-
June 2024 by Abderrahim Radjai
I visited this store to switch the service, I met a representative called Brianna, she said you can get a new phone if you trade in your old one and you can pay $13 a month for 36 months I said ok, I did it. Then she said I can get a tablet for free and I will pay just $10 a month for the plan I said ok it sounds good, I did it too. So for everything I'm gonna pay $113 a month (90$ mobile plan +10$ tablet plan + 13$ phone device payment) I asked her? She said yes. But it was not like that, When I got the bill I found that the tablet is not for free, they charged me 13$ a month for the tablet AND the phone and the plan was $20 a month not $10. And she added insurance for both devices without my knowledge, so my first bill went from $113 a month like it was supposed to be (like what she said) to $271 ($70 was activation fees for both devices). I was being mislead and they didn't give me all the necessary information about the offer and the first bill. After that I visited the store 4 times and every time she wasn't there. Then I returned the tablet and payed the restocking fee and I still have to pay the overcharged bill for no reason. It was completely unprofessional, they wasted my money and my time. I don't recommend this place at all.
-
June 2024 by Sydney McAndrews
Nicole was great, she helped me get a new phone, and it was a very smooth process! I would recommend working with her.
-
June 2024 by David Allen
Shamika was friendly, helpful, and knowledgeable! Great service and bent over backwards to make sure we had the best deal possible! Verizon is lucky to her!
-
June 2024 by Jerome Buescher
Brianna was great
-
June 2024 by Grayson Gaylor
This is the only location in philly that will take in returned equipment
-
June 2024 by Angsty Lou
Shamika was awesome! Super helpful and got me exactly what I needed to secure and acquire a new phone after an emergency. SUPER clutch!!
-
June 2024 by Fairlane Lawrence
I went to this Verizon location last Friday and it was over all a great experience . AJ was the one that assisted me. He was so patient, answered all my questions and got me in and out of there quickly. I will definitely return to this location and ask for AJ anytime I need any thing from Verizon.
-
June 2024 by louis curinga
I think the employees name is Jason. He is very Quick and efficient at the job.
-
June 2024 by Westphillybul
Good service I just switched
-
June 2024 by Abdelkader Safir Medjahed
Brianna is the best ? , she explains the whole thing over and over , she is very patient and helpful .
-
June 2024 by khalid barhoum
I would like to thank AJ, my man took care of us and he made sure that we left happy and all sat up.. big thank you to AJ definitely 5 stars
-
June 2024 by hacéne hacéne
Bad customer service
-
June 2024 by Evan Cannon
Shamika was a fantastic help to me! I got all the things I needed, and she made sure I avoided things I didn't need. A model employee, and someone I highly recommend!
-
June 2024 by Gail Berger
He was patient and very helpful
-
June 2024 by Diamond Jones
I went in to return some equipment and get a new line added to my plan. Nicole helped me out and was incredible. I've never felt so at ease while making complex changes on my account! She was friendly, informative, fast, and knowledgeable. I ended up with some great products and discounts thanks to the service from Nicole. I highly recommend this location (the music is great) and I recommend Nicole even higher.
