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March 2023 by Kelly M
They charge a ridiculous amount of fees that specifically target vulnerable populations who are already experiencing financial hardship. I will be closing my account this week. The lady in the phone was classist and rude.
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December 2022 by Mark Mcc
Always pleasant and ready to assist you with you banking needs! Great and experienced staff!
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September 2021 by Yassir Granillo
This is by far the worse financial institute I've dealt with. No response in an emergency event that happens outside banking hours nor weekends. Operators are not helpful and give you the run around over the phone.
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August 2021 by Jim Baker
Staff is always courteous and helpful. Electronic transaction are also very easy to process. Been with them since the 80’s.
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August 2021 by Rosemary Dungee
Great location and it is nice to see old and new faces on Starr St in Phoenixville...
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July 2021 by Susan Gilronan
Best customer service. I've been with Benchmark for over 20 years and they treat me like family and look out for my financial well being. Offer a lot of lending options and saving options.
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July 2021 by CKD
I have been a member of Benchmark Federal Credit Union for over 10 years. The team is always helpful and knowledgeable. The free coin counter in the lobby is an added bonus. Highly recommend.
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July 2021 by Elisa Suarez
My family and I have been using Benchmark FCU for years and they are great! Always provide great customer service! Everyone is always so friendly and helpful with any issues I may be experiencing (lost debit cards lol). Love my bank!
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July 2021 by Todd Sichort
Great service and friendly tellers! Always enjoy visiting this branch!
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July 2021 by Kimberly Parker
Always a friendly group of employees when I've gone into the branch.
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July 2021 by Rachelle Samuel
Great customer service
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November 2019 by David Hayward
Very friendly and easy to work with.
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January 2019 by Johnny R
This is the worst credit union that ever existed in my humble but accurate opinion. I have many financial accounts and none have ever been used for fraud or have I had any problems with. This one has had three fraud events in the last twelve months. One of them, they gave me such a hard time about the refunds, I had to involve the police.
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August 2018 by Timothy Bateman
Great bank , friendly customer service always! Great atmosphere with free coffee and free coin counting if you have an account of course, their interest rates are fantastic on their bank accounts since it's a credit union you know you're getting the best service and the best deals. Their loan options for auto loans are super super reasonable I highly recommend this bank anybody looking for a credit union.
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October 2017 by Michael Dipasquale
Bright and friendly branch, with very helpful staff