-
January 2024 by terry ballard
They are nice and friendly
-
December 2023 by Craig Moore
I had an oil change and tire rotation done here the staff was pleasant and attentive. In the days afterwards, I noticed oil stains on the ground under my car. The source was around the oil filter. I removed the oil filter and found that the o-ring gasket had been installed twisted many times. I corrected the o-ring and no more leak.
-
December 2023 by Olivia Egan
Following a state emissions test earlier that week I returned on Friday Nov 3rd to have a new battery amongst other parts fitted to my car. I cannot fault the service the mechanic performed at the time, however I am incredibly unhappy with the customer service. I paid my invoice in full on the 3rd ($1351) however upon returning home and reviewing invoice I noticed I’d been overcharged and charged for 2 x car batteries. I called Forest in Munro immediately to query this and he acknowledged he’d made an error. I was told he was not able to refund me, instead he’d need to submit it to head office. Over a week later I called to f/u, only to be told by Forest he’d only submitted the refund paperwork on Thurs 9th. I have since called on numerous other occasions, left multiple messages, been told by another individual who answered that the regional manager would call me with regards my refund. It’s now almost a month later- Dec 4th, I have yet to receive either an update call or more importantly my refund! Very, very poor customer service on all levels and in all honesty this would prevent me recommending Monro!
-
November 2023 by Richard Miller
We don’t take our cars anywhere else. The team at &Monroe are so helpful and polite.
-
October 2023 by Jonathan
Very helpful in understanding and pointing out car concerns and giving fair estimates. Forrest was very kind and caring.
-
October 2023 by Ryanne Smith
Forest was very nice and helpful with my oil change!
-
July 2023 by Claire Eiler
I have been coming to Monro for a few years now and I am always impressed with the customer service and care for my vehicle.
-
June 2023 by Kassidy Hawley
I had to put off getting my brakes serviced due to other bills. When my brakes went out suddenly I was able to get an appointment the same day. My car was also fixed within the same day! Jeff was extremely kind and referred me to multiple sources that helped me finance the bill. He was extremely patient when I was on the phone with these companies to get approved. I could tell that he was genuine and it made a scary financial situation a bit easier. When I lived in another area of Pennsylvania about three years ago, I would also go to Monro muffler, and I had nothing but supportive experiences there as well. My friend recommended this particular shop to me, and I am incredibly glad I listened to her suggestion.
-
April 2023 by Curtis Webb
Manager Jeff and mechanic were very professional great people
-
March 2023 by S C
I will never back to this place. I have been a loyal customer. Last month I had to get a new bulb for my brake. The manager helped me out. I had to get another brake bulb today and went back and no one was waiting in the room or had no cars in the area where cars are fixed. This was a 5 minute or less of a job. The manager could not look at it until Friday evening. Are you kidding? I went somewhere else and got it done asap.
-
January 2023 by Jason Jones (SSMG126)
I have been bringing my vehicles to Monroe Muffler Service of Phoenixville for over 12 years.With a large family driving multiple vehicles, a trustworthy mechanic was a necessity for us.So coming to a place that gives us honest pricing, reasonable suggestions for maintenance, and options to help work within our budget means a lot.I definitely recommend Monroe Muffler Service of Phoenixville for your general automotive maintenance needs.
-
June 2022 by Michael M.
I paid over $300 for a "repair" which didn't fix my issue. I was then told to take the car down the road to another shop which I wish I had done in the first place. The manager claims they don't have anyone to run diagnostics and also claimed my issue was resolved why the car was in his shop. It's just blatantly untrue. I run a small business and I can't imagine treating a customer like that and still expecting anyone to ever come back.
-
June 2022 by Michelle Wilson
I got tires and alignment today. very happy with the amount of time it took. of course my tires are off Size but the price of tires is reasonable. good for oil changes also.
-
May 2022 by Sharon Stratton
Wonderful service at a great price! Friendly, knowledgeable, prompt, straight forward, fair and competitive pricing. Love this Phoenixville location. Five star *****
-
April 2022 by Spencer Fitch
I was recommended to Monro by a family friend when I moved to the area. I have gone here several times now and they have been great. I have brought both cars here for regular maintenance as well as a couple modifications for my WRX. The are always friendly and honest. Prices are fair and they do great work.
