credit card info from the account they'd have screwed that up too and billed me again, and we'd probably still be on the phone. Go out of business.
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January 2024 by Sultonmurod Eshpulatov
Don’t go to Nicole insurer, very disrespectful manner. Not professional at all! I am here for help with my policy and she started showing attitude!
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November 2023 by Olammide
Had a seamless experience with Katherine and other employees there.Super helpful and really nice walked me through the car registration process and helped to start the process within minutes.
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August 2023 by R C.
Horrible service! Had a flat tire on the interstate at 11:00 pm and called for assistance as i had no jack. They first said 1 hour, then 30 minutes, then 1.5 hours. After waiting 2.5 hours they called and canceled the service. I called the tow company and was told his impact wrench quit and he couldn't change the tire. I asked why he couldn't use a lug wrench like people have done since cars were invented. HORRIBLE! I called AAA again and was told to google 24/7 tow services in the area. IF I HAVE TO DO THAT WHY DO I NEED AAA??? I canceled my account the next day.
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July 2023 by mariogayaxy
i was confused about the title transferring process but the staff was very friendly and got me taken care of quickly! amazing experience, not sure why there’s so many bad reviews.
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July 2023 by Sharesse
The manger here does not know his own policy and procedures. His customer service skills are poor at best, he's also not kind to his employees.
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June 2023 by Maddie Spruill Cononge
EDIT 10/22/22: Our situation was finally fixed. This location is under new management and they were so sympathetic and were able to fix everything that the previous employee messed up very quickly. Thank you!!
Worst experience. We needed a title transfer and the lady helping my husband and I was incredibly rude. She looked miserable and kept rolling her eyes at us, trying to make excuses for why she couldn’t complete it. She eventually asked someone else for help who told her it was simple and walked her through some of it.
A month or two later, we still had never received the new title in the mail so we went to a different triple A closer to us. They called Robinson to find out that it was either never fully completed, never submitted, or totally lost. We weren’t surprised one bit and we assume that lady never correctly put through our title transfer, since she huffed and complained through the whole process and made us feel horrible. Now we have to get the original title holders to get a new title from the DMV and then start the transfer process over again. All because that lady couldn’t possibly be bothered to do her job or have an ounce of respect for customers.
My husband and I were polite the whole time and had all the necessary documents and information. Everyone else at this location has always been friendly to us. This lady is a rotten egg.
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June 2023 by Devin Magnino
Friendly, Fast, and Efficient.
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June 2023 by Eli Zorich
Fast and cheerful
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June 2023 by Dyanna
The ladies at the reception desk are very kind and helpful
