Zipcar

Most Recent Comments

• October 2023 by Will K.
  You guys charge me $165 for one day, which is already a ridiculous price point given enterprise's cheaper ($115/day) fares. But on top of this unnecessarily expensive 24 hour experience, the car's interior and exterior are absolute garbage. There is spit covering all 4 passenger windows. Some blew the front tire so there is a black donut on the front-left wheel that was installed god knows how long ago - donuts have a 50-mile limit... this spare is completely worn out. There are papers, grass, mud, dirt, empty bottles, and other trash crammed into the sides of the car and scattered all over the floor. The entire cupholder is filled with mysterious, smelly, and stinky liquids that is also infested with fruit flies. I am paying 165 to have flies hitting my face every other minute? So this is what you define as value equal to $165? Definitely not on this planet. On top of this, I complain to support and there only offer is a $13 dollar refund or an extra hour (1 hour = $13 of value in zipcar world. You really think that this experience is still valued at $147? Cannot wait until you hear from my credit card company. Bottom line, the only other zip car I ever rented was in similar state of quality. it's clear you guys don't care about the vehicle's quality and place this s*** hole cars in places where there's inelastic market for cars. You guys are price poaching on college campuses because they are the only consumer population willing to use your nasty vehicles for a ridiculous mark up. This was a miserable experience that I have no intention of repeating in the future. You guys have no problem screwing your customers, so I hope your product-centric a** needs to liquidate because of the much better competition out there. Enterprise, Hertz, and even Alamo put your pathetic company to shame.
• July 2023 by Michael F.
  No customer service, expensive, unreliable, nickel and dime you to death. Will never use this service again
• January 2023 by fonny19 m.
  Zipcar is really the worst was using this about 10 years ago that was so much better. Now the cars are dirty reek of smoke with all kind of alerts on the dashboard. All the company cares about is money.
• January 2023 by John B.
  This was my first time using zip car. I picked up the car and was immediately disgusted. The previous guest left the car in bad conditions. Very dirty, ashes all over the gears, reeking of marijuana, low fuel, low tire pressure, NO FUEL CARD, and they must've of had an animal because my allergies were bad. I called zipcar and reported all of this on the app. The representative told me there were no other cars available so go figure I couldn't switch the car out. What made me so mad is the fact that they told me I had to put tire pressure back in the car and I wouldn't be reimbursed for it even though it wasn't my fault. COMPLETELY DISHONORABLE. Based on these two incidents alone on my FIRST trip, I would never use zip car again.
• January 2023 by Ladie M.
  I tried to apply for ZipCar while on holiday in the UK. They made it seem super easy and fast, which was convenient for me, but it wasn't. I Applied and heard back that they would review my application and get back to my in 48 hours. I applied for the free monthly account. So no harm I thought. Then I see a charge on my card for $10. I hadn't even been approved. Then they responded asking for all these other documents to support my application. Which ended up being a waste of time because I had left uk by that time. I emailed them to ask about the charge and to say that my application was never accepted. They said they charge a $10 non refundable application fee. Never read that when I signed up for the free monthly account. Also was unable to cancel my membership (that didn't exist) and has to write them again to cancel the membership out of fear of further hidden charges on an account I never even received authorization to use! Unimpressed to say the least. I ended up using Turo which was easy and fast and hassle free as they promised!!!
• December 2022 by Anne C.
  Feels redundant but felt compelled to add another terrible review for Zipcar in Philly. Every car stinks, is in terrible condition, and customer service is unable to compensate. You get to the car, it doesn't work, you call, and there are no other cars available. Has happened multiple times. Needless to say I'm not giving them another cent. Regular car rentals are honestly cheaper for day trips, by a lot.
• December 2022 by Aja C.
  I used to love Zipcar, but in the last year, it has gotten so bad I've had to cancel my membership. The company will change or cancel your reservation a few hours beforehand and not compensate you at all - the representatives can only offer you extra driving minutes on your NEXT reservation. Other times, cars will be missing or in terrible condition, with bumpers falling off or mirrors missing (I wish I was kidding). Maintenance is terrible, cars are dirty and disgusting, and customer service (lately) is of no help at all. I need to use these cars for jobs I get outside of the city and so I need something much more dependable and safe.
• November 2022 by Rudy M.
  Car maintenance is non-existent. Vehicles in hazardous conditions and... very stinky. Today, I had to deal with a flat tire, added pressure so that I could return the car safely to its initial location, called Zipcar four times. They provided me with an alternate vehicles 6 blocks away. I walked there, there was an empty parking spot. No apologies, no credit. I was told they would graciously "extend" my trip by one hour (I had already wasted two hours on the previous "trip"). I felt soooo grateful I cancelled my membership. But 30 minutes later they called me back and asked me if I wanted the second vehicle, that turned out to be improperly parked. I do not like Zip cars, not under the rain, not with a flat tire, not with four flat tires, not with dog hair, not with a foul stench, not in my neighborhood, not 6 blocks away, not in the dark, not with a fox. Drive them yourself if you can.
• October 2022 by Mark S.
  The experience is always the same. Dirty, smelly, beat up cars with low tire pressure. Somehow, without fail, the cars always have body damage all over and always reek of weed and cigarettes. It's as if someone out there is renting all the cars with the sole intention to smoke in them and trash them. They are always filthy inside, just a rolling biohazard and I've rented cars that felt legitimately unsafe to drive because they were in such poor mechanical condition. I have no idea how a one year old vehicle gets destroyed so quickly. Zipcar clearly doesn't maintain their fleet. That's not even the worst part either! I can't tell you how many times I've rented a car and spent a huge chunk of my day traveling to the pick-up location, only to find that the car wasn't even there. After calling and going through their tiring customer support process, always turns out that the previous renter just kept the car for several hours beyond their reservation without me ever being notified of this, and they can never offer a realistic solution as the car is several miles away. I've had several other pickup/drop off issues, including the car not unlocking at the beginning, or not locking at the end of the trip to prevent me from getting charged. Again, Zipcar offers no solution for any of these problems. For a company that promotes convenience, they make literally every aspect of renting from them way more difficult than it has to be.
• October 2022 by Nora M.
  Zipcar in Philadelphia is worse than what I have experienced in other cities. I'm attaching photos of the car that I paid $190 to use for one day. When I opened the car door it also wreaked of cigarette smoke. I didn't even bother to get inside of the car because of its smell and the terrible condition on the outside, including dents, scrapes and scratches on all sides of the car. I contacted the customer service number and spoke with someone helpful who cancelled and refunded the total amount that I had spent. He also tried to help me reserve another car and the only one available on short notice was across from us, however, upon looking at it I could see that it had a flat tire. Zipcar is an absolute joke in Philadelphia. The cars are not well maintained or even routinely checked it appears. I do not trust them to provide customers with safe and clean cars and will be cancelling my membership and requesting a refund for that as well. I lost about $100 today in tickets to an event that is non-refundable due to the car I reserved not being in a decent condition. There are no other vehicle rental options available on the weekend. Aside from the customer service representative I spoke with, Zipcar is pitiful when it comes to providing good service.
• July 2022 by Vincent S.
  Worst experience ever! Dirty and damaged vehicle, reporting through app does not work, overcharged, no gas card - so, I PAID FOR GAS, so many miscellaneous charges ($261.84 for a one day reservation), ineffective and unhelpful customer service, so much wasted time. They are unapologetic and thoughtless. They offered me $7 (representing 15-mins) in credits for my troubles and claim that it is a new policy. The max that a Supervisor can offer is 30-mins, or so I was told by a confusing, uninformed and misleading "Supervisor". I will NEVER use Zipcar again, I will NEVER recommend them, I intend to present a claim for all of these additional charges and my membership fee be returned. This Company is certainly on its way out if this continues.
• July 2022 by Darona B.
  Zipcar sucks! 10mins late and a 84.00 charge! Mind you I called nobody had the car after me, I called numerous times to pay and got the run around the app wasn't working and now this charge! It's reliable for the need of the car but customer service sucks and 84.00 just for 10 minutes and nobody had the car after me and I even tried to call yea they about to lose a customer!
• June 2022 by Ramona J.
  It's the lowest rating that i could give. The cars are often dirty, smelling of smoke, dented and unpleasant. Nevertheless, we used the cars. The customer service is non-existent. For awhile, I thought that I observed some improvement in it, but I was wrong. And Zipcar has now made it official! We were long time members, and we were uncerimoniously cancelled by zipcar after an incident that occurred during the third week of April. We reserved a car and used it. My husband returned the car to its location, after 2 1/2 hours, with no problems except that he could not lock the car with his card. He was on hold with customer service for a long time (in the rain) and they finally answered and told him that it was okay..it would be taken care of. The next thing that happened was that we received a bill for $342, plus change, for towing etc. We tried to call (both my husband and I made periodic calls) for two months, and each time we were told the matter was being investigated, being reviewed, etc. Last week we finally got an email saying that our membership had been cancelled . Holly from Zipcar said: "After a review of your account history, we have decided to close your account. In order for car-sharing to be successful, we need our members to community rules and our Zipcars so that all members can have successful trips We found your behavior to be disruptive to the community and so we closed your account to limit any further impact. We know you may disagree, but cannot be reversed. We hope you continue to seek out other means of transportation in the future." We can't imagine what the disruptive behavior was. I wonder if you, like I, would find the letter to be a bit vague. Why did it take "customer service" two months to write this letter? Please don't waste your money on this company. Zipcar does not need us.
• June 2022 by Nancy D.
  I started my application for Zipcar in another state. I didn't submit my application then, and just left it for a while. I went back online in PA and finished the remaining questions. I wasn't asked to enter my driver's license the second time I went into my application. I submitted. It turns out my just expired driver's license was on the application, and not my new one, so Zipcar rejected me. I called to alert them right away, and sent a copy of my current license. I was informed that if Zipcar rejects an application for any reason, it is for life. I paid $25 for this insult. What a terrible company.
• May 2022 by Jenny L.
  Horribly maintained cars and customer service. Cars smell like weed and have maintenance lights going off. Hold times of more than 40 minutes. Website doesn't work and repeatedly signs you out after logging in. I've had multiple issues with Zipcar to detail, but the worst was when I couldn't take the trip because the tire pressure was low and my multiple attempts for a refund through phone, email, the app were 'not received'. Finally got through after calling on phone 4x. I'm cancelling and telling everyone to not use this service. Cheaper to Uber, not worth the stress.