-
July 2024 by Jaclyn N
Three times I scheduled package pickup at my house through the website, and all three times the package was left sitting all day for anybody to walk up and steal. Today I go to take the packages to the post office myself, and they're closed! The hours posted here are wrong! They do not open until 9:00 a.m.
-
July 2024 by Robert Silvestri
They never delivered my held mail and just lost two weeks of mail - not helpful at all
-
May 2024 by serena blackcat
Random bouts of not being able to figure out where my house is, so maybe I'll get stuff in the mail or maybe I'll throw my money in the trash, it's a surprise
I know FedEx and ontrac are the worst but ffs you're supposed to know what you are doing
-
May 2024 by Grace Dire
They suddenly out of nowhere can't figure out where my house is, had a package returned to sender for no reason, put a "redelivered" label on an unrelated package, and sent my order to unclaimed. Other times a package has gone from "out for delivery" to literally *shrug* from a clerk. Ordering via mail is just throwing money in the trash with these stupid incompetent idiots.
-
February 2024 by Amanda Dingley
Got there a few minutes before 4:30 and all they had to say was “just missed us”. All I needed was to check that an envelope was below an ounce, you should be open until 4:30 if that’s what you advertise.
-
February 2024 by Sonia Gonzalez
Very bad service and more so on the part of the supervisor, apart from losing emails with doc. Important and not give reasons for them... the supervisor should have more control over deliveries... be more professional and friendly.
-
January 2024 by Angelica Sewell
Been living in Phoenixville for the better part of a decade, and this post office is consistently the worst service around. Mail carriers, rude. Front desk, rude. Supervisors, even more rude! It’s almost as if they enjoy bullying people because they hold power over their mail and know they can’t do anything about it.
-
December 2023 by Kimberly Hill
I see why they have low rating. Very unprofessional. I went yesterday and they have a sign up that the window wont open until 9am. Ok no biggie, things happen. Go again today. Got there around 7:53am. The window is supposed to open at 8am. Mind you while I'm in the lobby 2 employees have come in and I heard about 3-4 employees in the back talking. 8am comes noone comes out. At around 810 a man comes out and puts a sign in the door the window wont open until 9am...like are you effin kidding me. So in the 15-29 mins that you saw me standing in the lobby noone thought it would be polite to let a customer know they aren't opening until later!?! A bunch of effin losers.
-
July 2023 by Rashanna Wade
Brittany is incredibly rude, condescending and should not work anywhere involving customer service. Has a major attitude
-
June 2023 by Sarah Rosati
Woman at the counter was very sweet and service was fast!
-
May 2023 by Joingre Keller
Yesterday (05/23/2023) around 4:20pm, I was attended by a rude woman, I felt humiliated by her. I had no reaction with the lack of education and professionalism, because a quality professional needs to know how to communicate with customers and politely explain something. I hope I don't have to meet people like her again. And I hope the staff will be more professional and polite.
-
May 2023 by Joscelyn Jhtextiles
The Post office box at my building has a lock that is not working...I had a pkg delivered thurs or Fri last week, I cannot access it, had another pkg delivered this morning, same thing, cannot access. I had something to send, so I took the time to go to the post office location. I took care of my outgoing pkg and then mentioned the issue with accessing my pkgs...so a supervisor came and said to meet him there (I'm just a couple blocks away), and he fixed it!! Well, I was able to get my pkgs, and the lock needs to be replaced, but he's on top of it!!
-
October 2022 by Robt H.
In the last few days I've contacted this PO, with valid concerns. They've been very dismissive, and today I was hung up on after my phone rang for almost 5 minutes. i had one quick question about a blue mailbox in the area and whether or not the mail was being picked up daily. It doesn't seem like my mail is getting to its destination in a timely manner. With a lot of the mail in these mailboxes getting stolen, I thought it was a good question. Apparently not! I think this post office is not efficient nor customer friendly. This is probably why more people are using FedEx or UPS.
-
September 2022 by Timothy Bateman
Always Helpful when I have visited , Lines can be a little long but again everyone is a little short staffed right now.
-
August 2022 by Shannon Gallagher
You can count on waiting when you stop here-they move ASAP-(As Slow As Possible) they work like they have all day to kill-I had to wait 15 minutes while the 1 person working was looking for someones certified mail-this place is a typical Government operation-move slow no problem-and they always let me know they are short staffed (doesnt sound like my problem) Ill go to Valley Forge-much faster and nicer attitude-Phoenixville seems to be set in its ways -total joke.
