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January 2024 by John Cherry
I was very pleased with the intake nurses and physicians that attended me, very helpful and attending to me, it was the 3 registration attendees that was very rude and ignorant towards me when I was sent down to get an xray ,they was more concerned about leaving Friday and it being a holiday weekend, (MLK), as told by them to me, as to why I had to come back Tuesday, im glad I didn't see them when I came back Tuesday,, but for them to tell me it's going to take to long to get me registered, and my computer is off was absurd,, I was ther at 4pm and I was told that they don't leave until 430pm, but other than that I had a good experience, I can go into more detail on how they treated me if you like to hear. Just call. And normally I don't complain, but I was really appalled about it
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December 2023 by L Ferron
I was sick with the flu but had to get labs drawn for an upcoming job. Staff was incredibly helpful and very kind. After 2 unsuccessful lab draws due to me being dehydrated, I became distraught. I had to get these preliminary labs done today along with a few other errands. Worst of all I was not feeling well. Stephanie, the manager, came and talked to me, providing a solution. She told me to hydrate while I was completing my errands. She offered to meet me at another Concentra location later in the day where she assured me her phlebotomists would be able to obtain my labs. Long story short, after running errands and hydrating, I went to the second Concentra location. Stephanie met me at the door and got me straight in to have labs drawn. The phlebotomist was very professional and got me in 1 stick. I was in and out in less than 10 mins! Thank you so much to all of the staff at Concentra and especially Stephanie!! You all made my day!!!
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December 2023 by Kat Cesar
I recently visited this location and was impressed by the very nice staff and short wait times. The team's friendliness and efficiency made the experience pleasant, contributing to a positive overall impression of the facility.
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December 2023 by Safula Lewis
Somehow they lost my blood samples and made me return to redo it. They were late & unprofessional. The doctor was nice & that’s about it. I e never experienced such incompetent people.
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December 2023 by Eric McClanahan
The staff from the front desk to the Nurse assistants to the doctor were polite kind and very helpful best experience I’ve ever had at a Concentra or any urgent care!!
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November 2023 by N ROBINSON
The people were nice and the doctor had been in his profession for 40 years! A lifetime of knowledge. The front desk staff was very nice, professional, and listened to great music!! The people in the back kept it light and made you laugh but still got their job done.
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November 2023 by Philly Mar
The nurses were very patient and kind. It was a fine experience, but one inexperienced member attempted to draw blood from me multiple times in both arms but it was failed attempts (I'm blessed that nothing seriously bad came of that). A seasoned experience supervisor came and drew my blood, and all ended well.They were good people, patient, kind, but just one negative.
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November 2023 by Larnsell Smith
The pain, I felt after x-rays of head, shoulder and elbow and knee, the doctor should have mentioned that my neck be xrayed also. I am still feeling the pain. I will ask on the next visit. See what happens.
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October 2023 by Brandon
I was first and waited 2 hours for a drug test and physical. Upon my physical the doctor informed me that my blood pressure was high. As a result he wanted to check my nuts and told me if I didn’t let him see and check my nuts I would fail the physical. He went on rants about white and black people too. It was a Monday he only works Mondays. Do not come to this location.
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September 2023 by Tamara Smith
Horrible experience, They are busy because they intentionally make people wait. I will be writing a letter based on my experience. Avoid this location by any means necessary. Pre employment drug screen you will be sitting for at least an hour no matter if you are first, second or third. If you walk in, and you see people waiting just go home. Prepare to wait at minimum 2 hours. Concentra this is the normal perspective of all of your customers yet you operate the same. Once you lose contracts I am sure you will adjust. A loved one visited this site and has a horror story to tell. Avoid concentra.
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August 2023 by Erika Dueñas
I was the 7th person to arrive when they opened. I came for a drug screening and physical. It took 2.5 hours to get me back for a drug screening, and then I waited another 30 minutes to see someone for the physical. All I heard the whole time was, "We have a lot of physicals today." Physicals take about 10 minutes - so there is NO excuse for the 7th arrival to take 3 hours to see. I spent <5 minutes with the physician - he was pleasant and kind, and he was the only good part of my time at this location. They also don't take appointments, so it's supposed to be first come, first serve. This location is a joke. I would never come here again.Edit: the MD didn't send half of the paperwork that he was instructed to send to my employer. So the incompetence is evident in all aspects of this practice.
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August 2023 by Carol S.
I was a hard stick for a blood draw; the tech tried twice and decided to call in her coworker. The coworker was able to collect the specimen. Great job on teamwork. Thank you
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August 2023 by Darlen Rusell
Warm Welcome from start to finish. Friendly atmosphere from elevator to front desk. Very efficient and communication good to explain wait times. Good location to have chosen the many locations Concentra has. Roxborough best in my book. Already told others who need service to choice Roxborough. If I need Concentra I will return to this location for sure. Unless specified otherwise. Thx for great service.
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August 2023 by Chris Harris
I do not recommend going to Concentra for any of your medical or physical needs. I spent 2 hours in the office today trying to get a physical. The nurses were kind, but my doctor was blunt. He had me wait in a room for 40+ minutes trying to fix a computer system error that he blamed on nurses and other staff members for being on vacation. He said, "no one likes the medical field or wants to work in it because everyone you saw in the waiting area is either fat or dying."
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August 2023 by Niki Dyson
I had a wonderful experience because the staff is amazing. Mrs.Patricia, Sabrina Mr.Maurice and Dr.Good. The process was completed in less than 2 hours and everything went well. I will always choose this site because of the service.
