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January 2024 by Dom
golly! i picked up not one, not two, but THREE used wii nunchucks here! and only two of them had blood stains on them !
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November 2023 by Irelyn
We came here looking for Pokemon 151 when it first released and the manager went out of his way to look and confirm it was or was not in stock. Lucky for us, it was and we came out with a few scores!
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November 2023 by Sharon H.
Young Man was very kind, helpful.Picked up online order and bought several items .
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November 2023 by Anthony Bono
Recommend doing business with any other game stop available to you. Leave it at that.
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July 2023 by James Rusek
The last 2 times I've attempted to enter the store i was greeted by a crudely drawn note that either says "systems down" with some type of apology or just like all GameStop's a completely absurd break time that is shared between all the workers so much so they WILL and DO shut down the whole store for over two hours a day... i ve done research on this issue and it is said that workers are allowed to shut down the store to take thier mandatory 1 hour break to 30 minutes depending on the shift worked but nowhere does it say 2 hours is acceptable or allowed.. but its all up the the store manager. this is unacceptable as a business as your upsetting your customers and also giving a world of confusion to the parents and children who want to enter the store.. bottom line a break is an hour maximum. i see no purpose to close a store for 2 hours a day.
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May 2023 by Simone Williams
I came in yesterday both employees looked at me didn’t acknowledge me all! Two other people walked in they were acknowledge right away and was helped. Finally when I went up to the register and I asked for help that’s when they noticed me. Bad customer service won’t be going back there!
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May 2023 by Elizabeth Dougherty
Went here to buy a new Xbox. While I walking up, they shut down the whole store for all people working to take lunch at the same time. Disappointed, will go somewhere else.
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January 2023 by Robert Ubele
May be the worst GameStop I’ve ever been to. Son bought a controller with a gift card day before trying to return it simply because he didn’t know it wasn’t wireless. Store said they can’t take it back because box was open. We had receipt and was one day after purchase. 11 year old trying to be responsible with his own money and they shut him down. What a joke of customer service
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November 2022 by OGZerkk
Terrible service, acted like it was a chore to assist customers. Lacking of any product knowledge.
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April 2022 by Alonzo Guy
This place aways has many collectables, due to my lack of knowledge playing video games.
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March 2022 by Made In America
Amy was super helpful and working aline. She is an awesome part of your team!
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February 2022 by Jai Agrawal
Friendly, expert help!! Exceptional service. Helped us get a Nintendo Switch, and even hung onto a game that we accidentally left there. Top notch!!
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January 2022 by Tom Ohren
This is quite possibly the best GameStop in PA. The staff are kind, friendly and I want to give a special shout-out to (I'm pretty sure it was) Amy. She was just all around wonderful and I could tell she takes her position seriously, cares about the customers and store and all around made the visit enjoyable. I haven't been to the Phoenixville location in a couple year since moving to West Chester, but can say with certainty that this is the only GameStop I will be going to, like I used to a few years back.I take personal offense to the fact that GameStop did not list them as part of the PS5 Bundle event today, 12/17. They are a fantastic store that more than deserves the business that events like this bring in.
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December 2021 by Katastrophe Neko
Lied to me about having no ps4 controllers in stock so I would buy a pre-owned one that doesn't work. Will be returning it asap. Don't shop here
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October 2021 by B Bett
Needed controller for Switch and they were so helpful with all my questions. We ended up getting Five Nights of Freddy and Resident Evil and classic Nintendo wireless controller.
